5 Best Practices for Reverse Logistics

BEST PRACTICES

FOR

REVERSE LOGISTICS

Best Practice

Smart Return Labels Include smart return labels inside the outbound shipping package to the customer.

85% of customers will be more likely to shop with you if the returns process is easy.

Smart Labels can increase customer service levels causing higher retention rates.

2019 holiday

season returns were forecasted at

Processing inventory becomes quicker.

Sort Product By Category

If justifiable, implement an MHE sortation system to sort product by category.

$41Billion

Best Practice

Organized WorkstationsUtilize well-organized workstation(s) for FTEs to use while receiving and auditing the returned product or dedicate FTEs to specific product types.

Organized workstations can allow you to optimize your inventory by allowing the space for the FTE to refurbish damaged items so they can be resold.

Customers can receive faster credit if workstations are organized. This allows the FTE to process the returned item quicker.

Best Practice

Use SmartLabels to staff accordingly based off of the returns volume.

Smart Staffing

Best Practice

Staffing accordingly can cut operational costs and increase labor savings.

2019 total merchandise returns

account for $309 billion in lost sales for U.S. retailers.

$

Practicing good reverse logistics can reduce administrative, transportation and support costs while at the same time increasing product velocity.

Best Practice

5S MethodologyUtilize and implement 5S best practices for the entire returns processing department.

$5S

Thank youTo discover more in-depth opportunities to enhance your returns processing, like expediting inventory back to stock and allocating the right space by function, please reach out to info@JohnsonStephens.com for a more thorough returns processing analysis and assistance effort before peak season returns.

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