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Agility, Engagement, and Transformation in S2P:
How to Thrive in Disruption
JetBlue Airways
Dmitry KopylovDirector of Sourcing
Tradeshift
Mike JudSr Director of Product Marketing
Canon Business Process Services
Ted ArdeleanDirector R&D Marketing
Justin KlineSolution Consultant
Ag i l i t y, Engagemen t , and Trans f o rma t i on i n S2P : How t o Th r i ve i n D i s rup t i on .
A Workshop Pane l p res en ted by J e t B lue , Canon and Trades h i f t
Canon Business Process Services
Ted Ardelean
James Allen
2018 03 27
Jet Blue
Dmitry Kopylov
Tradeshift
Mike Jud
Ted Ardelean
Director, R&D Marketing
& Strategic Planning
Canon Business Process Services
3
Presented by
Dmitry Kopylov
Director S2P
Jet Blue
Justin Kline
S2P Consultant
Canon Business Process Services
Michael Jud
Head of Product Marketing
Tradeshift
S e r v i c e
d e l i v e r y
• On-site, Off-site, Off-
shore processing
centers
• Six-sigma process
excellence
methodology
• Customized,
supplementing client
technology with
CBPS technology
S e r v i c e s
• BPO: S2P, Claims
Process, Auto Fin, Cr
Card processing,
Legal coding
• DPO: Imaging,
records management,
print, mail
• Office Services:
Reception, hospitality,
A/V, Admin Services
• Discovery: Physical,
digital, consulting,
technology
• Workforce: Material
Handling, Logistics,
Administrative
S u b s i d i a r y o f
C a n o n U . S . A . ,
a C a n o n G r o u p
C o m p a n y
4 , 0 0 0 p e o p l e I AO P To p 1 0 0
G l o b a l
O u t s o u r c i n g
L e a d e r 2 0 0 7 t o
2 0 1 7
4
About Canon Business Process Services, Inc.
5
Procure to Pay
Simple solutions for all aspects
of the procure-to-pay process—
like catalogs, purchasing,
logistics, document
management, and payments.
Supplier Engagement
Easy management of all
important supplier data—
performance profiles, regulatory
and risk information—in one
place.
Marketplace
A convenient place to connect
and do business, featuring
solutions for content
management, discoverability,
and information exchange.
Business Apps
Easily expand your solution with
our flexible platform. Use
standard apps, or create a
bespoke app for a solution that
meets your specific needs.
6
Agenda
3
2
1
Engagement
Agility
Transformation
7
8
Agil i ty
Definition
… is the “ability of an organization to renew
itself, adapt, change quickly, and succeed in
a rapidly changing, ambiguous, turbulent
environment…
McKinsey
In 1935, the life
expectancy of an
S&P 500
company was 90
years. By 2010, it
was 14 years.
9
Agil i ty and Organizat ion
10
Agil i ty and Performance
0%
10%
20%
30%
40%
50%
60%
Lower Performaers High PerformingCo.s
Adept at identifying andmaking needed changes
Adept at recognizing andresponsing to strategicchallenges
Proactive in anticipating andinnitiating change
Source: i$CP Survey
11
Poll question
Which do you think is more important?
• Agility
• Technology
12
Panel Discussion
Agi l i ty in S2P
• Why is agility important now?
• How can S2P support agility?
• How to rapidly respond to internal stakeholders’ needs
• Manage provider entrenchment / dependence to enable
seamless shift as necessary
• Reduce S2P cycle time
• Examples and characteristics of agile S2P organizations
13
Panel Discussion
Engagement in S2P
• Value and importance of supplier and stakeholder collaboration
• What information should be shared with suppliers?
• What are the challenges to effective supplier collaboration?
• Make S2P “fun” and easy to use for internal stakeholders
• Grow spend under management
• Incorporate voice of the stakeholder into processes and systems
• Methods and techniques for getting buy-in and engagement from
stakeholders?
14
Panel Discussion
Change and Transformation in S2P
• How do you build better awareness among and alignment with suppliers?
• How do you manage change while systems and processes are being changed? How do you enable custom, differentiating process?
• What are best practices for change management?
• Minimize / mitigate disruption risk
• Phased, milestone-based vision
• Start with quick-wins to reduce manual non-value added tasks (e.g. RPA) while setting the foundation for transformative initiatives (e.g. BPaaS)
• Critical components of successful S2P digital transformation while keeping your business running?
Thank youTed Ardelean
Justin Kline
Mike Judd
Dmitry Kopylov
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Workshop # 11
Ted Ardelean
Justin Kline
Mike Judd
Dmitry Kopylov
Tweet: #SIGspring18
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Agility, Engagement, and
Transformation in S2P: How to Thrive in
Disruption
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