2015 FAA National Civil Rights Training Conference

Brian CobbVice President, Customer Experience

2015 FAA National Civil Rights Training Conference

Day 1 Presentation

Brian CobbVice President, Customer Experience

Cincinnati / Northern Kentucky International Airport

TOPICSAbout CVG

Emergency Safety

Familiarization Tours

Shuttle Access

Airport Community

Cincinnati, USA52% Nation’s Population w/in 90min

24th Largest Metropolitan Area2.1 Million Neighbors1 Million Labor Force10 Fortune 500’s300 Colleges & Universities400 Foreign-owned firms

ABOUT CVG

Airport6 Million Annual Passengers3.6 Billion Dollar Enterprise80% Local Origination16 Operating Airlines#1 North American Airport 2011-15*

*SkyTrax

ABOUT CVG

Event HazardsFireTornadoEarthquake

PreparednessAirport TrainingLocal EM BroadcastsAudible/Visual Pages

EMERGENCYSAFETY

ResponsibilitiesTenant RolesSituational AwarenessEmergency Response Personnel

Event ResponseFire ZoningSevere Weather ShelterEvacuation Routing

EMERGENCY SAFETY

SOARAcceptance through EducationIncrease Mutual UnderstandingEase Anxiety and Open Access

PartnershipOrganization SourcingSME and EducatorsCross-Experience Collaboration

FAMILIARIZATIONTOURS

AdvertiseJoint Press ReleasesMedia EngagementEnrollment Options

ImplementAirport TrainingEvent DaySurvey

FAMILIARIZATIONTOURS

Service DifferenceCompetitionAccessible ShuttlesProfessionalism

Campus ApproachTravel Distance ConsiderationsCoordinated Movement

SHUTTLE ACCESS

Ongoing CollaborationJoint Education OpportunitiesEngagement of Regional PartnersCustomer Experience Delivery

RecognitionAirport Event CelebrationsPositive Press OpportunitiesPublic Acknowledgements

AIRPORT COMMUNITY

THANK YOU!

2015 FAA National Civil Rights Training Conference

Brian CobbVice President, Customer Experience

2015 FAA National Civil Rights Training Conference

Day 2 Presentation

Brian CobbVice President, Customer Experience

Cincinnati / Northern Kentucky International Airport

TOPICSTechnology at CVG

Translation Services

Tablet-based ASL

In Development

Assistive Wayfinding

Translation Services3rd Party Contracted Services

Tablet and phone-based solutionLive-video ASL interpreting

3rd Party Apps for signage

TECHNOLOGY IN USE

ApproachAirport Community Awareness

Airport AmbassadorsPublic Safety PersonnelTenant familiarization and access

Public Displays

TECHNOLOGY IN USE

Assistive WayfindingEmerging device technologyThree-part approach to mapping

Video + CCGoogle street view + ARiBeacon routing

IN DEVELOPMENT

THANK YOU!