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2015 FAA National Civil Rights Training Conference
Brian CobbVice President, Customer Experience
2015 FAA National Civil Rights Training Conference
Day 1 Presentation
Brian CobbVice President, Customer Experience
Cincinnati / Northern Kentucky International Airport
TOPICSAbout CVG
Emergency Safety
Familiarization Tours
Shuttle Access
Airport Community
Cincinnati, USA52% Nation’s Population w/in 90min
24th Largest Metropolitan Area2.1 Million Neighbors1 Million Labor Force10 Fortune 500’s300 Colleges & Universities400 Foreign-owned firms
ABOUT CVG
Airport6 Million Annual Passengers3.6 Billion Dollar Enterprise80% Local Origination16 Operating Airlines#1 North American Airport 2011-15*
*SkyTrax
ABOUT CVG
Event HazardsFireTornadoEarthquake
PreparednessAirport TrainingLocal EM BroadcastsAudible/Visual Pages
EMERGENCYSAFETY
ResponsibilitiesTenant RolesSituational AwarenessEmergency Response Personnel
Event ResponseFire ZoningSevere Weather ShelterEvacuation Routing
EMERGENCY SAFETY
SOARAcceptance through EducationIncrease Mutual UnderstandingEase Anxiety and Open Access
PartnershipOrganization SourcingSME and EducatorsCross-Experience Collaboration
FAMILIARIZATIONTOURS
AdvertiseJoint Press ReleasesMedia EngagementEnrollment Options
ImplementAirport TrainingEvent DaySurvey
FAMILIARIZATIONTOURS
Service DifferenceCompetitionAccessible ShuttlesProfessionalism
Campus ApproachTravel Distance ConsiderationsCoordinated Movement
SHUTTLE ACCESS
Ongoing CollaborationJoint Education OpportunitiesEngagement of Regional PartnersCustomer Experience Delivery
RecognitionAirport Event CelebrationsPositive Press OpportunitiesPublic Acknowledgements
AIRPORT COMMUNITY
THANK YOU!
2015 FAA National Civil Rights Training Conference
Brian CobbVice President, Customer Experience
2015 FAA National Civil Rights Training Conference
Day 2 Presentation
Brian CobbVice President, Customer Experience
Cincinnati / Northern Kentucky International Airport
TOPICSTechnology at CVG
Translation Services
Tablet-based ASL
In Development
Assistive Wayfinding
Translation Services3rd Party Contracted Services
Tablet and phone-based solutionLive-video ASL interpreting
3rd Party Apps for signage
TECHNOLOGY IN USE
ApproachAirport Community Awareness
Airport AmbassadorsPublic Safety PersonnelTenant familiarization and access
Public Displays
TECHNOLOGY IN USE
Assistive WayfindingEmerging device technologyThree-part approach to mapping
Video + CCGoogle street view + ARiBeacon routing
IN DEVELOPMENT
THANK YOU!
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