Rule #1 – Speed of Change Rule #2 – We’re All in this Together Rule #3 – Don’t Patronize...

WELC

OM

E

Working with Business

Christopher TerzichChair, Regional Consortium Coordinating

Council

Rule #1 – Speed of Change Rule #2 – We’re All in this

Together Rule #3 – Don’t Patronize Me Connecting the Private

Sector SMART Teams

TodayO

bje

cti

ves

Marine Corps – Military Police 25 Years Wells Fargo

Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence

Enterprise Incident Management National Infrastructure Advisory

Council National Security Task Force Learned from the best…

LinkedInA

bou

t M

e

Marine Corps – Military Police 25 Years Wells Fargo

Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence

Enterprise Incident Management National Infrastructure Advisory

Council National Security Task Force Learned from the best…

Christopher TerzichA

bou

t M

e

5

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal Changes

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnologyClimate

US Population

1964: 191 Million

Today: 311 Million

120 Million Since 1964

Added Full US Population in 1936

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnologyClimate

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnologyClimate

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnologyClimate

Already Doubled and May Triple in My Lifetime

200% of 1964

300% of 1964

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnology

Rule #1 – Speed of Change Rule #2 – We’re All in this

Together Rule #3 – Don’t Patronize Me Connecting the Private

Sector SMART Teams

TechnologyR

ule

# 1

Rule #1 – Speed of Change Rule #2 – We’re All in this

Together Rule #3 – Don’t Patronize Me Connecting the Private

Sector SMART Teams

TechnologyR

ule

# 1

Rule #1 – Speed of Change Rule #2 – We’re All in this

Together Rule #3 – Don’t Patronize Me Connecting the Private

Sector SMART Teams

TechnologyR

ule

# 1

Rule #1 – Speed of Change Rule #2 – We’re All in this

Together Rule #3 – Don’t Patronize Me Connecting the Private

Sector SMART Teams

TechnologyR

ule

# 1

Team

Bu

ild

ing

Exerc

ises

Describe team building exercises• 204 Million Emails Sent• 100,000 Tweets• 277,000 Facebook

Logins• 6 Million Facebook Views• 2 Million Google

Searches• 30 Hours of Video

Uploaded to YouTube

Ru

le #

1 -

Ch

an

ge

Rule # 1

Speed of Change is Increasing, Get Used to It

Societal ChangesTechnologyClimate

Describe individual and team areas for growth

• Nine of the 10 warmest years since 2000• Last 12 months warmest ever recorded• Great Lakes peak ice has seen a 71% drop since

1973• 95% of land-based glaciers are losing mass• Arctic losing 10% of sea ice every decade• Sea levels are rising• Flooding and extreme storms increasing frequency

and intensity • US: Winters are shorter, lakes melt earlier, plants

are moving north

2011

• High Risk day 2011

Torn

ad

o R

isk

Tornado Risk

Tornado RiskA

pri

l 14-1

5,

2012

2012

• March 2• March 19• April 14

2011

• High Risk day 2011

April 13

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

28

28

29

29

IF FACEBOOK WAS A COUNTRY…

IT WOULD BE THE WORLD’S 3RD LARGEST… AHEAD OF THE US

Ru

le #

2 -

In

Th

is

Tog

eth

er

Six Degrees

6 – Connected to All3 – Level of Influence

Ru

le #

2 -

In

Th

is

Tog

eth

er

Six Degrees

6 – Connected to All3 – Level of Influence

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

Ru

le #

2 -

In

Th

is

Tog

eth

er

Rule # 2

We’re All in This Together

Ru

le #

3 –

Don

’t

Patr

on

ize

Rule # 3

Don’t Patronize Me

Ru

le #

3 –

Don

’t

Patr

on

ize

Ru

le #

3 –

Don

’t

Patr

on

ize

Don’t Patronize Me Unconfirmed threat to the D.C. Metro system

Someone traveled to Turkey last July to obtain a U.S. visa to come to the States to blow up an unspecified Metro station

Metro said commuters should always be vigilant and report any suspicious activity

Ru

le #

3 –

Don

’t

Patr

on

ize

Rule # 3

an amorphous being used to

frighten people into behaving

44

44

Ru

le #

3 –

Don

’t

Patr

on

ize

Rule # 3

• Not well understood• Large events are Black Swans• Threats can develop very

quickly• Threat evolves and is complex• Alert fatigue

Ru

le #

3 –

Don

’t

Patr

on

ize

How to Communicate

• Treat me as a partner (85% CIKR)

• Tell me what you know when you know it

• Don’t be afraid to say “I don’t know”

• Show concern• Show competence and

expertise

Pri

vate

Secto

r

Putting it Together: Connecting to the Private Sector

Chair - Regional Consortium Coordinating Council

US Chamber – National Security Task Force Financial Services Sector Coordinating Council Regional Partnership Council

Chris Terzich

P2CAT: How it works

P2CAT: How it works

P2CAT: How it works

Wh

at’

s N

ext?

What’s Next?

Community Volunteers

Other Models

• Create pilot teams• Train members• Conduct exercise

Com

mu

nit

y

Volu

nte

ers

New Volunteer Community

• Focus is connected community

• Based on successful models• Virtual Operations Support Team

(VOST)• Community Emergency Response• SkyWarn

SOCIAL MEDIA ACTIVE RESPONSE TEAM

SMART

Wh

at’

s N

ext?

Socia

l M

ed

ia A

cti

ve R

esp

on

se

Team

SMART Team

• Identified before emergency• Members of community• Experts

• Trained• Emergency Response• Social Media

• Respond during crisis• Connected to official response

Socia

l M

ed

ia A

cti

ve R

esp

on

se

Team

SMART Team

• Represent Citizen Perspective• Follow Media and Online

Communities• Identify

• Community Experience• Information and Resources• Emerging Threats• Inaccurate Information

Socia

l M

ed

ia A

cti

ve R

esp

on

se

Team

SMART Team

• Engage• Trusted Volunteers• Experts• Community

• Connect• Communities• Experts• Official Response

Socia

l M

ed

ia A

cti

ve R

esp

on

se

Team

SMART Team

• Engage• Trusted Volunteers• Experts• Community

• Connect• Communities• Experts

FutureRightNow.org

THANK YOU

email: Chris.Terzich@gmail.comLinkedIn: Christopher Terzich