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We work to help people prepare for work. This report highlights how vital your support is to changing and improving the lives of people in our community who need assistance to find and keep jobs. Whether you are a donor, shopper, volunteer, financial contributor or business partner with Goodwill/Easter Seals changes lives.
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2 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT
Intake and Orientation Individuals complete a comprehensive orientation to learn about our offerings so they can make informed choices about participating in programs and services.
Vocational Assessment Personalized review of medical, psychological, cultural and educational background. The assessment guides individuals to tap their potential and connect to a future in the world of work.
Skills Training Programs geared to prepare individuals for careers. Industries include automotive, banking, call center/customer service, construction, medical office and retail. Graduates receive job coaching and employability training.
Transitional Employment Connects participants with paid temporary work in a supported work environment. While working, participants develop “soft skills” such as conflict resolution and communications skills.
EMPLOYMENT & TRAINING SERVICES
Each business day, Goodwill/Easter Seals Minnesota serves more than 60 people, helping them prepare a path to stable, competitive work.
Together with our partners, we work to build on each person’s strengths and sense of purpose by helping them prepare for and obtain self-sustaining employment. Our programs and services provide a personalized focus and follow-through at every step.
GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 3
Job Placement and Development Our employment consultants help place individuals in jobs that match their individual skills and interests. The goal is finding work with a sustainable wage.
Job Retention and Advancement Supported employment and follow-up services provide long-term support services to help individuals maintain employment and/or advance in his or her career.
SPECIALIZED PROGRAMS:
FATHER Project
GOALS
Re-Entry Program
Second Chance Mentor Program
Minnesota Family Investment Program
Youth Transition-to-Work Program
Dislocated Worker Program
Medical Equipment Loan
Supplemental Security Income Advocacy
Work Incentives Connection
SUPPORT SERVICES
Education Computer laboratory, typing classes and GED tutoring are education services that help prepare program participants for employment
Family Strengthening Services Life skills classes, support group and parenting classes
Mental Health Clinic Assessment, counseling and support groups
Community Resources Connections to other community organizations for needs such as medical care, child care, work clothing, housing and transportation
15,651 PEOPLE SERVED
1,151 JOB PLACEMENTS & ADVANCEMENTS
70,280 SERVICES PROVIDED
$19.2 MILLION IN TAXABLE INCOME GENERATED BY INDIVIDUALS WHO FOUND JOBS
3.8 MILLION STORE CUSTOMER TRANSACTIONS
1.36 MILLIONGOODS DONORS
SPECIALIZED PROGRAMS SUPPORT SERVICES
4 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT
WE work with 118 partners to prepare people for work.
34th Infantry Division
Achievement Plus St. Paul Schools
African American Family Services
African Community Services
Anoka County Child Support
Augsburg University Graduate School of Social Work
Boyer Truck
Bridging
Brooklyn Center Community High School
Business Advisory Councils
Catholic Charities St. Paul and Minneapolis
Center for Families, North Minneapolis
Central Minnesota Legal Services
Children’s Dental Services, Saint Paul
Children’s Mental Health, Saint Paul
Chipotle
City of Saint Paul
CLUES
CMMHC– Central MN Mental
Health Center
CommUnity Project Adult Mental Health
Initiative
Dakota County Child Support
Dayton’s Bluff Elementary
Department of Corrections
Department of Employment
and Economic Development–VRS
Department of Human Services–Pathways to
Employment
DHS–Child Support Division
Disability Linkage Line
Division of Indian Work
Domestic Abuse Project
Dorothy Day
Eastside Family Center, Saint Paul
Emerge, Willmar
Family Services Rochester
Functional Industries, Inc. and Rise, Inc.
Greater Metropolitan Workforce Council
Greater Minneapolis Council of Churches
Heading Home Hennepin
Hennepin County Child Support
Hennepin County Family Court
Hennepin County Human Services &
Public Health Division
Hennepin County Public Libraries
HIRED
Hopkins Honda
Hubbard County Child Support
International Institute
Inver Hills Community College
Johnson Elementary School, Saint Paul
Kandiyohi County MFIP
Larson Vocational
Life TRAC Resources
Local Initiatives Support Corporation (LISC)
Lutheran Social Services
Minneapolis ABE
Minneapolis Employment and Training Program
Minnesota Disability Law Center–PABSS
Minnesota FastTRAC Initiative
Minnesota Fathers and Families Network
Minneapolis Community & Technical College
North and South Minneapolis Workforce
Centers
North St. Paul Workforce Center
Northpoint Health and Wellness Center
Ogele Construction
Olmsted County Child Support
Open Cities Health Care Center
O’Reilly Auto Parts
PACT for Families– Willmar area
Parents as Teachers/ Meld
GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 5
Dear Friends, On behalf of the Board of Directors of Goodwill/Easter Seals Minnesota, it is a pleasure to share our 2012 Annual Report. In this report you will note an emphasis on “WE”— the power of partnerships. WE, Goodwill/Easter Seals plus our partners, are ever critical to our participants who overcome multiple obstacles and learn to establish stable work lives for themselves.
WE build strong and vibrant communities where all people are economically self-sufficient. WE work with up to 120 nonprofit community partners and government agencies. Our partnerships mean that our services are comprehensive. More than 100 corporations and foundations provided us with support; dozens of local businesses hired or promoted more than 1,100 of those we served; and 4,000 individuals made financial contributions.
Another aspect of WE was our 2012 merger with the Work Incentives Connection, an organization that informs people with disabilities about the impact of work on public benefits. Continuing high levels of unemployment, a sluggish economy and other factors have brought record numbers of people to us; people with increasingly complex and daunting barriers to self-sufficiency.
Through our partnerships with individuals, nonprofits, businesses and government, WE are able to fulfill our social mission. WE thank you for your support in this endeavor. As always our goal is to deepen and expand the meaning of WE.
MICHAEL WIRTH-DAVIS, PRESIDENT & CEO
JOHN BERGSTROM, MBA, BOARD CHAIR
118PARTNER ORGANIZATIONS (Listed at left)
People Inc.
Project for Pride in Living
Project Homeless Connect–Hennepin, Ramsey Counties
Ramsey County Child Support
Ramsey County Public Libraries
Ramsey County Workforce Investment
Board
Ramsey County Workforce Solutions
Rehabilitation Services/DEED
Ronald Hubbs Center for Life Long
Learning
Rural Minnesota CEP
Saint Paul Community Literacy Consortium
Saint Paul ECFE
Saint Paul Music Academy
Saint Paul Public Housing
SBETC–Stearns Benton Employment
and Training
Sisters of Notre Dame
Social Security Administration
St. Cloud School District 742
St. Cloud VRS– Business Specialist
St. Joseph’s Area Health Services
St. Mary’s University Graduate School of
Counseling Psychology
St. Paul College
St. Paul Community Literacy Consortium
St. Paul Community Technical College
St. Paul Promise Neighborhoods
St. Paul Public Libraries
St. Paul Public Schools–Focus Beyond
St. Paul Schools–ABE
St. Stephens Human Services
State Services for the Blind
Stearns County Child Support
Summit Academy OIC
Target
TCF Bank
The Adler Institute
The Citizen Professional Center (UMN)
The University of Minnesota Graduate School of Counseling
Psychology
The University of Minnesota
Graduate School of Social Work
The University of St. Thomas/ St. Catherine
Graduate School of Social Work
Turning Point Inc., North Minneapolis
Twin Cities Housing Development
Corporation
United Way–Greater Twin Cities
U.S. Bank
Virginia Commonwealth
University
Way to Grow
Weinhagen Tire
Willmar School District 347
Workforce Development Inc.
Workforce Solutions
YMCA
RECOGNIZED AS THE #1 WORKFORCE DEVELOPMENT NONPROFIT IN MINNESOTA BY 100 LOCAL INDUSTRY EXPERTS
Goodwill/Easter Seals Minnesota was named the top workforce development charitable organization in the state, noting our outstanding program model, dedi-cated leadership and staff, flexible adaptation to changing market demands, strong community connections, and our focus on providing innovative and quality services.
19.8 MILLIONPOUNDS OF MATERIAL DIVERTED FROM LANDFILLS
6 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT
WE work with people to see choices and possibilities.Our merger in 2012 with the Work Incentives Connection has allowed us to expand our collective services for people with disabilities.
The program provides clear, accurate information about the impact of work on public benefits so people with disabilities can make informed decisions about working. The Connection staff help solve benefit problems, explain public benefits rules and regulations, and teach people to track their wages and benefits. They are always available to provide assistance as people’s needs and situations change.
In 2012, 404 participants received a comprehensive benefits analysis, the Work Incentive Connection’s most intensive and individualized service. Each person received in-depth information about how working would impact his or her individual set of benefits, including healthcare coverage, which is often the utmost concern. Our staff also conducted 43 information sessions for 420 people throughout Minnesota, sharing information about Social Security and other public benefits with our industry partners. We are considered the state’s “Benefit Experts” by our industry partners.
GAYLE Partner
7
WE PROVIDE ANSWERS ABOUT THE IMPACT WORK HAS ON PUBLIC BENEFITS
In 2010, Bobby was recovering from drug addiction, living with HIV, suffering from depression and receiving disability benefits. Bobby credits his Work Incentives Connection Specialist as his catalyst to “get back to work.” Today, he is working as a Health Educator at the Minnesota AIDS Project, where his boss, Gayle Caruso, the Associate Director of Social Services, allowed him to gradually work up to full-time status.
Research proves that people who receive a benefits analysis from the Work Incentives Connection increase their employment rate, hours worked
and average earnings over a 12-month period. As a result, those participants significantly decreased the amount of government benefits they received, saving taxpayers nearly $1.5 million a year.
BOBBY Participant
JEN Work Incentives Specialist
2,629 CONVERSATIONS ABOUT GOVERNMENT BENEFITS
8
Engaging local employers to develop curriculum for our skills training programs allows us to stay fresh, relevant and up-to-date on workforce
needs and industry standards. Thanks to those partners, the people we serve gain hands-on training and experience in real-world environments that start individuals on a journey to job success.
244 SKILLS TRAINING GRADUATES
WE work to help people set a career pathway to success.
A single mom of two children, Christie completed the Goodwill/
Easter Seals eight-week Automotive Service Technician Training.
Christie learned the nuts and bolts of engine mechanics, along
with hands-on guidance on how to write a resume and present
herself at an interview. Christie was then hired at Jiffy Lube
as a technician and eventually promoted to assistant manager.
AUTOMOTIVE SERVICE TECHNICIAN
BANKING AND FINANCE
CONSTRUCTION
CALL CENTER/ CUSTOMER SERVICE
MEDICAL OFFICE
RETAIL
GOODWILL/EASTER SEALS INDUSTRY-SPECIFIC TRAINING PROGRAMS INCLUDE:
According to the U.S. Census Bureau, by 2018, 70 percent of Minnesota jobs will require some education beyond high school. A projected decline in education levels combined with an increase in the demands of employers is creating a skills gap in the state. In response, we address not only the technical skills of our
participants, but also their academic goals. To address the needs of both employers and job seekers, Goodwill/Easter Seals has developed a Career Navigator service to help our participants create pathways to longer term careers. Our Career Navigator works with participants to connect educational programs with integrated
work experience, on-the-job training and support services. In partnership with local community colleges, graduates of our skills training programs can earn credit toward college requirements for the skills training they receive at Goodwill/Easter Seals.
ANNE Partner
JULIA Career Navigator
OUR PARTNERSHIP WITH INVER HILLS COMMUNITY COLLEGE IS BUILDING CAREER PATHWAYS
Anne Johnson, MBA, Dean, Business and Social Sciences, Inver Hills Community College, and Goodwill/Easter Seals Career Navigator work together to help students balance their education, work and family goals. We developed this new system to improve students success in reaching their education and career goals.
9
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WE work to connect people with employers and careers.
WE GO THE EXTRA MILE FOR OUR PARTICIPANTS WHO NEED A SECOND CHANCE
Released from prison after 16 years, Carl re-entered a world he didn’t recognize. His future was hindered by a criminal record and loss of sight. His Employment Support Consultant at Goodwill/Easter Seals helped him with thousands of job applications and arranged a culinary demonstration at Chipotle. Carl landed a full-time job on the spot. Now he has a new boss, Dustin Roberts, a new apartment, a new wife and a new job title.
CARL Participant
DUSTIN Partner
JAMES Employment Support Consultant
Our work to help Minnesotans find self-sustaining, competitive work is life-changing. We have the staff and infrastructure to cast a wide net to create individualized,
comprehensive employment training with integrity, dignity and respect, resulting in success for the people that need it the most.
967 PARTICIPANTSPLACED IN A JOB
184 ADVANCED IN A JOB
HMS Host operates food, beverage and
retail services in airports around the
globe, including the Minneapolis-St. Paul
International Airport. Human Resources
Generalist Emily Thornton recruits for
retail, cashier and restaurant positions at
the airport. Dedicated to Goodwill/Easter
Seals’ mission after years of successfully
hiring our participants, Emily participates
in our Power of Work job fairs,
Job Development Roundtables
and Job Clubs. HMS Host has
been a valued partner since 2000.
Our participants’ job search success involves a tailored approach utilizing resume development, interview
skills and a variety of other job readiness skills that prepare them for sustainable, gainful employment. The breadth, depth and power of our collaborations mean that we can deliver services on the front lines throughout our community.
Goodwill/Easter Seals is known and respected for our work finding competitive employment for low income people who experience serious mental illness. We recognize the vital role mental health services play in helping individuals, couples and families reach their fullest potential. Individuals realize self-sufficiency due to an approach we use called
Individual Placement and Support (IPS). An example of IPS exists with our Working Well Mental Health Clinic and by the Families Achieving Success Today (F.A.S.T.) Program.
F.A.S.T. is an example of a new, innovative approach being tested at Goodwill/Easter Seals that assists people in returning to work. It is one of three programs that are part of a national evaluation funded by the Administration for Children and Families and the Social Security Administration. F.A.S.T. serves Ramsey County families who receive public financial help and have a serious mental illness, or who face other challenges that create barriers to employment. The goal is to improve their economic stability by connecting participants to the tailored, self-directed services they need, when they need them.
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12 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT
STORE/ DONATION CENTER LOCATIONS
Apple Valley
Blaine
Bloomington
Champlin
Chanhassen
Coon Rapids
Eagan
Elk River
Forest Lake
Hastings
Hopkins
Hudson, WI
Lakeville
Mankato
Maple Grove
Maplewood
Minnetonka
Oak Park Heights
Rochester
Rogers
Roseville (2)
Shakopee
St. Louis Park
St. Paul (3)
West St. Paul
Waite Park
Willmar
Woodbury
PARTICIPANT SERVICE LOCATIONS
Main Office553 Fairview Ave. N., St. Paul
Auto & Construction Skills Training635 Prior Ave., St. Paul
Banking and Finance Skills TrainingU.S. Bank 2383 University Ave., St. Paul
COACTION/Ramsey CountyLiberty Plaza Resource Center 290 Arundel St., St. Paul
Dislocated Worker ServicesU.S. Bank 919 East Lake St., Minneapolis
Elk River Mission Services19624 Holt St. NW, Elk River
FATHER Project/Minneapolis GED2700 East Lake St., Minneapolis
Hennepin County Minnesota Family Investment Program2209 East Lake St., Minneapolis 4300 West 36-1/2 St., St. Louis Park
Lutheran Social Services/School Integration Fund PartnershipJohn A. Johnson Achievement Plus 740 York Ave., St. Paul
Medical Office Skills TrainingU.S. Bank 919 East Lake St., Minneapolis
Minneapolis Employment and Training Program Adult ServicesNorth Minneapolis Workforce Center 1200 Plymouth Ave. N., Minneapolis
South Minneapolis Workforce Center 777 East Lake St., Minneapolis
Center for Families 3333 4th St. N., Minneapolis
Turning Point 1500 Golden Valley Rd., Minneapolis
Resource Room Management and ServicesNorth St. Paul Workforce Center 2098 11th Ave. E., North St. Paul
Retail Skills TrainingApple Valley Target 15150 Cedar Ave., Apple Valley
Lake Street Target 2500 Lake St., Minneapolis
Midway Target 1400 University Ave., St. Paul
Cash Wise Grocery Store 113 Waite Ave. S., Waite Park
St. Cloud Mission Services 50 S. 2nd Ave., Waite Park
Willmar Mission Services2424 First St. S., Willmar
Working Well Mental Health Clinic*1821 University Ave. W. St. Paul
Note: In addition to the above locations, Goodwill/ Easter Seals is available to those in need of creating stable work lives at City of Minneapolis Workforce Centers, community centers, libraries. etc.
*Adult Rehabilitative Mental Health Service, Social Security Insurance Advocacy, and the Families Achieving Success Today programs also housed at this location.
We work to strengthen communities that support employment. Our partners share our conviction that building resources around work is good common sense. When individuals go to work, families, businesses, and entire communities grow stronger.
PARTICIPANT PROGRAMS & SERVICES
Transitional EmploymentEmployment Development Services
Re-Entry Services
Transitional Work Experience, Ramsey County MFIP
Work Experience
Skills TrainingAutomotive Service Technician
Bank and Finance
Construction
Call Center/Customer Service
Medical Office
Retail
Placement, Retention, and Career AdvancementDislocated Worker—Minneapolis
Employment & Training Program
Dislocated Worker—Ramsey County
Minneapolis Employment & Training Program Adult Services
Ramsey County FastTrac
Renewable Energy Networks Empowering Workers (RENEW)
St. Paul Area: COACTION
Specialized ProgramsCommunity Resource Assistance
FATHER Project
GOALS
Medical Equipment Loan
Minnesota Family Investment Program
ReEntry
Second Chance Mentoring
Supplemental Security Income Advocacy
Work Incentives Connection
Support ServicesEducation
Family Strengthening
Mental Health Clinic
Community Resources
4,291 PARTICIPANTS SERVED
43,379 VOLUNTEER HOURS
13
CURRENT CERTIFICATIONS AND ACCREDITATIONS
Adult Rehabilitative Mental Health Services (ARMHS), approved provider in Hennepin, Ramsey, Scott, Stearns, Sherburne, Benton and Dakota counties
AdvancED Accreditation Commission through the North Central Associated Commission on Accreditation and School Improvement, accredited as a Supplementary Education School
CARF, the Rehabilitation Accreditation Commission, continuous 3-year accreditation since 1977
Minnesota DEED, Workforce Investment Act (WIA) Certified Training provider
Minnesota Department of Health, certified as an Essential Community provider
Minnesota Department of Human Services (DHS), licensed as a Rule 29 Multidisciplinary Mental Health Clinic (the G/ESM Working Well Mental Health Clinic)
Minnesota Office of Higher Education, licensed as a Private Career School
($ in 000s)
Purchase of Goods $57,603
Fees, Grants, & Contracts for Programs
7,577
Charitable Contributions 2,550
Other 1,414
TOTAL $69,144
FISCAL 2012 FINANCIALS (Year ending September 30, 2012)*
($ in 000s)
Collecting, Processing, & Selling Goods
$43,805
Providing Service Delivery 14,107
Management & General 4,587
Fundraising 784
Resources for Future Investment in the Community
5,861
TOTAL $69,144
Purchase of Goods 83.3%
Fees, Grants, & Contracts
for Programs 11.0%
Charitable Contributions
3.7%
How we invested these resources:
Other 2.0%
How our community invested in Goodwill/Easter Seals Minnesota:
*Complete audited financial statements and the organization’s Form 990 can be obtained by visiting our website at www.goodwilleasterseals.org
Programs & Services 86.0%
Management & General
11.9%
Fundraising 2.0%
14 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT
WE work to make your contributions of money and time effective.
BOARD OF DIRECTORS
SUSAN ABDERHOLDEN, MPH Executive Director, National Alliance on Mental Illness-Minnesota
LISA ADELMANN, MBA, CPA Vice Chair, President, LMA Consulting Services
JOSEPH BARSKY III, MBA Past Chair, Program Director, Carlson School of Management, University of Minnesota (ret.)
JOHN BERGSTROM, MBA Board Chair, Partner, RiverPoint Investments, Inc.
DEBBIE GALKA, MBA Vice President, Enterprise Risk Management, Ameriprise
JEROME HAMILTON, CPIM, CQE Vice President, LEAN Six Sigma and CSCO Acquisition Integration, 3M
THOMAS HEANEY, MA Treasurer, Managing Director, Trio Executive Search
JERRY HOFFMAN Secretary, Vice President, Saint Paul Fire & Marine Insurance Company (ret.)
MICHAEL HOWE Financial Advisor, Ameriprise
NEEL C. JOHNSON Executive Vice President & Regional Managing Director– Twin Cities Wealth Management, Wells Fargo
BRIAN LASSITER President, Performance Excellence Network
SHAWN LEWIS Program Coordinator, Workforce Solutions, Minneapolis Urban League
MARY C. MAURICE, MBA Partnership Manager, Twin Cities Public Television, Minnesota Productions
FREDERICK MENZ, PHD Professor Emeritus, Rehabilitation and Counseling, University of Wisconsin-Stout
GUY C. MINGO CEO, Marsden Holding, LLC
JACQUELINE M. SCHUH, JD Senior Associate, Gray Plant Mooty
ED SURKO, MBA Vice President, Deposit and Payment Solutions, U.S. Bank Minneapolis
MARY JO HEGGE-SWANSON, DNP, MPH, RN System Senior Director of Population Health Management, Fairview Health Services
RICHARD TEPE, MBA Lead Financial Analyst, Capital Finance, Target Corporation
SANDRA TOWEY, CPA, CMA, CFM General Manager, RevTrak, Inc.
MICHAEL WIRTH-DAVIS, DPA President and CEO, Goodwill/Easter Seals Minnesota
GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 15
Goodwill/Easter Seals is grateful to all those who have made financial contributions, volunteered their time, or donated goods to our stores. Together, we helped more than 15,000 Minnesotans move toward independence and self-sufficiency in 2012.
Financial donor Dana Rasmussen was inspired to link healthy money
habits to her values. She learned about tithing at church and became
determined to share 10 percent of her income. When her employer,
Thomson Reuters, hosted a United Way giving drive, the Minneapolis
resident designated her gift for Goodwill/Easter Seals Minnesota.
“I like the idea of helping people succeed in the workplace,” Dana says.
“It starts a virtuous circle that includes endless positive outcomes for
people, including self-esteem, self-confidence and a can-do attitude.
Goodwill’s self-directed programs serve the most vulnerable populations
with dignity and respect.” Dana even bought her wedding dress at our
Second Debut store after attending the Goodwill Bridal Showcase!
DANA Financial Donor
Your continued support and generosity helps people get to work.
MAKE A CONTRIBUTION TODAY!
GO ONLINE: GOODWILLEASTERSEALS.ORG
BY MAIL:553 FAIRVIEW AVE. N. ST. PAUL, MN 55104
AT THE STORES:DROP OFF SEALED ENVELOPE
Thank you. 4,004 FINANCIAL DONORS
MAIN OFFICE 553 Fairview Ave. N., St. Paul, MN 55104 651-379-5800 TEL 651-379-5803 FAX www.goodwilleasterseals.org
Goodwill/Easter Seals Minnesota is a member of Goodwill Industries International and an affiliate of Easter Seals, two organizations with long histories of assisting individuals with disabilities and barriers to education, employment and independence.
Since 1902, Goodwill Industries International has enhanced the dignity and quality of life of individuals, families and communities by eliminating barriers to opportunity and helping people in need reach their fullest potential through the power of work.
Easter Seals has been helping individuals with disabilities and special needs, and their families, live better lives for nearly 90 years. From physical rehabilitation to job training, Easter Seals offers a variety of services to help people address life’s challenges and achieve personal goals.
The mission of Goodwill/Easter Seals Minnesota is to assist people with barriers to education, employment and independence in achieving their goals.
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