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A Co-development Collaboration Between ALU and UPMC to Enable Telehealth
Telehealth Enabled by The Virtual Exam Room
• UPMC Background• Telehealth Landscape• ALU UPMC Collaboration• Technology Enablement• Storyteller
Agenda
2
• $8 billion in revenue • 20 hospitals operating over 4,200
beds; 187,000 admissions per year• 4.5 million outpatient admissions;
480,000 emergency visits per year• 1.5 million UPMC Health Plan
members • More than 400 outpatient locations• 50,000 employees; 2,700 employed
physicians
UPMC Background
3
• Addresses an unmet clinical need
• Improves patient care
• Enhances physician productivity
• Extend high quality care to
regions/communities in need
Telehealth: Why do we need it?
4
• Create a quality and safety program • Launch an employer onsite clinic• Create a continuity of care through eVisits and
home care• Expand patient outreach through physician access• Create telehealth suites for consultations• Centralize the telehealth operational model to drive
efficiencies• Expand services regionally, nationally and
internationally
Provider Objectives Enabled by Telehealth
6
Needs for the Future
• Scalable infrastructure to support the expansion of Telehealth and enterprise video conferencing across the health system
• Equipment redundancy with disaster recovery plan
• Robust support model and service level agreements for support issues
• Network monitoring, quality of service, and equipment standards
• Simple to use, effective, integrated workflows
• Build an infrastructure that is proactive about system health
• Focus on the user experience
Example: Video conferencing is magic
“But we ruin that illusion by forcing everyone that interacts with it to be an IT expert.”
“Any sufficiently advanced technology is indistinguishable from magic.”
~ Isaac Asimov
Philosophy
9
The ALU UPMC Platform Difference
11
UPMC Current State Market Current State Future State
Model: Point to Point Model Centralized Model Hub and Spoke Model
Focus: Specialized Solutions for each Service Line
Specialty or Modality Specific Solutions
General solution across service lines with clinical workflow
engine to accommodate
variances
Workflow: Workflow Focus Limited Workflow Workflow Focus
System Dependency:
Deep Dependency on UPMC Systems
Limited System Dependencies
Limited System Dependencies
Device Handling:
Device Specific Model Device Specific Model Device Agnostic Model
Support Model:
Human Support Model Human Support Model
System Health Features for Support
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