Skylink App - Presentation

Who we are

We provide our customers with a product and service that allows them to

reclaim the lost or stolen valuables in our lives.

Skylink does this by using UAV’s or Unmanned Aerial Vehicles,

GPS technology, and high resolution image & video capture.

User overview

The Skylink target audience are men and women ranging in age from 18 to

49 years old. They have either graduated or have had some college

education and have an income ranging from less than 10K to 79K annually.

These are people who are interested in using technology in order to find

their valuable items that have become lost or stolen.

UX class field trip to Startup Junkie

User Research:Qualitative and quantitative methods

User research

Our primary research methods included in-person survey and interviews.

The survey was posted and shared across the teams collective social media

channels and email contact lists.

Our interviews were with potential users of the SkyLink app. These users

were individuals in the community, police departments, small business

owners and large enterprise businesses.

Online survey questions

Research analysis:Uncovering the “big picture”

Research analysis

The analysis of research completed with potential Skylink app users

provides valuable insights about how we can make a better app for our

different users.

The following 3 pages are data visualizations that illustrate the information

gathered from the research analysis.

User personas:Examples used for UX development

User personas

The next three pages provide Skylink user personas. These personas have

been developed based on the user research completed. These personas

should be used better understand what is important to the different Skylink

app users and how to add value to their customer experience.

Milestones presentation: User flows

Lists and screens:User action lists and required app screens

User & action lists

The following user action lists provide insights into the experience a user

might have when using the app. This is achieved by listing the app screens

and the actions taken by the user to complete a specific goal.

User action lists

App screen lists

The following lists are provided to show the app screens that a specific user

would potentially encounter while using the Skylink app.

Not all screens would be seen by every user. For instance, new and current

users would not have access to the same app screens that an administrator

or customer support user would be able to access.

App screen chart

Milestones presentation: Wireframes

User flows:The path users take while using the app

User stories

The following 5 pages are Skylink user flow examples. They represent just a

few paths that a Skylink app user would take in order to accomplish specific

tasks. These tasks are based on the user needs lists.

User flow: Product purchase

User flow: Product registration

User flow: Item – product link

User flow: Manual drone deployment

User flow: Assisted drone deployment

Sketch & digital wire frames:The visual roadmap to sequential app screens

Wireframe: On launch

Wireframe: Log-in

Wireframe: Homepage

Wireframe: Products

Wireframe: Product description

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Wireframe: Item library

Wireframe: Track item

Wireframe: Track item

Wireframe: Item link notification

Wireframe: Notification confirmation

UX class field trip to fly the drone