2012 ANNUAL REPORT

WE work to help people prepare for work.

2 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

Intake and Orientation Individuals complete a comprehensive orientation to learn about our offerings so they can make informed choices about participating in programs and services.

Vocational Assessment Personalized review of medical, psychological, cultural and educational background. The assessment guides individuals to tap their potential and connect to a future in the world of work.

Skills Training Programs geared to prepare individuals for careers. Industries include automotive, banking, call center/customer service, construction, medical office and retail. Graduates receive job coaching and employability training.

Transitional Employment Connects participants with paid temporary work in a supported work environment. While working, participants develop “soft skills” such as conflict resolution and communications skills.

EMPLOYMENT & TRAINING SERVICES

Each business day, Goodwill/Easter Seals Minnesota serves more than 60 people, helping them prepare a path to stable, competitive work.

Together with our partners, we work to build on each person’s strengths and sense of purpose by helping them prepare for and obtain self-sustaining employment. Our programs and services provide a personalized focus and follow-through at every step.

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 3

Job Placement and Development Our employment consultants help place individuals in jobs that match their individual skills and interests. The goal is finding work with a sustainable wage.

Job Retention and Advancement Supported employment and follow-up services provide long-term support services to help individuals maintain employment and/or advance in his or her career.

SPECIALIZED PROGRAMS:

FATHER Project

GOALS

Re-Entry Program

Second Chance Mentor Program

Minnesota Family Investment Program

Youth Transition-to-Work Program

Dislocated Worker Program

Medical Equipment Loan

Supplemental Security Income Advocacy

Work Incentives Connection

SUPPORT SERVICES

Education Computer laboratory, typing classes and GED tutoring are education services that help prepare program participants for employment

Family Strengthening Services Life skills classes, support group and parenting classes

Mental Health Clinic Assessment, counseling and support groups

Community Resources Connections to other community organizations for needs such as medical care, child care, work clothing, housing and transportation

15,651 PEOPLE SERVED

1,151 JOB PLACEMENTS & ADVANCEMENTS

70,280 SERVICES PROVIDED

$19.2 MILLION IN TAXABLE INCOME GENERATED BY INDIVIDUALS WHO FOUND JOBS

3.8 MILLION STORE CUSTOMER TRANSACTIONS

1.36 MILLIONGOODS DONORS

SPECIALIZED PROGRAMS SUPPORT SERVICES

4 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

WE work with 118 partners to prepare people for work.

34th Infantry Division

Achievement Plus St. Paul Schools

African American Family Services

African Community Services

Anoka County Child Support

Augsburg University Graduate School of Social Work

Boyer Truck

Bridging

Brooklyn Center Community High School

Business Advisory Councils

Catholic Charities St. Paul and Minneapolis

Center for Families, North Minneapolis

Central Minnesota Legal Services

Children’s Dental Services, Saint Paul

Children’s Mental Health, Saint Paul

Chipotle

City of Saint Paul

CLUES

CMMHC– Central MN Mental

Health Center

CommUnity Project Adult Mental Health

Initiative

Dakota County Child Support

Dayton’s Bluff Elementary

Department of Corrections

Department of Employment

and Economic Development–VRS

Department of Human Services–Pathways to

Employment

DHS–Child Support Division

Disability Linkage Line

Division of Indian Work

Domestic Abuse Project

Dorothy Day

Eastside Family Center, Saint Paul

Emerge, Willmar

Family Services Rochester

Functional Industries, Inc. and Rise, Inc.

Greater Metropolitan Workforce Council

Greater Minneapolis Council of Churches

Heading Home Hennepin

Hennepin County Child Support

Hennepin County Family Court

Hennepin County Human Services &

Public Health Division

Hennepin County Public Libraries

HIRED

Hopkins Honda

Hubbard County Child Support

International Institute

Inver Hills Community College

Johnson Elementary School, Saint Paul

Kandiyohi County MFIP

Larson Vocational

Life TRAC Resources

Local Initiatives Support Corporation (LISC)

Lutheran Social Services

Minneapolis ABE

Minneapolis Employment and Training Program

Minnesota Disability Law Center–PABSS

Minnesota FastTRAC Initiative

Minnesota Fathers and Families Network

Minneapolis Community & Technical College

North and South Minneapolis Workforce

Centers

North St. Paul Workforce Center

Northpoint Health and Wellness Center

Ogele Construction

Olmsted County Child Support

Open Cities Health Care Center

O’Reilly Auto Parts

PACT for Families– Willmar area

Parents as Teachers/ Meld

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 5

Dear Friends, On behalf of the Board of Directors of Goodwill/Easter Seals Minnesota, it is a pleasure to share our 2012 Annual Report. In this report you will note an emphasis on “WE”— the power of partnerships. WE, Goodwill/Easter Seals plus our partners, are ever critical to our participants who overcome multiple obstacles and learn to establish stable work lives for themselves.

WE build strong and vibrant communities where all people are economically self-sufficient. WE work with up to 120 nonprofit community partners and government agencies. Our partnerships mean that our services are comprehensive. More than 100 corporations and foundations provided us with support; dozens of local businesses hired or promoted more than 1,100 of those we served; and 4,000 individuals made financial contributions.

Another aspect of WE was our 2012 merger with the Work Incentives Connection, an organization that informs people with disabilities about the impact of work on public benefits. Continuing high levels of unemployment, a sluggish economy and other factors have brought record numbers of people to us; people with increasingly complex and daunting barriers to self-sufficiency.

Through our partnerships with individuals, nonprofits, businesses and government, WE are able to fulfill our social mission. WE thank you for your support in this endeavor. As always our goal is to deepen and expand the meaning of WE.

MICHAEL WIRTH-DAVIS, PRESIDENT & CEO

JOHN BERGSTROM, MBA, BOARD CHAIR

118PARTNER ORGANIZATIONS (Listed at left)

People Inc.

Project for Pride in Living

Project Homeless Connect–Hennepin, Ramsey Counties

Ramsey County Child Support

Ramsey County Public Libraries

Ramsey County Workforce Investment

Board

Ramsey County Workforce Solutions

Rehabilitation Services/DEED

Ronald Hubbs Center for Life Long

Learning

Rural Minnesota CEP

Saint Paul Community Literacy Consortium

Saint Paul ECFE

Saint Paul Music Academy

Saint Paul Public Housing

SBETC–Stearns Benton Employment

and Training

Sisters of Notre Dame

Social Security Administration

St. Cloud School District 742

St. Cloud VRS– Business Specialist

St. Joseph’s Area Health Services

St. Mary’s University Graduate School of

Counseling Psychology

St. Paul College

St. Paul Community Literacy Consortium

St. Paul Community Technical College

St. Paul Promise Neighborhoods

St. Paul Public Libraries

St. Paul Public Schools–Focus Beyond

St. Paul Schools–ABE

St. Stephens Human Services

State Services for the Blind

Stearns County Child Support

Summit Academy OIC

Target

TCF Bank

The Adler Institute

The Citizen Professional Center (UMN)

The University of Minnesota Graduate School of Counseling

Psychology

The University of Minnesota

Graduate School of Social Work

The University of St. Thomas/ St. Catherine

Graduate School of Social Work

Turning Point Inc., North Minneapolis

Twin Cities Housing Development

Corporation

United Way–Greater Twin Cities

U.S. Bank

Virginia Commonwealth

University

Way to Grow

Weinhagen Tire

Willmar School District 347

Workforce Development Inc.

Workforce Solutions

YMCA

RECOGNIZED AS THE #1 WORKFORCE DEVELOPMENT NONPROFIT IN MINNESOTA BY 100 LOCAL INDUSTRY EXPERTS

Goodwill/Easter Seals Minnesota was named the top workforce development charitable organization in the state, noting our outstanding program model, dedi-cated leadership and staff, flexible adaptation to changing market demands, strong community connections, and our focus on providing innovative and quality services.

19.8 MILLIONPOUNDS OF MATERIAL DIVERTED FROM LANDFILLS

6 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

WE work with people to see choices and possibilities.Our merger in 2012 with the Work Incentives Connection has allowed us to expand our collective services for people with disabilities.

The program provides clear, accurate information about the impact of work on public benefits so people with disabilities can make informed decisions about working. The Connection staff help solve benefit problems, explain public benefits rules and regulations, and teach people to track their wages and benefits. They are always available to provide assistance as people’s needs and situations change.

In 2012, 404 participants received a comprehensive benefits analysis, the Work Incentive Connection’s most intensive and individualized service. Each person received in-depth information about how working would impact his or her individual set of benefits, including healthcare coverage, which is often the utmost concern. Our staff also conducted 43 information sessions for 420 people throughout Minnesota, sharing information about Social Security and other public benefits with our industry partners. We are considered the state’s “Benefit Experts” by our industry partners.

GAYLE Partner

7

WE PROVIDE ANSWERS ABOUT THE IMPACT WORK HAS ON PUBLIC BENEFITS

In 2010, Bobby was recovering from drug addiction, living with HIV, suffering from depression and receiving disability benefits. Bobby credits his Work Incentives Connection Specialist as his catalyst to “get back to work.” Today, he is working as a Health Educator at the Minnesota AIDS Project, where his boss, Gayle Caruso, the Associate Director of Social Services, allowed him to gradually work up to full-time status.

Research proves that people who receive a benefits analysis from the Work Incentives Connection increase their employment rate, hours worked

and average earnings over a 12-month period. As a result, those participants significantly decreased the amount of government benefits they received, saving taxpayers nearly $1.5 million a year.

BOBBY Participant

JEN Work Incentives Specialist

2,629 CONVERSATIONS ABOUT GOVERNMENT BENEFITS

8

Engaging local employers to develop curriculum for our skills training programs allows us to stay fresh, relevant and up-to-date on workforce

needs and industry standards. Thanks to those partners, the people we serve gain hands-on training and experience in real-world environments that start individuals on a journey to job success.

244 SKILLS TRAINING GRADUATES

WE work to help people set a career pathway to success.

A single mom of two children, Christie completed the Goodwill/

Easter Seals eight-week Automotive Service Technician Training.

Christie learned the nuts and bolts of engine mechanics, along

with hands-on guidance on how to write a resume and present

herself at an interview. Christie was then hired at Jiffy Lube

as a technician and eventually promoted to assistant manager.

AUTOMOTIVE SERVICE TECHNICIAN

BANKING AND FINANCE

CONSTRUCTION

CALL CENTER/ CUSTOMER SERVICE

MEDICAL OFFICE

RETAIL

GOODWILL/EASTER SEALS INDUSTRY-SPECIFIC TRAINING PROGRAMS INCLUDE:

According to the U.S. Census Bureau, by 2018, 70 percent of Minnesota jobs will require some education beyond high school. A projected decline in education levels combined with an increase in the demands of employers is creating a skills gap in the state. In response, we address not only the technical skills of our

participants, but also their academic goals. To address the needs of both employers and job seekers, Goodwill/Easter Seals has developed a Career Navigator service to help our participants create pathways to longer term careers. Our Career Navigator works with participants to connect educational programs with integrated

work experience, on-the-job training and support services. In partnership with local community colleges, graduates of our skills training programs can earn credit toward college requirements for the skills training they receive at Goodwill/Easter Seals.

ANNE Partner

JULIA Career Navigator

OUR PARTNERSHIP WITH INVER HILLS COMMUNITY COLLEGE IS BUILDING CAREER PATHWAYS

Anne Johnson, MBA, Dean, Business and Social Sciences, Inver Hills Community College, and Goodwill/Easter Seals Career Navigator work together to help students balance their education, work and family goals. We developed this new system to improve students success in reaching their education and career goals.

9

10

WE work to connect people with employers and careers.

WE GO THE EXTRA MILE FOR OUR PARTICIPANTS WHO NEED A SECOND CHANCE

Released from prison after 16 years, Carl re-entered a world he didn’t recognize. His future was hindered by a criminal record and loss of sight. His Employment Support Consultant at Goodwill/Easter Seals helped him with thousands of job applications and arranged a culinary demonstration at Chipotle. Carl landed a full-time job on the spot. Now he has a new boss, Dustin Roberts, a new apartment, a new wife and a new job title.

CARL Participant

DUSTIN Partner

JAMES Employment Support Consultant

Our work to help Minnesotans find self-sustaining, competitive work is life-changing. We have the staff and infrastructure to cast a wide net to create individualized,

comprehensive employment training with integrity, dignity and respect, resulting in success for the people that need it the most.

967 PARTICIPANTSPLACED IN A JOB

184 ADVANCED IN A JOB

HMS Host operates food, beverage and

retail services in airports around the

globe, including the Minneapolis-St. Paul

International Airport. Human Resources

Generalist Emily Thornton recruits for

retail, cashier and restaurant positions at

the airport. Dedicated to Goodwill/Easter

Seals’ mission after years of successfully

hiring our participants, Emily participates

in our Power of Work job fairs,

Job Development Roundtables

and Job Clubs. HMS Host has

been a valued partner since 2000.

Our participants’ job search success involves a tailored approach utilizing resume development, interview

skills and a variety of other job readiness skills that prepare them for sustainable, gainful employment. The breadth, depth and power of our collaborations mean that we can deliver services on the front lines throughout our community.

Goodwill/Easter Seals is known and respected for our work finding competitive employment for low income people who experience serious mental illness. We recognize the vital role mental health services play in helping individuals, couples and families reach their fullest potential. Individuals realize self-sufficiency due to an approach we use called

Individual Placement and Support (IPS). An example of IPS exists with our Working Well Mental Health Clinic and by the Families Achieving Success Today (F.A.S.T.) Program.

F.A.S.T. is an example of a new, innovative approach being tested at Goodwill/Easter Seals that assists people in returning to work. It is one of three programs that are part of a national evaluation funded by the Administration for Children and Families and the Social Security Administration. F.A.S.T. serves Ramsey County families who receive public financial help and have a serious mental illness, or who face other challenges that create barriers to employment. The goal is to improve their economic stability by connecting participants to the tailored, self-directed services they need, when they need them.

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12 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

STORE/ DONATION CENTER LOCATIONS

Apple Valley

Blaine

Bloomington

Champlin

Chanhassen

Coon Rapids

Eagan

Elk River

Forest Lake

Hastings

Hopkins

Hudson, WI

Lakeville

Mankato

Maple Grove

Maplewood

Minnetonka

Oak Park Heights

Rochester

Rogers

Roseville (2)

Shakopee

St. Louis Park

St. Paul (3)

West St. Paul

Waite Park

Willmar

Woodbury

PARTICIPANT SERVICE LOCATIONS

Main Office553 Fairview Ave. N., St. Paul

Auto & Construction Skills Training635 Prior Ave., St. Paul

Banking and Finance Skills TrainingU.S. Bank 2383 University Ave., St. Paul

COACTION/Ramsey CountyLiberty Plaza Resource Center 290 Arundel St., St. Paul

Dislocated Worker ServicesU.S. Bank 919 East Lake St., Minneapolis

Elk River Mission Services19624 Holt St. NW, Elk River

FATHER Project/Minneapolis GED2700 East Lake St., Minneapolis

Hennepin County Minnesota Family Investment Program2209 East Lake St., Minneapolis 4300 West 36-1/2 St., St. Louis Park

Lutheran Social Services/School Integration Fund PartnershipJohn A. Johnson Achievement Plus 740 York Ave., St. Paul

Medical Office Skills TrainingU.S. Bank 919 East Lake St., Minneapolis

Minneapolis Employment and Training Program Adult ServicesNorth Minneapolis Workforce Center 1200 Plymouth Ave. N., Minneapolis

South Minneapolis Workforce Center 777 East Lake St., Minneapolis

Center for Families 3333 4th St. N., Minneapolis

Turning Point 1500 Golden Valley Rd., Minneapolis

Resource Room Management and ServicesNorth St. Paul Workforce Center 2098 11th Ave. E., North St. Paul

Retail Skills TrainingApple Valley Target 15150 Cedar Ave., Apple Valley

Lake Street Target 2500 Lake St., Minneapolis

Midway Target 1400 University Ave., St. Paul

Cash Wise Grocery Store 113 Waite Ave. S., Waite Park

St. Cloud Mission Services 50 S. 2nd Ave., Waite Park

Willmar Mission Services2424 First St. S., Willmar

Working Well Mental Health Clinic*1821 University Ave. W. St. Paul

Note: In addition to the above locations, Goodwill/ Easter Seals is available to those in need of creating stable work lives at City of Minneapolis Workforce Centers, community centers, libraries. etc.

*Adult Rehabilitative Mental Health Service, Social Security Insurance Advocacy, and the Families Achieving Success Today programs also housed at this location.

We work to strengthen communities that support employment. Our partners share our conviction that building resources around work is good common sense. When individuals go to work, families, businesses, and entire communities grow stronger.

PARTICIPANT PROGRAMS & SERVICES

Transitional EmploymentEmployment Development Services

Re-Entry Services

Transitional Work Experience, Ramsey County MFIP

Work Experience

Skills TrainingAutomotive Service Technician

Bank and Finance

Construction

Call Center/Customer Service

Medical Office

Retail

Placement, Retention, and Career AdvancementDislocated Worker—Minneapolis

Employment & Training Program

Dislocated Worker—Ramsey County

Minneapolis Employment & Training Program Adult Services

Ramsey County FastTrac

Renewable Energy Networks Empowering Workers (RENEW)

St. Paul Area: COACTION

Specialized ProgramsCommunity Resource Assistance

FATHER Project

GOALS

Medical Equipment Loan

Minnesota Family Investment Program

ReEntry

Second Chance Mentoring

Supplemental Security Income Advocacy

Work Incentives Connection

Support ServicesEducation

Family Strengthening

Mental Health Clinic

Community Resources

4,291 PARTICIPANTS SERVED

43,379 VOLUNTEER HOURS

13

CURRENT CERTIFICATIONS AND ACCREDITATIONS

Adult Rehabilitative Mental Health Services (ARMHS), approved provider in Hennepin, Ramsey, Scott, Stearns, Sherburne, Benton and Dakota counties

AdvancED Accreditation Commission through the North Central Associated Commission on Accreditation and School Improvement, accredited as a Supplementary Education School

CARF, the Rehabilitation Accreditation Commission, continuous 3-year accreditation since 1977

Minnesota DEED, Workforce Investment Act (WIA) Certified Training provider

Minnesota Department of Health, certified as an Essential Community provider

Minnesota Department of Human Services (DHS), licensed as a Rule 29 Multidisciplinary Mental Health Clinic (the G/ESM Working Well Mental Health Clinic)

Minnesota Office of Higher Education, licensed as a Private Career School

($ in 000s)

Purchase of Goods $57,603

Fees, Grants, & Contracts for Programs

7,577

Charitable Contributions 2,550

Other 1,414

TOTAL $69,144

FISCAL 2012 FINANCIALS (Year ending September 30, 2012)*

($ in 000s)

Collecting, Processing, & Selling Goods

$43,805

Providing Service Delivery 14,107

Management & General 4,587

Fundraising 784

Resources for Future Investment in the Community

5,861

TOTAL $69,144

Purchase of Goods 83.3%

Fees, Grants, & Contracts

for Programs 11.0%

Charitable Contributions

3.7%

How we invested these resources:

Other 2.0%

How our community invested in Goodwill/Easter Seals Minnesota:

*Complete audited financial statements and the organization’s Form 990 can be obtained by visiting our website at www.goodwilleasterseals.org

Programs & Services 86.0%

Management & General

11.9%

Fundraising 2.0%

14 GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT

WE work to make your contributions of money and time effective.

BOARD OF DIRECTORS

SUSAN ABDERHOLDEN, MPH Executive Director, National Alliance on Mental Illness-Minnesota

LISA ADELMANN, MBA, CPA Vice Chair, President, LMA Consulting Services

JOSEPH BARSKY III, MBA Past Chair, Program Director, Carlson School of Management, University of Minnesota (ret.)

JOHN BERGSTROM, MBA Board Chair, Partner, RiverPoint Investments, Inc.

DEBBIE GALKA, MBA Vice President, Enterprise Risk Management, Ameriprise

JEROME HAMILTON, CPIM, CQE Vice President, LEAN Six Sigma and CSCO Acquisition Integration, 3M

THOMAS HEANEY, MA Treasurer, Managing Director, Trio Executive Search

JERRY HOFFMAN Secretary, Vice President, Saint Paul Fire & Marine Insurance Company (ret.)

MICHAEL HOWE Financial Advisor, Ameriprise

NEEL C. JOHNSON Executive Vice President & Regional Managing Director– Twin Cities Wealth Management, Wells Fargo

BRIAN LASSITER President, Performance Excellence Network

SHAWN LEWIS Program Coordinator, Workforce Solutions, Minneapolis Urban League

MARY C. MAURICE, MBA Partnership Manager, Twin Cities Public Television, Minnesota Productions

FREDERICK MENZ, PHD Professor Emeritus, Rehabilitation and Counseling, University of Wisconsin-Stout

GUY C. MINGO CEO, Marsden Holding, LLC

JACQUELINE M. SCHUH, JD Senior Associate, Gray Plant Mooty

ED SURKO, MBA Vice President, Deposit and Payment Solutions, U.S. Bank Minneapolis

MARY JO HEGGE-SWANSON, DNP, MPH, RN System Senior Director of Population Health Management, Fairview Health Services

RICHARD TEPE, MBA Lead Financial Analyst, Capital Finance, Target Corporation

SANDRA TOWEY, CPA, CMA, CFM General Manager, RevTrak, Inc.

MICHAEL WIRTH-DAVIS, DPA President and CEO, Goodwill/Easter Seals Minnesota

GOODWILL/EASTER SEALS MINNESOTA 2012 ANNUAL REPORT 15

Goodwill/Easter Seals is grateful to all those who have made financial contributions, volunteered their time, or donated goods to our stores. Together, we helped more than 15,000 Minnesotans move toward independence and self-sufficiency in 2012.

Financial donor Dana Rasmussen was inspired to link healthy money

habits to her values. She learned about tithing at church and became

determined to share 10 percent of her income. When her employer,

Thomson Reuters, hosted a United Way giving drive, the Minneapolis

resident designated her gift for Goodwill/Easter Seals Minnesota.

“I like the idea of helping people succeed in the workplace,” Dana says.

“It starts a virtuous circle that includes endless positive outcomes for

people, including self-esteem, self-confidence and a can-do attitude.

Goodwill’s self-directed programs serve the most vulnerable populations

with dignity and respect.” Dana even bought her wedding dress at our

Second Debut store after attending the Goodwill Bridal Showcase!

DANA Financial Donor

Your continued support and generosity helps people get to work.

MAKE A CONTRIBUTION TODAY!

GO ONLINE: GOODWILLEASTERSEALS.ORG

BY MAIL:553 FAIRVIEW AVE. N. ST. PAUL, MN 55104

AT THE STORES:DROP OFF SEALED ENVELOPE

Thank you. 4,004 FINANCIAL DONORS

MAIN OFFICE 553 Fairview Ave. N., St. Paul, MN 55104 651-379-5800 TEL 651-379-5803 FAX www.goodwilleasterseals.org

Goodwill/Easter Seals Minnesota is a member of Goodwill Industries International and an affiliate of Easter Seals, two organizations with long histories of assisting individuals with disabilities and barriers to education, employment and independence.

Since 1902, Goodwill Industries International has enhanced the dignity and quality of life of individuals, families and communities by eliminating barriers to opportunity and helping people in need reach their fullest potential through the power of work.

Easter Seals has been helping individuals with disabilities and special needs, and their families, live better lives for nearly 90 years. From physical rehabilitation to job training, Easter Seals offers a variety of services to help people address life’s challenges and achieve personal goals.

The mission of Goodwill/Easter Seals Minnesota is to assist people with barriers to education, employment and independence in achieving their goals.

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