View
216
Download
0
Category
Tags:
Preview:
Citation preview
1
Online Hold for USF
2
Online Hold Functionality
• Travelers or Delegates (travel arrangers) can put airline reservations on hold with Orbitz for Business (OFB)
– OFB clearly displays the exact time limit for the hold expiration
– Hotel and car reservations cannot be placed on a “hold” status and are confirmed at the time of booking
• Airlines that are ticketless or restrict holding of reservations and do not allow Online Hold;
– Air Tran/Southwest
– Frontier
– jetBlue
– Spirit
– Virgin America
3
Online Book/Ticket Choices
• During the booking path, the USF online user will see two ‘Ticketing Options’ for most carriers, except the Ticketless carriers listed on the previous slide
– Book/Ticket now
– Hold/Auto Cancel – noting exact date/time when the ticket will Auto Cancel
• A credit card is required for either transaction
4
My Trips: ‘Held Trips’ Access ‘My Trips’ ‘Held Trips’ when ready to ticket or cancel
•Hold option and expiration indicated•View Full Trip Details
•Ability to ‘ticket now’
•‘Held trips’ section
5
Held Booking – Ticket Now
• Ticket Now - ability to request ticketing prior to hold limit expiration
• Real time, website interaction with user on:
– Pricing errors
– Fare rule changes
– Fare increases/decreases
– Schedule changes
• Positive acknowledgement
These views are from test environment
6
OFB Home page
• Upcoming trips found on the OFB Home Page, clearly identifies ‘On hold’ trips
• Ability to authorize ticketing and “Ticket Now” from the Home Page.
7
OFB – Traveler Locator – Delegates only
• Air trip icon changes to ‘On hold’ to indicate ticketing required
• Find trips easily:– Search held trips only– Exclude held trips
Recommended