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7/27/2019 004 Contingency Planning_English Version
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JICA Project for Contingency
Exercises in Indonesia
BALIHAI RESORT & SPA
2 MARCH 2007 CONTINGENCY PLANNING
CONTINGENCY
PLANNING
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CONTINGENCY PLANNING
ALSO KNOWN AS
CRISIS MANAGEMENT PLANNING
OR
EMERGENCY PLANNING
CONTINGENCY PLANNING
ANNEX 17 STANDARD 5.1.4
Each contracting State shall ensure that
cont ingency plans are developed and
resources made available to safeguard
civil aviation against acts of unlawful
interference. The contingency plans
shall be tested on a regular basis.
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A CONTINGENCY is a possible but not very
likely future event or condition, it is
An Eventuali ty
A CRISIS is an unstable period, especiallyone of extra trouble or danger, it is
The Abnormal The Unexpected
MAJOR OBJECTIVE OF THE PLAN
The protection of life and property
The resumption of normal operations
SECONDARY OBJECTIVE
Investigation accident or crime
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BASIC PRINCIPLE OF THE PLAN
9 To rescue people from harm
9 To prevent the exposure of people to
danger
9 Must be simple but effective
9 Must be known to all those involved in
the implementation
IMPLEMENTATION OF THE PLAN
The initial response to a crisis will be:-
Disbelief !! Confusion !! Uncertainty !!
The next stage requires:-
9 Communication
9 Confirmation
9 Assessment
9 Action
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VARIOUS PHASES TO THE PLAN
FIRST PHASE Early warning
SECOND PHASE Preparation
THIRD PHASE Implementation
FOURTH PHASE Operational
FIFTH PHASE Recovery
SIXTH PHASE Investigation
SEVENTH PHASE - Evaluation
DEVELOPMENT OF CONTINGENCY PLANS
They should, at the very least deal with:-
Screening of passengers, baggage, cargo,
mail and stores
Unlawful seizure or sabotage of aircraft and
installations and threats of such acts
Armed attack wi th in airport boundaries
Armed attack from external points
Investigation of suspected explosive devices
and the disposal of such i tems.
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AIMS OF THE PLAN
To achieve their purpose the plans should:
Be set out in an easily understood manual
Define the responsibi lities and actions/roles of
the various personnel/agencies
Ensure the orderly and efficient transition f rom
normal to emergency operations
Designate the command authority and clear
chains of command
AIMS OF THE PLAN (cont.)
To achieve their purpose the plans should:
Delegate an airport emergency authority
Assign the emergency responsib il it ies
Author ise key personnel for actions in the plan
Co-ordinate all efforts to cope with the incident
Continue safe operations of aircraft or return to
operations as soon as possible
Provide additional security personnel and other
staff resources
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AIMS OF THE PLAN (cont.)
Designate specific duties of the following
agencies:-
Government authorities
Author ity responsible for pol ice
functions
Ai rport administration
Ai r traffic services
AIMS OF THE PLAN (cont.)
Designate specific duties of the following
agencies:-
Ai rcraft operator
Military
Medical services/hospitals
Rescue and fire fighting services
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EMERGENCY OPERATIONS CENTRE (EOC)
ESSENTIAL REQUIREMENTS:-
Well operated and equipped
Focal point for control and co-ordination
Clearly defined operating procedures
Designation of personnel
Layout and installations at the airport
Availabil ity of supporting services
EMERGENCY OPERATIONS CENTRE (EOC)
ESSENTIAL REQUIREMENTS:-
Facilities for evacuating personnel
Diversion of aircraft as required
Availabili ty of accommodation
Floodlighting
Communications
Availabili ty of access points
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Media Centre
Press Liaison
Point
Victim next of kin
info/centre
VEHICLE AND EQUIPMENT HOLDING POINT
Fire Police Military Airport Authority Ambulance
Fire Brigade
ICP
Police
ICPGment
Authority
Military
ICP
Ambulance
ICP
Property
Collection
Point SITE
Inner Cordon Mortuary
Collection
Point
Temporary
MortuaryMortuary
Evacuation
AssemblyPoint Survivor
Ident
Centre
CasualtyReceiving
Station
Ambulance
Loading
Point
DesignatedHospital(s)
Support
Hospital(s)
Outer Cordon
CRISIS SITE MANAGEMENT
Police F/d
Command
Medical Evaluation
& Initial Treatment
Teams
Crew
Assembly &
Debrief Point
Customs
Immigration
Quarantine
Postal Athity
Airline/Airport
ICP
Trauma
Counselors
Fed. Gment
decision making.Liaison with
State Gments
Foreign Gments.
International
Authorities
(ICAO)
CORE RESPONSE GROUP
INCIDENT ACCESS AND CONTROL
Controlled areas should be established:-
9 An inner cordon surrounding the
actual incident
9 Forward control point access toinner cordon
The purpose of the inner cordon is to isolate the
incident and prevent access by the public or press and
to contain any breakout by the perpetrators. Access to
the inner cordon is only permitted with the agreement of
the forward control point commander
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CONTROL CRITERIA
Any form of crisis requires a
Crisis Team Leader with a
support team operating out of a
Crisis Management Centre.
A command structure must be
agreed and accepted during thepreparation of The Plan and not
left for negotiation during an
actual incident.
COMMUNICATIONS
4 Links will be required between the
forward control point and personnel
deployed within the inner cordon and
also the EOC.
4 It must be remembered that radio
transmissions maybe overheard by
the perpetrators, the press and others
4 The early establishment of secure
landlines is highly desirable
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DESIGNATED AIRCRAFT PARKING
POINTSOne or more selected points wil l take into
account:-
The availabili ty of covered approaches
The need for quick and easy access
The possible danger to other aircraft,
people and hazards such as fuel tanks
The isolation from press/public
The possible continuance of normal air
traffic
PRESS AND PUBLIC
Media interest at a major incident wil l be
considerable and it is important that:-
4 Press are dealt with fairly but f irmly
4 They do not publish information that
might prejudice action
4 Information is controlled regarding the
situation
4 Camera teams are prevented from
infiltrating the incident area
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HOSTAGE NEGOTIATION
The plan will take into account:-
o The need for hostage negotiation
o The possibility of armed intervention
o Provision of negotiation personnel
o Provision of other resources:-
Interpreters
Accommodation
Communication
ADDITIONAL EXPERTISE
Resources may be required in the following
areas to support EOC operations:-
4 In-flight explosive device search procedures
4 In-flight handling and securing of suspect
explosive articles
4 Policing authority response to an occurrence
4 Hostage negotiation
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ADDITIONAL EXPERTISE
Resources may be required in the following
areas to support EOC operations:-
4 Psychiatry/psychology
4 Communications
4 Air traffic services
4 Airport operations and layout
4 Special parking location for aircraft
ADDITIONAL EXPERTISE
Resources may be required in the following
areas to support EOC operations:-
4 Experts and documents available from
adjacent locations
4 Flight operations
4 Other support services (e.g. linguist or
religious specialist)
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DESIGNATED COMMAND
AUTHORITY
For incidents involving airports
and airlines there will be a
Designated Command Author ity
within the National and/or Airport
Contingency Plans
An Airline Emergency Operations
Centre would offer a supportive
role to the Command Authori ty
AIRLINE EMERGENCY OPERATIONS
CENTRE (EOC)
Comprised of two cells
INNER CELL Senior personnel from airline
security, safety and f light operations
OUTER CELL Senior personnel from
airline management, technical/cabin crew,
engineering management, legal, finance,
public/media relations, employee relations,
insurance and linguists
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AIRLINE EMERGENCY
OPERATIONS CENTRE (EOC)
Preferred option is an EOC dedicated
solely for the management of crises.
If a location cannot be dedicated it
must be capable of being quickly
converted in times of crises.
Access must be strictly controlled.
EOC DESIGN
In a securi ty controlled area
Accommodation for all agencies
Communications equipment
Sleeping/Rest areas
Toilet/Washrooms facilities
Meal Preparation/Dining Area
Briefing Room should be an
annex of the control centre
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OTHER INCIDENTS
Air line Contingency Plan in relat ion to
non airports/aircraft incidents
1. Explosive attacks airl ine
staff/property
2. Kidnapping of airline staff
3. Extortion
4. Bomb threats
5. Demonstrat ions
6. Natural disasters
OTHER INCIDENTS
7. War
8. Civil disorder
9. Consequences of major crime
Such incidents might occur at off-airport
locations. The implementation of contingency
plans will depend upon company policy and the
laws of the State where the incident occurs.
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TESTING THE CRISISMANAGEMENT PLAN
Two major requirements:
1.Testing responses of the teams
2.Testing the procedural elements of
the plan
TESTING EXERCISES
9 Table top exercises with written
scenarios
9 Hypothetical exercises
9 Restricted exercises
9 Real-time exercises should be
undertaken annually
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CONCLUSION
Some questions are listed below
which can be used as a basis for
a comprehensive check-list
Is there a Cont ingency Plan?
Where is it located?
What are your responsibilities?
Do you have to contact anybody?
Who are they?
Is the telephone list up to date?
CONCLUSION
Further questions
Has the plan been tested recently?
Has there been a de-briefing session?
Is there a reviewing committee?
Who manages the crisis management
centre?
What equipment is needed?
Are there sufficient telephone points?
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CONCLUSIONFurther questions
Has an emergency number been
designated?
How many calls can It take?
Should additional lines be installed?
What are the arrangements for
refreshments?
Will trauma counselling be required?
CONCLUSION
Further questions
Who will liaise with the media?
How much information do you give
and how often?
Where would you hold a press
conference?
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CONTINGENCY PLANS MUST BE PRACTISEDAND EXERCISED ON A REGULAR BASIS, TO
IDENTIFY WEAKNESSES AND TO MAKE
MODIFICATIONS THAT ARE NECESSARY TO
BRING AN ACTUAL EMERGENCY SITUATION TOA SAFE CONCLUSION.
REMEMBER!!!REMEMBER!!!
Questions?
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