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“For Staff, By Staff”
“For Staff, By Staff”
AgendaWelcome Kevin Baldwin
Immediate Past PresidentUCLA Staff Assembly
Introductory Remarks Michael BeckVice ChancellorUCLA Administration
Overview of UC EmployeeEngagement Survey Results
Kevin Baldwin
Concluding Remarks Lucy TsengPresidentUCLA Staff Assembly
Open Discussion All
“For Staff, By Staff”
2019-20 Staff Assembly Executive Board Representatives & Executive Sponsor
Lubbe LevinAssociate Vice Chancellor
Campus Human Resources
Kevin BaldwinImmediate Past President
Staff Assembly
Lucy TsengPresident
Staff Assembly
Juan JaimeHealth Member At Large
Staff Assembly
“For Staff, By Staff”
Introductory Remarks
Michael BeckVice Chancellor
UCLA Administration
“For Staff, By Staff”
20122015
20172019
Timeline of Events
Inaugural survey
References:UC Systemwide Human Resources: https://www.ucop.edu/human-resources/staff/employee-relations-staff/engagement-survey.htmlCouncil of UC Staff Assemblies: https://cucsa.ucla.edu/stay-informed/engagement-materials/UCLA Staff Assembly: https://staffassembly.ucla.edu/uc-employee-engagement-survey/
Engagement Program Launched4 Task Forces1. Career Development2. Organizational Change3. Performance Management4. Working Relationships
N=1,583
N=1,728
N=1,405
“For Staff, By Staff”
University of California Executive SummaryObjectives• Determine what drives sustainable engagement at University of California• Measure progress against 2017 Staff Engagement Survey• Build on strengths and identify new opportunities for improvement
-Non-represented UC career staff with at least 1 year of service
-All UC locations except Hastings, ASUCLA, and the medical centers
12 topic areas2 new topic areas
37 questions
43% response rate-8% decrease from 2017 survey
2 of 13 campuses/locations improved response rate
Overall trends from 2017 are mixed but more positive than negativeGender and ethnicity cuts show
important variations across all topics
“For Staff, By Staff”
Categories vs. BenchmarksLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
2018-2019 Career Development Task ForcePresented by:Erika Fujitani Housing & Hospitality Services | Ops (Co-Lead)Laona LeBeouf Housing & Hospitality Services | T&D (Co-Lead)Anna Rodrigues Office of the AVC | OD (Co-Lead)Anders Askenas Information Technology Services | HRPeter Dominguez Housing & Hospitality Services | MailMark Leong Higher Education Research InstituteParis McDonald Graduate Division | Dean’s OfficeMiranda Tse Health | Information Services & Solutions | HRDavid Zvonec Health | Information Services & Solutions | Finance
“For Staff, By Staff”
Career DevelopmentLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Career Development Task Force:Recommendations
Man
ager
Eng
agem
ent
• CentralizeCommunication and info sharing for managers across campus.
• Inventory of all UCOP / UCLA Programs on CHR website.
• Integrate Career Conversation Plan with Performance Reviews.
Car
eer
Mob
ility
Too
lkits
• Manager Toolkit for UCLA leadership.
• Employee Toolkit for UCLA employees who wish to grow at UCLA.
Car
eer
Fair
• UCLA Departments to showcase current and future job openings.
• CHR and Campus networking groups to promote participation.
“For Staff, By Staff”
2018-2019 Organizational Change Task ForcePresented by:Jesse Alberti Housing & Hospitality Services (Co-Lead) Lisa Kemp Jones Information Technology Services (Co-Lead) Cicili Brown Research Policy & Compliance Jennifer Catanes-Avanceña Luskin Conference Center Constance Daino School of Dentistry Doan Hoang Ashe Student Health & Wellness Center S. Kumar Information Technology Services Kristen Mukae External Affairs Cyndia Soloway UCLA Health IT Rey Soto Fielding School of Public Health
“For Staff, By Staff”
Organizational Change & InnovationLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Organizational Change Task Force:Recommendations
Prom
ote
Sta
ndar
diza
tion
of C
omm
unic
atio
n
• Potential easy win: broaden “Deans and Directors” communications to include all staff
• Identify organization(s) to be accountable for ongoing development of effective organizational change communications practices
• “Opt-out” strategy (for emailing lists)
Cre
ate
Org
aniz
atio
nal
Cha
nge
Tool
kit
• Concrete steps and processes to develop effective communications
• Online course for manager & supervisors to focus on best practices for organizational change communication
• Identify a portal to house and sustain this information D
evel
op a
Sta
ndin
g O
rgan
izat
iona
l Cha
nge
Com
mitt
ee
• Collaborative sponsorship: Staff Assembly, AMG, BTO, CHR
• Address on-going support of recommended practices
• Review and prioritize recommendations and resulting actions
• Collaborate with different departments to encourage adoption of practices
“For Staff, By Staff”
2018-2019 Performance Management Task ForcePresented by:Mike Flaxman Extension (Co-Lead)Theresa Miller Office of Information Technology (Co-Lead)Leah Brown Luskin Conference CenterYadira Cano Registrar’s OfficeMaria DiTullio Anderson Executive Education ProgramBarbra Ramos Asian American Studies Center
“For Staff, By Staff”
Performance ManagementLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Performance Management Task Force:Recommendations
Qua
rter
ly C
heck
-ins
• Supervisors meet in-person with employees three times per year, increasing to four times.
• Engage in a value-added continual dialogue that focuses on goal- setting and tracking and developmental feedback.
• Use an approach aimed at identifying and enhancing the skills and capabilities of employees M
anda
tory
Sup
ervi
sor
Trai
ning
• Any new employee who supervises at least two full-time employees must complete mandatory supervisory training
• Core training concepts:• Hiring and developing
employees• Coaching, mentoring and
providing constructive feedback• Goal setting and tracking
performance• Managing conflict• Inclusion and diversity training
for supervisors
“For Staff, By Staff”
2018-2019 Working Relationships Task ForcePresented by:Eugene Acosta Information Technology ServicesKristina Etchison School of DentistryPatti Heyl Radiological SciencesMaria Lubrano Emeriti/Retirees Relations CenterRejeana Mathis Campus Human Resources (Co-Lead)Darlene Mininni Campus Human Resources (Co-Lead)Ted Robles Psychology, Associate ProfessorDjoko Setiyawan Pathology & Laboratory MedicineLucy Tseng External Affairs/Development
“For Staff, By Staff”
Working RelationshipsLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Working Relationships Task Force:Recommendations
Sha
re C
olla
bora
tion
Opp
ortu
nitie
s an
d Sto
ries
• UCLA will communicate more broadly and more often about the many opportunities that exist for collaboration and relationship-building on campus.
• This includes stories of the ways managers and staff collaborate in their daily work.
Reco
gniz
e an
d Re
war
d Str
ong
Wor
king
Re
latio
nshi
ps
• Leadership will acknowledge and incentivize collaboration and teamwork by publicly recognizing both managers and staff who exhibit this value with a UCLA Collaboration Award
Publ
icly
end
orse
the
va
lue
of c
olla
bora
tion
• Leadership will endorse a culture of collaboration by advocating its importance wherever possible and including it as a sixth (or on par with) UCLA True Bruin value.
• True Bruin Value -Collaboration: I will constructively work with members of the UCLA community to advance our common mission
“For Staff, By Staff”
Key Drivers - Sustainable EngagementLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Focus Areas at UCLA
Career Development Organizational Change
Working Relationships
Performance Management
Diversity & Inclusion
“For Staff, By Staff”
Diversity & InclusionLOS ANGELES (N = 1,405, 35%)
“For Staff, By Staff”
Next Steps
“For Staff, By Staff”
Learn more!
“For Staff, By Staff”
We invite interested staff members to participate and give back to the university community by joining one of five task forces:• Career Development• Diversity & Inclusion• Organizational Change• Performance Management• Working Relationships
Please visit the link below to apply to be a Task Force member. The deadline for applications is by 5PM on Friday, May 23, 2020:
Application to Join a Priority Area Task Force
Get involved!
“For Staff, By Staff”
Staff Scholarships & Awards (until May 11)Applications and nominations currently open; Virtual Ceremony on June 16 @ 12 noon
Virtual 5K (now until May 29)No registration required; donation of any size highly suggested; please be safe
What is Staff Assembly? (on May 12)Learn about how to get involved and take on a leadership role
Virtual Socials hosted by UCLA Staff (times vary)Follow us via social media (@UCLASA) to learn about casual socials open to all staff (gardening, video games, puppy meetups, etc.)
Stay Connected!
www.staffassembly.ucla.edu
“For Staff, By Staff”
“For Staff, By Staff”
Open Discussion
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