Aligning L&D with Business Strategy - Learnovate · Towards Maturity Report 2013: Aligning Learning to Business 34% 50%. Integrating L&D,HR and TM Recruitment • Attract the right

Aligning L&D with Business Strategy Lynda Donovan, Pedagogical Lead

Partnering industry with research to pioneer learning innovation

www.learnovatecentre.org

Aligning L&D with Business StrategyTop performing learning organisations Activity

L&D uses strategic business objectives to identify

learning priorities

Analyses business challenges before

recommending learning solutions

L&D integrates with HR and Talent Management

strategies

Learning embedded at key stages of employee

lifecycle

L&D focus on learning impact Sets business metrics for learning interventions

L&D demonstrates business value Measures ROI of learning interventions against

business metrics

Business team involved in learning decisions Board-level accountability for learning

Towards Maturity Report 2013: Aligning Learning to Business

34%

50%


Integrating L&D,HR and TM

• Attract the right people with the right skillsetRecruitment

• Reduce time to competency and attrition rates Onboarding

• Optimise performance and engagementPerformance Support

• Identify and nurture talentSuccession Planning

• Monitor workforce competencies so business is agile and responsive to change

Development


Leveraging Learning Technology• Serious games

• Predictive analytics Recruitment

• Learning Portals

• Enable Formal AND Informal learningOnboarding

• Point-of-need learning

• Adaptive mobile learningPerformance Support

• Real-time data visualisation

• Learning analytics (Formal and Informal)

Performance Management

Succession Planning

• Competency AnalyticsDevelopment


Recruitment

“…Recruiting is a subset of talent acquisition, and includes the activities of sourcing, screening, interviewing, assessing, selecting, and hiring.

Bersin 2013


Use of Technology for Recruitment

Serious

Games

Sourcing

Screening Assessing

Selecting


Serious Games for Sourcing Talent

My Marriott Hotel game on Facebook


Assessing Problem Solving and Collaboration

Skills

Task driven: collaborative, work-based task provides authentic evaluation scenario

Integrated Social Search and Recommender technology provides resources to solve problem and enables collaboration

Data Capture technology enables problem-solving and collaborative learning activity to be monitored and assessed

iLearn


Onboarding

“… The process of hiring, orienting, and immersing new employees into their roles and into the organization’s culture.”

Bersin


Business Challenges

• Improve ‘onboarding’ process

– Reduce time to competency

– Reduce attrition rates by improving staff engagement

• Capture tacit knowledge within organisations to:

– Improve performance

– Improve 360°review process

– Improve career progression

– Improve efficiencies

• Improve critical thinking and problem solving skills


Corporate Learning Portal


Dynamic Personalisation


Dynamic Personalisation

Key Innovation: Personalised, point-of-need learning

• eLearning content disaggregated into learning objects and meta-

tagged

• Recomposed into a Learning Episode tailored to searcher’s role

within organisation

• Learning Episode also presents searcher with content related to

their search term which they may not have considered

Enables reuse of learning content

• 67 courses (402 topics) from

Leadership domain

• 402 topics tagged to 45 competencies


Social and Semantic Search

Key Innovation: Enhanced Search

Combination of Semantic and Social Search searches

over all content repositories to return resources that are:

• Context-relevant

• Highly rated by community of peers


Dynamic Dashboard Analytics

Key Innovation: Informal Learning Data Analytics

• Quantitative data (contribution level)

• Qualitative data (contribution value)

• Manager View for 360°Appraisals

• Employee View

• Updates in real time


Performance Support

“Across the board,employersare looking to provide content to employees at the point of need with 86% looking to technology to push updatedinformation to their staff. However, only 26% are achieving this.“


Business Challenges

• Mobile Learning– Mobile - new platforms - phones and tablets

• Point-of-Need Learning– Performance support – Smaller nuggets of content

• Content Reuse– Reusing existing learning content – Dynamically extracting metadata from legacy content to

facilitate reuse – Curating content from existing content libraries


Technology Solution

Intuitive mobile learning platform to support point-of-need learning

Dynamic composition of personalised learning nuggets tailored to the needs of the learner

Automated generation of content metadata to facilitate content reuse and discovery

ALMANAC


Adaptive Mobile Learning

ALMANAC creates

• magazine-style articles

• from curated content

• personalised to learner

• pulls content from multiple sources*

*intelligently combines both company-specific and

curated open web content


Architecture

Content Analysis Service

ContentRepository

Learning ArticleComposer

Knowledge

Management

Platform

(Logging)

TabletApp

Sales Executive

Open Content

Discovery Component


Performance Management

Big Data must be analysed, interpreted and

reported on before an organisation can act

on it.

How can organisations surface business

critical, easy to interpret information on

learning in real-time?


Business Challenges

• Inflexibility of existing BI solutions

– Separate from LMS in which learning is occurring

• Preconfigured reporting

– Inability to custom query the system

• No dynamic surfacing of data

– Do not facilitate the surfacing of relevant information

to different stakeholders


EVADE: End-to-end Visualisation and Analytics of Data for eLearning

Visualisation of Learning Data


EVADE

Provides an intuitive web-based interface to select how data is analysed and visualised, with the option to embed indicative visualisations within an LMS.

EVADE can also act as a Learning Record Store (LRS) and can support the Tin Can/Experience API

Enables the capture, analysis and visualisation of

learning data through integration with LMSs and TM

systems


Year 3 Learnovate Project 1

Workforce Competency AnalyticsInterpreting learning activity & performance from

multiple sources such as:

– Learning content

– Social interaction – wiki, forums etc.

– Collaborative interaction

– Problem solving activity

Enables timely identification of competency gaps which can be

targeted with appropriate learning interventions. Ensures optimally

trained workforce.


Year 3 Learnovate Project 2

Learning Innovation Maturity ModelThis model will specify a knowledge framework and trusted path of

evolution for companies who are interested in understanding how

learning technologies could be applied to their businesses.

It will address the challenges of identifying

- stages

- practices

- technology choices

- business benefits


Thank You

www.

Documents

Aligning L&D with Business Strategy - Learnovate · Towards Maturity Report 2013: Aligning Learning to Business 34% 50%. Integrating L&D,HR and TM Recruitment • Attract the right