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8/3/2019 BIT Session 2 d.punia
1/20
Basics of IT & MIS
Session 2
Dr. Devendra Kumar Puniad.punia@fsm.ac.in
8/3/2019 BIT Session 2 d.punia
2/20
Digital firm - Toyota
Problem: Tough competition and demanding customers.
Solutions: Redesigned order and production processes
reduce costs, increase revenue, and improve customer
service.
Oracle E-Business Suite makes it possible to build cars
to order and forecast demand and production
requirements more accurately.
Demonstrates ISs role in analyzing market trends and
monitoring quality, efficiency, and costs.
Illustrates the emerging digital firm landscape where
businesses can use tools to analyze critical data.
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How information systems are transforming
business
Globalization opportunities
The emerging digital firm
A digital firm is one in which nearly all of theorganizations significant business relationshipswith customers, suppliers, and employees aredigitally enabled, and key corporate assets aremanaged through digital means.
Core business processes are accomplished throughdigital networks
View information technology as the core of thebusiness and the primary management tool
Role of IS in business
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Strategic business objectives of IS Operational excellence New products, services, and business models Customer and supplier intimacy Improved decision making Competitive advantage Survival
Growing interdependence between a firms IS and itsbusiness capabilities.
Changes in strategy, rules, and business processesincreasingly require changes in hardware, software,
databases, and telecommunications. Often, what the organization would like to do
depends on what its systems will permit it to do.
Role of IS in business
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Interdependence between organization & IT
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What is an information system?
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Dimensions of IS
Organizations
People Structure
Business Processes
Politics and culture
Management Leadership
Strategy formulation
Making plans
Decision making - Allocation of resources Technology
Hardware, Software, Data management, Networking &telecommunications technology
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Complementary assets to optimize returns
Organizational assets
Managerial assets
Social assets
Table 1-2, pg 59
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Approaches to IS
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Excel and Access exercises
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IS at Tupperware
Problem: Continuing expansion and transition to multilevel
compensation structure Solutions: Revised ordering processes and monitoring service
levels and sales
Oracle Collaboration Suite and Portal enable order entry via
Web interface, access to integrated corporate systems, and
personal e-commerce sites
Demonstrates ISs role in designing compensation structure
and system integration.
Illustrates the benefits of revising internal and customer-related
business processes.
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Business impact of IS
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Business process - Order fulfillment
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Functional business processes
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Types of business IS Systems from a functional perspective
Sales and marketing systems (figure 2.2)
Manufacturing and production systems (figure 2.3)
Finance and accounting systems (table 2.4)
Human resources systems (table 2.5)
Supply Chain Systems (figure 2.13, table 2.6)
Customer Relationship Management (page 99)
Knowledge Management Systems
Systems from a constituency perspective
Transaction processing systems
Management information systems and decision-support systems (figure 2.8)
Executive support systems (figure 2.9)
Enterprise systems (figure 2.11, 2.12)
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Interrelationship among systems
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Kia Motors case study
Why was it so difficult for Kia to identify sources of
defects in the cars it produced? What was the business impact of Kia not having an
information system to track defects? What otherbusiness processes besides manufacturing and
production were affected? How did Kias new defect-reporting system improve
the way it ran its business?
What management, organization, and technologyissues did Kia have to address when it adopted itsnew quality control system?
What new business processes were enabled by Kiasnew quality control system?
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Dirt Bikes case
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Thanks
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