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La Crosse CountyComprehensive
Community Services 2014 NIATx Project
Change TeamGail Elland – Change LeaderJulie NuttlemanDiane OinesKristine HeroldErica MoutsopoulosRenee Nugent
Team SponsorChristin Skolnik
Decrease the number of non-billable CCS days due to client MA coverage issues by 50%
AIM
January February March April May June July August September October November December0
20
40
60
80
100
120
140
160
1802013 Non Billable MA Days
1,159 Unbillable MA Days
Western Region Economic Assistance (WREA) La Crosse office walk-through
Have CCS Service Facilitators apply to become MA authorized representative for clients
Created a spreadsheet to track CCS client’s MA coverage
Forward Health is monitored monthly for changes in client’s MA coverage
CCS Service Facilitators are notified if their clients MA coverage is ending
Change
Decrease the number of non-billable CCS days due to client MA coverage issues by 50%
RESULTS
2014 Non-billable MA Days
2014 Non-billable MA Days
543 Unbillable MA Days
Decreased 47%
Fiscal◦ CRS Funding◦ Crisis Funding◦ CCS Funding
Consumer◦ Positive financial impact – no out of pocket
expenses related to CCS and Crisis funding◦ Better coverage for medication and other medical
needs in the community
Impact
Continue to monitor Forward Health Continued collaboration with WREA Work on internal processes
◦ Decreasing non-billable days related to internal processes
◦ New computer software will streamline work/billing process
Possibility of a program troubleshooter related to continued MA coverage
Next Steps
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