1 Troubleshooting the Windows Computer Basic Troubleshooting Skills For Windows-Based Computers...

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Troubleshooting the Troubleshooting the Windows ComputerWindows Computer

Basic TroubleshootingBasic Troubleshooting

SkillsSkills

For Windows-BasedFor Windows-Based

ComputersComputers

Basic TroubleshootingBasic Troubleshooting

SkillsSkills

For Windows-BasedFor Windows-Based

ComputersComputers

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ObjectivesObjectivesObjectivesObjectives

• Identify hardware and operating system problems

• Repair basic hardware and software problems

• List basic maintenance procedures

• Describe basic troubleshooting techniques

• Identify hardware and operating system problems

• Repair basic hardware and software problems

• List basic maintenance procedures

• Describe basic troubleshooting techniques

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To find out why something

To find out why something

doesn’t work and

doesn’t work and

to fix the problem.

to fix the problem. To isolate the source

To isolate the source

of a problem and fix

of a problem and fix

it.it.

To extinguish

To extinguish

technological

technological

pyrotechnics

pyrotechnics

Troubleshooting Troubleshooting ProcessesProcesses

and Techniquesand Techniques

TroubleshootingTroubleshootingThe DefinitionThe Definition

TroubleshootingTroubleshootingThe DefinitionThe Definition

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BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDD

RAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

ClockClockClockClock

Expansion SlotsExpansion Slots

The Startup ProcessThe Startup ProcessThe Startup ProcessThe Startup Process

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BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

ClockClockClockClock

Expansion SlotsExpansion Slots PortsPorts

The POSTThe POSTThe POSTThe POST

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BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

Expansion SlotsExpansion Slots PortsPorts

The POSTThe POSTThe POSTThe POST

ClockClockClockClock

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BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

PortsPorts

ClockClockClockClock

Dis

pla

y A

dap

ter

Dis

pla

y A

dap

ter

Di s

pla

y A

dap

ter

Dis

pla

y A

dap

ter

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The POSTThe POST

BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

PortsPorts

ClockClockClockClock

Dis

pla

y A

dap

ter

Dis

pla

y A

dap

ter

Di s

pla

y A

dap

ter

Dis

pla

y A

dap

ter

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The POSTThe POST

BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

PortsPorts

ClockClockClockClock

Dis

pla

y A

dap

ter

Dis

pla

y A

dap

ter

Di s

pla

y A

dap

ter

Dis

pla

y A

dap

ter

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The POSTThe POST

BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

PortsPorts

ClockClockClockClock

Dis

pla

y A

dap

ter

Dis

pla

y A

dap

ter

Di s

pla

y A

dap

ter

Dis

pla

y A

dap

ter

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The POSTThe POST

BIOSBIOSBIOSBIOS

CMOSCMOSCMOSCMOS

PowerSupplyPowerSupply

HDDHDDHDDHDD

FDDFDDFDDFDDRAMRAMRAMRAM

CPUCPUCPUCPUBatteryBatteryBatteryBattery

PortsPorts

ClockClockClockClock

Dis

pla

y A

dap

ter

Dis

pla

y A

dap

ter

Di s

pla

y A

dap

ter

Dis

pla

y A

dap

ter

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The Boot DiskFinding an Operating System

The Boot DiskFinding an Operating System

Drive A:Drive A: Drive C:Drive C:io.sysio.sysmsdos.sysmsdos.sys

io.sysio.sysmsdos.sysmsdos.sys????

RAMRAM

BootBoot

RecordRecord

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The Bootup ProcessThe Bootup Processio.sys

sysinit

msdos.sys

config.sys

command.com

autoexec.bat

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The Win 95/98 Bootup Process

The Win 95/98 Bootup Process

vmm32

kernel386.exe

gdi.exe

user.exe

resourcesfonts

win.ini

windowsshell

desktop

network

startup

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What to DoWhat to DoWhen...When...

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ProblemProblem#1#1

NothingNothing

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ProblemProblem#1#1

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ListenListen

CheckCheckCableCable

CheckCheckOutletOutlet

CheckCheckSurgeSurge

ProtectorProtector

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ProblemProblem#2#2

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MonitorMonitorOn?On?

PowerPowerSourceSource

SwitchSwitchMonitorsMonitors

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ProblemProblem#3#3

No MemNo MemTestTest

Mem TestMem TestHangsHangs

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ProblemProblem#3#3

•Bad Memory ModuleBad Memory Module

•Loose Memory ModuleLoose Memory Module

•Incompatible MemoryIncompatible Memory Module Module

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ProblemProblem#4#4

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ProblemProblem#4#4

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Spinningup?

Cables?

Activating?

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Asj;

faskjfals

akdfjk

fak

aasfj;a

alfaksf

ksf;al

Asj;

faskjfals

akdfjk

fak

aasfj;a

alfaksf

laghd

InformationGathered CMOS

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ProblemProblem#5#5

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Remove FD RestartComputer

CheckCMOS

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The Incomplete Boot!The Incomplete Boot!

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Restart the ComputerRestart the Computer

Start in Safe ModeStart in Safe Mode

Step by Step StartStep by Step Start

Create a bootlog fileCreate a bootlog file

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Dealing WithProblems After Startup

Dealing WithProblems After Startup

PrintersPrinters FreezesFreezes GPFGPF

NetworkNetworkOut ofOut of

MemoryMemoryVirusesViruses

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Dealing WithProblems After Startup

Dealing WithProblems After Startup

PasswordsPasswordsInternetInternetAccessAccess

ErrorErrorMessagesMessages

InternetInternetWallpaperWallpaper

LostLostFilesFiles

ScreenScreenSaverSaver

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Dealing WithProblems After Startup

Dealing WithProblems After Startup

DiagnosticDiagnosticUtilitiesUtilities

DeviceDeviceManagerManager

Win98Win98DiagnosticDiagnostic

ToolsTools

PreventativePreventativeMaintenanceMaintenance

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Troubleshooting PrinterProblems

Troubleshooting PrinterProblems

PowerPowerSourceSource

PrinterPrinterCableCable

InkInkCartridgeCartridge

PrinterPrinterTest PageTest Page

PropertiesPropertiesTest PageTest Page

PrinterPrinterOnlineOnline

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Troubleshooting PrinterProblems

Troubleshooting PrinterProblems

MoveMovePrinter TestPrinter Test

DifferentDifferentPrinter TestPrinter Test

Print JobPrint JobSpoolingSpooling

Basic AppBasic AppPrint TestPrint Test

Your AppYour AppPrint TestPrint Test

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Lockups, Crashesand Freezes

Lockups, Crashesand Freezes

What to Do When You Can’t Do Anything

What to Do When You Can’t Do Anything

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Ctrl - AltCtrl - AltDelDel

ShutShutDownDownEnd TaskEnd Task RestartRestart

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GPF’s and Other MaladiesGPF’s and Other Maladies

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GPFGPF

IllegalIllegalOperationsOperations InvalidInvalid

PagePageFaultFault

CrashCrashabendabend

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Memory LeaksMemory Leaks

A bug in a program that prevents A bug in a program that prevents it from freeing up memory that it it from freeing up memory that it no longer needs. As a result, the no longer needs. As a result, the program grabs more and more program grabs more and more memory until it finally crashes memory until it finally crashes

because there is no more because there is no more memory left.memory left.

A bug in a program that prevents A bug in a program that prevents it from freeing up memory that it it from freeing up memory that it no longer needs. As a result, the no longer needs. As a result, the program grabs more and more program grabs more and more memory until it finally crashes memory until it finally crashes

because there is no more because there is no more memory left.memory left.

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Network ProblemsNetwork Problems

LogonLogonLinkLinkLightLightOtherOther

UsersUsersNetworkNetworkCableCableNetworkNetwork

DeviceDeviceNetworkNetworkSettingsSettingsNetworkNetwork

ManagerManager

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VirusesViruses

SoftwareSoftwareprogramprogram

used to infectused to infecta computera computer

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Password AnnoyancesPassword Annoyances

• Passwords are case sensitive

• Passwords can expire

• Don’t forget it

• Don’t make it obvious

• Can be different for network and local computer

• Passwords are case sensitive

• Passwords can expire

• Don’t forget it

• Don’t make it obvious

• Can be different for network and local computer

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Internet TroublesInternet Troubles

Internet Options Control Panel

Internet Options Control Panel

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Internet OptionsInternet OptionsControl PanelControl Panel

Internet SettingsChecks

Internet SettingsChecks

General TabGeneral Tab

Connection TabConnection Tab

Program TabProgram Tab

NetworkNetworkControl PanelControl Panel

IPIPSubnetSubnet

WINSWINS

DNSDNS

GatewayGateway

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Error MessagesTheir Cause and Cures

Error MessagesTheir Cause and Cures

• Do you want to save changes?

• The device is not ready!

• Item shortcut refers to has been moved or changed

• Disk is full

• Replace existing file?

• Specified path is invalid

• Do you want to save changes?

• The device is not ready!

• Item shortcut refers to has been moved or changed

• Disk is full

• Replace existing file?

• Specified path is invalid

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Lost FilesLost Files

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Eliminate Screen SaversEliminate Screen Savers

Click on…– ‘Start / Find / Files or Folders’

Search for…*.scr

Delete all .scr filesScreensaver “none” will be left

Click on…– ‘Start / Find / Files or Folders’

Search for…*.scr

Delete all .scr filesScreensaver “none” will be left

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Internet WallpaperInternet Wallpaper

Search for... “Internet Explorer Wallpaper.bmp” “Netscape Wallpaper.bmp”

Right Mouse Click on File Go to “Properties” Change Attribute to “Read Only”

Search for... “Internet Explorer Wallpaper.bmp” “Netscape Wallpaper.bmp”

Right Mouse Click on File Go to “Properties” Change Attribute to “Read Only”

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Third Party DiagnosticPrograms

Third Party DiagnosticPrograms

NortonNortonUtilitiesUtilities

QA PlusQA Plus

Check ItCheck ItProPro

ExpertExpertCheckCheck

Nuts-N-BoltsNuts-N-Bolts

FirstAid 98FirstAid 98

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Device ManagerDevice Manager

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Win 98 Diagnostic ToolsWin 98 Diagnostic Tools

System Monitor

System Information

Resource Meter

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Computer MaintenanceProcedures

Computer MaintenanceProcedures

DefragmenterDefragmenter

Scan DiskScan Disk

System File CheckerSystem File Checker

BackupBackup