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Aligning L&D with Business Strategy Lynda Donovan, Pedagogical Lead
Partnering industry with research to pioneer learning innovation
www.learnovatecentre.org
Aligning L&D with Business StrategyTop performing learning organisations Activity
L&D uses strategic business objectives to identify
learning priorities
Analyses business challenges before
recommending learning solutions
L&D integrates with HR and Talent Management
strategies
Learning embedded at key stages of employee
lifecycle
L&D focus on learning impact Sets business metrics for learning interventions
L&D demonstrates business value Measures ROI of learning interventions against
business metrics
Business team involved in learning decisions Board-level accountability for learning
Towards Maturity Report 2013: Aligning Learning to Business
34%
50%
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Integrating L&D,HR and TM
• Attract the right people with the right skillsetRecruitment
• Reduce time to competency and attrition rates Onboarding
• Optimise performance and engagementPerformance Support
• Identify and nurture talentSuccession Planning
• Monitor workforce competencies so business is agile and responsive to change
Development
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Leveraging Learning Technology• Serious games
• Predictive analytics Recruitment
• Learning Portals
• Enable Formal AND Informal learningOnboarding
• Point-of-need learning
• Adaptive mobile learningPerformance Support
• Real-time data visualisation
• Learning analytics (Formal and Informal)
Performance Management
Succession Planning
• Competency AnalyticsDevelopment
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Recruitment
“…Recruiting is a subset of talent acquisition, and includes the activities of sourcing, screening, interviewing, assessing, selecting, and hiring.
Bersin 2013
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Use of Technology for Recruitment
Serious
Games
Sourcing
Screening Assessing
Selecting
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Serious Games for Sourcing Talent
My Marriott Hotel game on Facebook
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Assessing Problem Solving and Collaboration
Skills
Task driven: collaborative, work-based task provides authentic evaluation scenario
Integrated Social Search and Recommender technology provides resources to solve problem and enables collaboration
Data Capture technology enables problem-solving and collaborative learning activity to be monitored and assessed
iLearn
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Onboarding
“… The process of hiring, orienting, and immersing new employees into their roles and into the organization’s culture.”
Bersin
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Business Challenges
• Improve ‘onboarding’ process
– Reduce time to competency
– Reduce attrition rates by improving staff engagement
• Capture tacit knowledge within organisations to:
– Improve performance
– Improve 360°review process
– Improve career progression
– Improve efficiencies
• Improve critical thinking and problem solving skills
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Corporate Learning Portal
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Dynamic Personalisation
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Dynamic Personalisation
Key Innovation: Personalised, point-of-need learning
• eLearning content disaggregated into learning objects and meta-
tagged
• Recomposed into a Learning Episode tailored to searcher’s role
within organisation
• Learning Episode also presents searcher with content related to
their search term which they may not have considered
Enables reuse of learning content
• 67 courses (402 topics) from
Leadership domain
• 402 topics tagged to 45 competencies
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Social and Semantic Search
Key Innovation: Enhanced Search
Combination of Semantic and Social Search searches
over all content repositories to return resources that are:
• Context-relevant
• Highly rated by community of peers
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Dynamic Dashboard Analytics
Key Innovation: Informal Learning Data Analytics
• Quantitative data (contribution level)
• Qualitative data (contribution value)
• Manager View for 360°Appraisals
• Employee View
• Updates in real time
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Performance Support
“Across the board,employersare looking to provide content to employees at the point of need with 86% looking to technology to push updatedinformation to their staff. However, only 26% are achieving this.“
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Business Challenges
• Mobile Learning– Mobile - new platforms - phones and tablets
• Point-of-Need Learning– Performance support – Smaller nuggets of content
• Content Reuse– Reusing existing learning content – Dynamically extracting metadata from legacy content to
facilitate reuse – Curating content from existing content libraries
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Technology Solution
Intuitive mobile learning platform to support point-of-need learning
Dynamic composition of personalised learning nuggets tailored to the needs of the learner
Automated generation of content metadata to facilitate content reuse and discovery
ALMANAC
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Adaptive Mobile Learning
ALMANAC creates
• magazine-style articles
• from curated content
• personalised to learner
• pulls content from multiple sources*
*intelligently combines both company-specific and
curated open web content
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Architecture
Content Analysis Service
ContentRepository
Learning ArticleComposer
Knowledge
Management
Platform
(Logging)
TabletApp
Sales Executive
Open Content
Discovery Component
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Performance Management
Big Data must be analysed, interpreted and
reported on before an organisation can act
on it.
How can organisations surface business
critical, easy to interpret information on
learning in real-time?
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Business Challenges
• Inflexibility of existing BI solutions
– Separate from LMS in which learning is occurring
• Preconfigured reporting
– Inability to custom query the system
• No dynamic surfacing of data
– Do not facilitate the surfacing of relevant information
to different stakeholders
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EVADE: End-to-end Visualisation and Analytics of Data for eLearning
Visualisation of Learning Data
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EVADE
Provides an intuitive web-based interface to select how data is analysed and visualised, with the option to embed indicative visualisations within an LMS.
EVADE can also act as a Learning Record Store (LRS) and can support the Tin Can/Experience API
Enables the capture, analysis and visualisation of
learning data through integration with LMSs and TM
systems
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Year 3 Learnovate Project 1
Workforce Competency AnalyticsInterpreting learning activity & performance from
multiple sources such as:
– Learning content
– Social interaction – wiki, forums etc.
– Collaborative interaction
– Problem solving activity
Enables timely identification of competency gaps which can be
targeted with appropriate learning interventions. Ensures optimally
trained workforce.
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Year 3 Learnovate Project 2
Learning Innovation Maturity ModelThis model will specify a knowledge framework and trusted path of
evolution for companies who are interested in understanding how
learning technologies could be applied to their businesses.
It will address the challenges of identifying
- stages
- practices
- technology choices
- business benefits
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Thank You
www.
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