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BEST PRACTICES
FOR
REVERSE LOGISTICS
Best Practice
Smart Return Labels Include smart return labels inside the outbound shipping package to the customer.
85% of customers will be more likely to shop with you if the returns process is easy.
Smart Labels can increase customer service levels causing higher retention rates.
2019 holiday
season returns were forecasted at
Processing inventory becomes quicker.
Sort Product By Category
If justifiable, implement an MHE sortation system to sort product by category.
$41Billion
Best Practice
Organized WorkstationsUtilize well-organized workstation(s) for FTEs to use while receiving and auditing the returned product or dedicate FTEs to specific product types.
Organized workstations can allow you to optimize your inventory by allowing the space for the FTE to refurbish damaged items so they can be resold.
Customers can receive faster credit if workstations are organized. This allows the FTE to process the returned item quicker.
Best Practice
Use SmartLabels to staff accordingly based off of the returns volume.
Smart Staffing
Best Practice
Staffing accordingly can cut operational costs and increase labor savings.
2019 total merchandise returns
account for $309 billion in lost sales for U.S. retailers.
$
Practicing good reverse logistics can reduce administrative, transportation and support costs while at the same time increasing product velocity.
Best Practice
5S MethodologyUtilize and implement 5S best practices for the entire returns processing department.
$5S
Thank youTo discover more in-depth opportunities to enhance your returns processing, like expediting inventory back to stock and allocating the right space by function, please reach out to [email protected] for a more thorough returns processing analysis and assistance effort before peak season returns.
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www.JohnsonStephens.com Providing practical, interactive supply chain operation solutions to retailers,wholesalers, and consumer product distributors globally.© 2020 Johnson Stephens Consulting - All Rights Reserved.
