Agility, Engagement, and Transformation in S2P...Canon Business Process Services Ted Ardelean ......

Agility, Engagement, and Transformation in S2P:

How to Thrive in Disruption

JetBlue Airways

Dmitry KopylovDirector of Sourcing

Tradeshift

Mike JudSr Director of Product Marketing

Canon Business Process Services

Ted ArdeleanDirector R&D Marketing

Justin KlineSolution Consultant

Ag i l i t y, Engagemen t , and Trans f o rma t i on i n S2P : How t o Th r i ve i n D i s rup t i on .

A Workshop Pane l p res en ted by J e t B lue , Canon and Trades h i f t

Canon Business Process Services

Ted Ardelean

James Allen

2018 03 27

Jet Blue

Dmitry Kopylov

Tradeshift

Mike Jud

Ted Ardelean

Director, R&D Marketing

& Strategic Planning

Canon Business Process Services

3

Presented by

Dmitry Kopylov

Director S2P

Jet Blue

Justin Kline

S2P Consultant

Canon Business Process Services

Michael Jud

Head of Product Marketing

Tradeshift

S e r v i c e

d e l i v e r y

• On-site, Off-site, Off-

shore processing

centers

• Six-sigma process

excellence

methodology

• Customized,

supplementing client

technology with

CBPS technology

S e r v i c e s

• BPO: S2P, Claims

Process, Auto Fin, Cr

Card processing,

Legal coding

• DPO: Imaging,

records management,

print, mail

• Office Services:

Reception, hospitality,

A/V, Admin Services

• Discovery: Physical,

digital, consulting,

technology

• Workforce: Material

Handling, Logistics,

Administrative

S u b s i d i a r y o f

C a n o n U . S . A . ,

a C a n o n G r o u p

C o m p a n y

4 , 0 0 0 p e o p l e I AO P To p 1 0 0

G l o b a l

O u t s o u r c i n g

L e a d e r 2 0 0 7 t o

2 0 1 7

4

About Canon Business Process Services, Inc.

5

Procure to Pay

Simple solutions for all aspects

of the procure-to-pay process—

like catalogs, purchasing,

logistics, document

management, and payments.

Supplier Engagement

Easy management of all

important supplier data—

performance profiles, regulatory

and risk information—in one

place.

Marketplace

A convenient place to connect

and do business, featuring

solutions for content

management, discoverability,

and information exchange.

Business Apps

Easily expand your solution with

our flexible platform. Use

standard apps, or create a

bespoke app for a solution that

meets your specific needs.

6

Agenda

3

2

1

Engagement

Agility

Transformation

7

8

Agil i ty

Definition

… is the “ability of an organization to renew

itself, adapt, change quickly, and succeed in

a rapidly changing, ambiguous, turbulent

environment…

McKinsey

In 1935, the life

expectancy of an

S&P 500

company was 90

years. By 2010, it

was 14 years.

9

Agil i ty and Organizat ion

10

Agil i ty and Performance

0%

10%

20%

30%

40%

50%

60%

Lower Performaers High PerformingCo.s

Adept at identifying andmaking needed changes

Adept at recognizing andresponsing to strategicchallenges

Proactive in anticipating andinnitiating change

Source: i$CP Survey

11

Poll question

Which do you think is more important?

• Agility

• Technology

12

Panel Discussion

Agi l i ty in S2P

• Why is agility important now?

• How can S2P support agility?

• How to rapidly respond to internal stakeholders’ needs

• Manage provider entrenchment / dependence to enable

seamless shift as necessary

• Reduce S2P cycle time

• Examples and characteristics of agile S2P organizations

13

Panel Discussion

Engagement in S2P

• Value and importance of supplier and stakeholder collaboration

• What information should be shared with suppliers?

• What are the challenges to effective supplier collaboration?

• Make S2P “fun” and easy to use for internal stakeholders

• Grow spend under management

• Incorporate voice of the stakeholder into processes and systems

• Methods and techniques for getting buy-in and engagement from

stakeholders?

14

Panel Discussion

Change and Transformation in S2P

• How do you build better awareness among and alignment with suppliers?

• How do you manage change while systems and processes are being changed? How do you enable custom, differentiating process?

• What are best practices for change management?

• Minimize / mitigate disruption risk

• Phased, milestone-based vision

• Start with quick-wins to reduce manual non-value added tasks (e.g. RPA) while setting the foundation for transformative initiatives (e.g. BPaaS)

• Critical components of successful S2P digital transformation while keeping your business running?

Thank youTed Ardelean

tardelean@cbps.canon.com

Justin Kline

jkline@cbps.canon.com

Mike Judd

mju@tradeshift.com

Dmitry Kopylov

Dmitry.Kopylov@jetblue.com

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Workshop # 11

Ted Ardelean

tardelean@cbps.canon.com

Justin Kline

jkline@cbps.canon.com

Mike Judd

mju@tradeshift.com

Dmitry Kopylov

Dmitry.Kopylov@jetblue.com

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Agility, Engagement, and

Transformation in S2P: How to Thrive in

Disruption

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