1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Managing Cisco Unified Communications Reducing costs and improving resilience

1© 2005 Cisco Systems, Inc. All rights reserved.Session Number11911_11_2005

Managing Cisco Unified Communications

Reducing costs and improving resilience

Mahal Mohan

Director, Cisco Systems

VoiceCon

March 2006



• With the benefits of Cisco’s broad range of IP communications products and services, effective management become key…

Cisco Unified CallManager

Cisco Unified CallManager Express

Cisco Unity

Cisco Unity Express

Cisco Unified Contact Center

Cisco Unified Contact Center Express

Cisco Unified MeetingPlace

Cisco Unified IP Phones

Infrastructure (gateways, gatekeepers, routers, switches)



Managing the broad spectrum of Cisco Unified Communications products

and features requires a new generation of management

and support solutions

Operations Manager

Service Monitor

IPC ‘Intelligence’

IP FabricVV

RoutersSwitchesGateways/GatekeepersTrunking

Cisco Unified CallManagerCisco Unified MeetingPlaceCisco Unity

Cisco Unified Contact CenterCisco Unified Contact Center Express

Cisco Unified CallManager ExpressCisco Unified Meeting PlaceCisco Unity Express

IPC Applications


Cisco Unified Operations Manager and Unified Service Monitor

Operations ManagerSoftware on Win 2003

• Real-time view of IPC solution

• Alerting and diagnostics

• Phone inventory reporting OperationsManager

Managerof

Managers

ServiceMonitor

ServiceMonitor

Service MonitorSoftware + Cisco 1040 Sensors

• Real-time voice quality alerting

• MOS scores and details

• Archival of historical call quality

Software

Software

Cisco 1040 Sensors


Cisco Unified Service Monitor

• Real-time monitoring of voice quality for actual calls

• R-factor MOS for every 60 second interval

• Built-in system-level availability and redundancy

• Easily installs and configures itself just like a Cisco IP phone

• Uses switch SPAN port

Two-component Solution that Monitors, Evaluates and Reports Voice Quality for Actual Calls

• Real-time alerting with details

• Analysis and archival-based on MOS thresholds

• Integrates with OM or Manager of Managers


Cisco Unified Service Monitor

• FCC Class B certified for desktop or wiring closet deployment

• PoE (IEEE 802.3af)

• Uses ITU G.107 R-factor to calculate MOS score for active calls

Service Monitor

Cisco 1040

Cisco 1040 SensorMonitors call’sRTP streams

Cisco 1040 sendsMOS scores

for active calls

Service Monitorstores and evaluates MOS values

and sends SNMP traps whenthreshold is crossed

Operations Managerpresents alert information

and diagnostic options

Can send SNMP traps toManager of Managers


Cisco Unified Operations Manager

• Actionable, service level View of IP Communications implementationEnterprise-wide logical and physical view of IPC components

Correlation of device and IPC application fault status to endpoint and service availability

Service Impact Reports



• Real-time alerting on IPC components and IP infrastructure

• Real-time service quality (voice quality) alerts and details

• Phone and device inventory reports (SCCP and SIP): phone status, phone tracking

• Context-based launching of other CiscoWorks tools

• Support for Cisco Unified CallManager (5.0/4.2/4.x/3.x), Cisco Unity, Cisco Unity Connection, Cisco Unified CallManager Express, Cisco Unity Express, Cisco Unified MeetingPlace Express

Cisco Unified Contact Center, Cisco Unified Contact Center Express, GW, Routers, Switches, Cisco Unified IP Phones and Applications (CCC, CER, PA,…)



VV

WAN

PSTN

VV

End - End testing (signaling + data path)

Node - Node testing (IP SLA)

• Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (SCCP and SIP)

End to End Call (Signaling and RTP)

Phone Registration

Dial-tone

Message Waiting Indicator

Conference

Emergency Call

Replicate voice traffic (IP SLA/SAA based)

Quality/Latency/Jitter/packet loss

RTP traffic streams

Gateway registration


Cisco Unified Operations Manager for MSP Environments

• Flexible deployment options

1 Cisco Unified Operations Manager = Many customers/clusters OR

1 Cisco Unified Operations Manager = 1 Customer (w/ many clusters)

Support for cold-standby deployment model

• Administrator can create custom ‘views’ to correspond to different customer networks

• Users can be assigned to these views *

• Can enable the customer to get a ‘limited view’ of their own deployment

* Will need integration with Cisco Secure Access Control Server


Cisco Unified Operations Manager UI for MSP/Customers


Cisco Unified Operations Manager UI for MSP/Customers


Cisco Unified Operations Manager — Packaging and Pricing

• Flexible licensing options

Start small, grow with IPC deployment

Licensed based on number of phones monitored

Licensed in increments of 1K / 5K phones, in-line upgrade

• OM and SM can be bought as bundle or standalone

CiscoWorks IPC Mgmt Bundle : $24K list

CiscoWorks IPC Enterprise Mgmt Bundle : $55K list

• Sample list prices

Operations Manager—1K phones : $15K


……



IPC SM Service Quality Alerts on IPC Operations Manager


Service Quality Alerts on Cisco Unified Operations Manager


Service Quality Alerts on Cisco Unified Operations Manager


Cisco Unified Service Monitor — Packaging and Pricing

• Flexible ordering options

6 Pack IPCSM bundle : $18K list(IPCSM, 6 Cisco 1040 sensors)

2 Pack Cisco 1040 sensors : $4K list

IPCSM software : $9K list

• OM and IPC SM can be bought as bundle or standalone products

CiscoWorks IPC Mid Mgmt Bundle : $24K list

CiscoWorks IPC Enterprise Mgmt Bundle : $55K list


• Cisco Unified Communications Management – Mid Market Bundle

• Cisco Unified Operations Manager + 6 pack Service Monitor bundle

Campus

Cisco Unified CallManager ClusterCisco Unity

IP WAN

PSTN

Operations Manager+ Service Monitor

Branch Office1

SRSTCisco 1040

Cisco 1040

Ordering Options

Small and Medium Enterprise Deployments


Large Enterprise Deployments

• Cisco Unified Communications Management – Enterprise Market Bundle

• Cisco Unified Operations Manager (with appropriately sized license)

+ 6 pack Service Monitor bundle

Campus

IP WAN

PSTN

Branch Office2

SRST

Branch Office1

Cisco Unified CallManager Express, Cisco Unity Express Cisco 1040

Cisco 1040

Cisco 1040

Service Monitor

Operations Manager

Cisco Unified CallManager ClusterCisco Unity


Customer Feedback

“I can find out the status of any phone in the company in about a minute simply by entering its extension.”

“Previously, identifying the nature of a voice quality problem often took a full day. With Cisco Unified Operations Manager and Cisco Unified Service Monitor I can often identify and resolve the problem in just half an hour.”

Mike DeDecker

Warner Pacific Insurance


Q and A


Documents

1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number 11911_11_2005 Managing Cisco Unified Communications Reducing costs and improving resilience