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1© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Managing Cisco Unified Communications
Reducing costs and improving resilience
Mahal Mohan
Director, Cisco Systems
VoiceCon
March 2006
2© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Managing Cisco Unified Communications
• With the benefits of Cisco’s broad range of IP communications products and services, effective management become key…
Cisco Unified CallManager
Cisco Unified CallManager Express
Cisco Unity
Cisco Unity Express
Cisco Unified Contact Center
Cisco Unified Contact Center Express
Cisco Unified MeetingPlace
Cisco Unified IP Phones
Infrastructure (gateways, gatekeepers, routers, switches)
3© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Managing Cisco Unified Communications
Managing the broad spectrum of Cisco Unified Communications products
and features requires a new generation of management
and support solutions
Operations Manager
Service Monitor
IPC ‘Intelligence’
IP FabricVV
RoutersSwitchesGateways/GatekeepersTrunking
Cisco Unified CallManagerCisco Unified MeetingPlaceCisco Unity
Cisco Unified Contact CenterCisco Unified Contact Center Express
Cisco Unified CallManager ExpressCisco Unified Meeting PlaceCisco Unity Express
IPC Applications
4© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager and Unified Service Monitor
Operations ManagerSoftware on Win 2003
• Real-time view of IPC solution
• Alerting and diagnostics
• Phone inventory reporting OperationsManager
Managerof
Managers
ServiceMonitor
ServiceMonitor
Service MonitorSoftware + Cisco 1040 Sensors
• Real-time voice quality alerting
• MOS scores and details
• Archival of historical call quality
Software
Software
Cisco 1040 Sensors
5© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Service Monitor
• Real-time monitoring of voice quality for actual calls
• R-factor MOS for every 60 second interval
• Built-in system-level availability and redundancy
• Easily installs and configures itself just like a Cisco IP phone
• Uses switch SPAN port
Two-component Solution that Monitors, Evaluates and Reports Voice Quality for Actual Calls
• Real-time alerting with details
• Analysis and archival-based on MOS thresholds
• Integrates with OM or Manager of Managers
6© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Service Monitor
• FCC Class B certified for desktop or wiring closet deployment
• PoE (IEEE 802.3af)
• Uses ITU G.107 R-factor to calculate MOS score for active calls
Service Monitor
Cisco 1040
Cisco 1040 SensorMonitors call’sRTP streams
Cisco 1040 sendsMOS scores
for active calls
Service Monitorstores and evaluates MOS values
and sends SNMP traps whenthreshold is crossed
Operations Managerpresents alert information
and diagnostic options
Can send SNMP traps toManager of Managers
7© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager
• Actionable, service level View of IP Communications implementationEnterprise-wide logical and physical view of IPC components
Correlation of device and IPC application fault status to endpoint and service availability
Service Impact Reports
8© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager
• Real-time alerting on IPC components and IP infrastructure
• Real-time service quality (voice quality) alerts and details
• Phone and device inventory reports (SCCP and SIP): phone status, phone tracking
• Context-based launching of other CiscoWorks tools
• Support for Cisco Unified CallManager (5.0/4.2/4.x/3.x), Cisco Unity, Cisco Unity Connection, Cisco Unified CallManager Express, Cisco Unity Express, Cisco Unified MeetingPlace Express
Cisco Unified Contact Center, Cisco Unified Contact Center Express, GW, Routers, Switches, Cisco Unified IP Phones and Applications (CCC, CER, PA,…)
9© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager
VV
WAN
PSTN
VV
End - End testing (signaling + data path)
Node - Node testing (IP SLA)
• Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (SCCP and SIP)
End to End Call (Signaling and RTP)
Phone Registration
Dial-tone
Message Waiting Indicator
Conference
Emergency Call
Replicate voice traffic (IP SLA/SAA based)
Quality/Latency/Jitter/packet loss
RTP traffic streams
Gateway registration
10© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager for MSP Environments
• Flexible deployment options
1 Cisco Unified Operations Manager = Many customers/clusters OR
1 Cisco Unified Operations Manager = 1 Customer (w/ many clusters)
Support for cold-standby deployment model
• Administrator can create custom ‘views’ to correspond to different customer networks
• Users can be assigned to these views *
• Can enable the customer to get a ‘limited view’ of their own deployment
* Will need integration with Cisco Secure Access Control Server
11© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager UI for MSP/Customers
12© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager UI for MSP/Customers
13© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Operations Manager — Packaging and Pricing
• Flexible licensing options
Start small, grow with IPC deployment
Licensed based on number of phones monitored
Licensed in increments of 1K / 5K phones, in-line upgrade
• OM and SM can be bought as bundle or standalone
CiscoWorks IPC Mgmt Bundle : $24K list
CiscoWorks IPC Enterprise Mgmt Bundle : $55K list
• Sample list prices
Operations Manager—1K phones : $15K
Operations Manager—2K phones : $25K
……
Operations Manager—30K phones : $150K
14© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
IPC SM Service Quality Alerts on IPC Operations Manager
15© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Service Quality Alerts on Cisco Unified Operations Manager
16© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Service Quality Alerts on Cisco Unified Operations Manager
17© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Cisco Unified Service Monitor — Packaging and Pricing
• Flexible ordering options
6 Pack IPCSM bundle : $18K list(IPCSM, 6 Cisco 1040 sensors)
2 Pack Cisco 1040 sensors : $4K list
IPCSM software : $9K list
• OM and IPC SM can be bought as bundle or standalone products
CiscoWorks IPC Mid Mgmt Bundle : $24K list
CiscoWorks IPC Enterprise Mgmt Bundle : $55K list
18© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
• Cisco Unified Communications Management – Mid Market Bundle
• Cisco Unified Operations Manager + 6 pack Service Monitor bundle
Campus
Cisco Unified CallManager ClusterCisco Unity
IP WAN
PSTN
Operations Manager+ Service Monitor
Branch Office1
SRSTCisco 1040
Cisco 1040
Ordering Options
Small and Medium Enterprise Deployments
19© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Large Enterprise Deployments
• Cisco Unified Communications Management – Enterprise Market Bundle
• Cisco Unified Operations Manager (with appropriately sized license)
+ 6 pack Service Monitor bundle
Campus
IP WAN
PSTN
Branch Office2
SRST
Branch Office1
Cisco Unified CallManager Express, Cisco Unity Express Cisco 1040
Cisco 1040
Cisco 1040
Service Monitor
Operations Manager
Cisco Unified CallManager ClusterCisco Unity
20© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005
Customer Feedback
“I can find out the status of any phone in the company in about a minute simply by entering its extension.”
“Previously, identifying the nature of a voice quality problem often took a full day. With Cisco Unified Operations Manager and Cisco Unified Service Monitor I can often identify and resolve the problem in just half an hour.”
Mike DeDecker
Warner Pacific Insurance
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