WD-40 for your DevOps ToolChain, xMatters [FutureStack16]

Confidential and Proprietary

WD-40 for your DevOpsAbbas Haider AliCTO, xMatters

WD-40 FOR YOUR DEVOPSTOOLCHAIN

Confidential and Proprietary

Abbas Haider AliCTO, xMatters

About me

• 15 years in tech• Computer Engineering from Univ of

Toronto• Startup renaissance man• Office nickname generator

(ask Samwise, Beardly, Zoidberg, Goldy, J-thang, Gar-Bear, T-Cup)

4Confidential and Proprietary

About xMatters

FOUNDED IN

2000 TENS of THOUSANDS

OF ENTERPRISE TEAMS

2014/2015 TOP WORK PLACES

96% RETENTION RATE

GARTNER MQ

LEADERHEADQUARTERS IN

USAOFFICES IN EMEA, APJ,

CANADA

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JAN 2016

#1 10 BEST MEDIUM WORKPLACES IN TECH

We used to talk about Software eating the world

Confidential and Proprietary

Mobile is eating software, AI is eating mobile

Confidential and Proprietary

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IT organizations have been taking steps to evolve

… by adopting new tools and processes

Develop

Build

DeployMonitor

Service Management

Collaboration

Confidential and Proprietary

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Barriers still exist that prevent agility

… due to lack of integration and automation

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Confidential and Proprietary

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Add disconnected communication to the equation

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Executive

Engineer

Developer

IT Ops

Did my unit tests fail?

When am I on-call next?

Too much info!

Are we having an outage?

When will I get my next status update?

This was not an issue on my box?

What is your monitor telling you?

What’s the dial-in number?

Did you see my email?

Open a ticket?

Confidential and Proprietary

… and automation can become compromised

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Enterprise organizations can suffer the consequences

By 2018 at least

of organizations currently using DevOps principles will not be delivering the benefits stated in the original business cases at the start of the DevOps initiative.50%

Automation stalls requiring manual steps

Redundant tasks

and processes

Too many single points of control

Can’t scale across the enterprise

Confidential and Proprietary

Gartner, Avoid DevOps Disappointment by Setting Expectations and Taking a Product Approach, 06 October 2015 G00280974

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So many tools, like shopping in a cereal aisle

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What if you could automate communication across your entire organization adding speed and agility to your

critical processes?

Confidential and Proprietary

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ANALYTICS

PERFORMANCE

MANAGEMENT

MONITORING

OPS CENTER

CHATAPPLICATION

S

SERVICEMANAGEMEN

T

MANAGER OF

MANAGERS

AUTOMATION

xMatters drives intelligent communication between tools

ENGINEER

LOB OWNER

EXECUTIVE

ENGINEER

USERS

SECURITY

NETWORK

VM’s

SERVERS

CLOUD/HYBRID

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In reality, those Toolchains are rusty

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In reality, thoseToolchains are rusty

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How many links & threads are in your tool chain?

Connected TOOLCHAIN should enable IT agility and

faster service delivery

TOOLCHAINS must automate hand-offs and address gaps between solutions

Confidential and Proprietary

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You need a well-oiled toolchain

Confidential and Proprietary 18

Confidential and Proprietary 1905/03/2023

Some use cases

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Gaming Company - Improving response time & sending message to the right Devops team members

Confidential and Proprietary

Service Management

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The Kellogg Company - Infrastructure & Service Management coupling

Confidential and Proprietary

Monitor

Service Management

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Car Dealer Software Company - Consolidate Notifications Across System Monitoring Tools

Confidential and Proprietary

Monitor

Service Management

Collaboration

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Getty Images – Foundation for Modern Ops

Confidential and Proprietary

Monitor

Service Management

Collaboration

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Satellite Provider - Allows DevOps teams to integrate their systems and interact with monitoring and take action

Event Management

ChatOps

Monitoring and Alerting

Current Integrations Planned Integrations

DevOps/Agile Support

Online meetings

VoIP Conferencing

Customer Support

CI/CD Pipeline

Confidential and Proprietary 2705/03/2023

Intelligent communication Process and data in context with action

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Enhance your toolchain links with xMatters intelligent communicationPROCESS FLOW DATA FLOW

AUTOMATED ENGAGEMENT

RESPONSE DRIVEN ACTIONS

AUTOMATED ENGAGEMENT

RESPONSE DRIVEN ACTIONS

Confidential and Proprietary

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Keep your business running at full speed

Reduce MTTR

Reduce engagement time

Reduce service desk call volumes

Improve alert acknowledgement

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70% 95% 75% 100%

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Building a toolchain template

Confidential and Proprietary

Develop

Build

DeployMonitor

Service Management

Collaboration

Confidential and Proprietary

Abbas Haider AliCTO, xMatters

THANK YOUWD-40 for Your Devops Toolchain

Confidential and Proprietary

Win $5000 Cash!!

Wear your xMatters t-shirt on

Thursday, Nov. 17 and come by the

xMatters booth # G1 during expo hall

at 12:30 PM for the raffle drawing and

your chance to win $5,000.

You must be present to win and you

MUST be wearing your t-shirt.