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WELC
OM
E
Working with Business
Christopher TerzichChair, Regional Consortium Coordinating
Council
Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TodayO
bje
cti
ves
Marine Corps – Military Police 25 Years Wells Fargo
Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence
Enterprise Incident Management National Infrastructure Advisory
Council National Security Task Force Learned from the best…
LinkedInA
bou
t M
e
Marine Corps – Military Police 25 Years Wells Fargo
Executive Protection, Security, Robbery, Kidnapping response, Workplace Violence
Enterprise Incident Management National Infrastructure Advisory
Council National Security Task Force Learned from the best…
Christopher TerzichA
bou
t M
e
5
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal Changes
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
US Population
1964: 191 Million
Today: 311 Million
120 Million Since 1964
Added Full US Population in 1936
Ru
le #
1 -
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an
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Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
Ru
le #
1 -
Ch
an
ge
Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
Ru
le #
1 -
Ch
an
ge
Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
Already Doubled and May Triple in My Lifetime
200% of 1964
300% of 1964
Ru
le #
1 -
Ch
an
ge
Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnology
Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
Rule #1 – Speed of Change Rule #2 – We’re All in this
Together Rule #3 – Don’t Patronize Me Connecting the Private
Sector SMART Teams
TechnologyR
ule
# 1
Team
Bu
ild
ing
Exerc
ises
Describe team building exercises• 204 Million Emails Sent• 100,000 Tweets• 277,000 Facebook
Logins• 6 Million Facebook Views• 2 Million Google
Searches• 30 Hours of Video
Uploaded to YouTube
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1 -
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an
ge
Rule # 1
Speed of Change is Increasing, Get Used to It
Societal ChangesTechnologyClimate
Describe individual and team areas for growth
• Nine of the 10 warmest years since 2000• Last 12 months warmest ever recorded• Great Lakes peak ice has seen a 71% drop since
1973• 95% of land-based glaciers are losing mass• Arctic losing 10% of sea ice every decade• Sea levels are rising• Flooding and extreme storms increasing frequency
and intensity • US: Winters are shorter, lakes melt earlier, plants
are moving north
2011
• High Risk day 2011
Torn
ad
o R
isk
Tornado Risk
Tornado RiskA
pri
l 14-1
5,
2012
2012
• March 2• March 19• April 14
2011
• High Risk day 2011
April 13
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In
Th
is
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Rule # 2
We’re All in This Together
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IF FACEBOOK WAS A COUNTRY…
IT WOULD BE THE WORLD’S 3RD LARGEST… AHEAD OF THE US
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Six Degrees
6 – Connected to All3 – Level of Influence
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2 -
In
Th
is
Tog
eth
er
Six Degrees
6 – Connected to All3 – Level of Influence
Ru
le #
2 -
In
Th
is
Tog
eth
er
Rule # 2
We’re All in This Together
Ru
le #
2 -
In
Th
is
Tog
eth
er
Rule # 2
We’re All in This Together
Ru
le #
2 -
In
Th
is
Tog
eth
er
Rule # 2
We’re All in This Together
Ru
le #
2 -
In
Th
is
Tog
eth
er
Rule # 2
We’re All in This Together
Ru
le #
2 -
In
Th
is
Tog
eth
er
Rule # 2
We’re All in This Together
Ru
le #
3 –
Don
’t
Patr
on
ize
Rule # 3
Don’t Patronize Me
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3 –
Don
’t
Patr
on
ize
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3 –
Don
’t
Patr
on
ize
Don’t Patronize Me Unconfirmed threat to the D.C. Metro system
Someone traveled to Turkey last July to obtain a U.S. visa to come to the States to blow up an unspecified Metro station
Metro said commuters should always be vigilant and report any suspicious activity
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3 –
Don
’t
Patr
on
ize
Rule # 3
an amorphous being used to
frighten people into behaving
44
44
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3 –
Don
’t
Patr
on
ize
Rule # 3
• Not well understood• Large events are Black Swans• Threats can develop very
quickly• Threat evolves and is complex• Alert fatigue
Ru
le #
3 –
Don
’t
Patr
on
ize
How to Communicate
• Treat me as a partner (85% CIKR)
• Tell me what you know when you know it
• Don’t be afraid to say “I don’t know”
• Show concern• Show competence and
expertise
Pri
vate
Secto
r
Putting it Together: Connecting to the Private Sector
Chair - Regional Consortium Coordinating Council
US Chamber – National Security Task Force Financial Services Sector Coordinating Council Regional Partnership Council
Chris Terzich
P2CAT: How it works
P2CAT: How it works
P2CAT: How it works
Wh
at’
s N
ext?
What’s Next?
Community Volunteers
Other Models
• Create pilot teams• Train members• Conduct exercise
Com
mu
nit
y
Volu
nte
ers
New Volunteer Community
• Focus is connected community
• Based on successful models• Virtual Operations Support Team
(VOST)• Community Emergency Response• SkyWarn
SOCIAL MEDIA ACTIVE RESPONSE TEAM
SMART
Wh
at’
s N
ext?
Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Identified before emergency• Members of community• Experts
• Trained• Emergency Response• Social Media
• Respond during crisis• Connected to official response
Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Represent Citizen Perspective• Follow Media and Online
Communities• Identify
• Community Experience• Information and Resources• Emerging Threats• Inaccurate Information
Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Engage• Trusted Volunteers• Experts• Community
• Connect• Communities• Experts• Official Response
Socia
l M
ed
ia A
cti
ve R
esp
on
se
Team
SMART Team
• Engage• Trusted Volunteers• Experts• Community
• Connect• Communities• Experts
FutureRightNow.org
