La Crosse CountyComprehensive

Community Services 2014 NIATx Project

Change TeamGail Elland – Change LeaderJulie NuttlemanDiane OinesKristine HeroldErica MoutsopoulosRenee Nugent

Team SponsorChristin Skolnik

Decrease the number of non-billable CCS days due to client MA coverage issues by 50%

AIM

January February March April May June July August September October November December0

20

40

60

80

100

120

140

160

1802013 Non Billable MA Days

1,159 Unbillable MA Days

Western Region Economic Assistance (WREA) La Crosse office walk-through

Have CCS Service Facilitators apply to become MA authorized representative for clients

Created a spreadsheet to track CCS client’s MA coverage

Forward Health is monitored monthly for changes in client’s MA coverage

CCS Service Facilitators are notified if their clients MA coverage is ending

Change

Decrease the number of non-billable CCS days due to client MA coverage issues by 50%

RESULTS

2014 Non-billable MA Days

2014 Non-billable MA Days

543 Unbillable MA Days

Decreased 47%

Fiscal◦ CRS Funding◦ Crisis Funding◦ CCS Funding

Consumer◦ Positive financial impact – no out of pocket

expenses related to CCS and Crisis funding◦ Better coverage for medication and other medical

needs in the community

Impact

Continue to monitor Forward Health Continued collaboration with WREA Work on internal processes

◦ Decreasing non-billable days related to internal processes

◦ New computer software will streamline work/billing process

Possibility of a program troubleshooter related to continued MA coverage

Next Steps