1

xMatters Product Roadmap & Feature Presentation

Doug Peete, VP of Product Management, xMatters

xMatters (alarmpoint) client training forum October 5 – 6, 2010, Manhattan

2 AGENDA

Where we are: an overview of 4.1

On demand: demonstration of xMatters on demand and how it points to the future software release

Combinations: a quick look at the latest relevance engines combining with products

Rise of relevance engines: an overview of how the product is expanding across new devices, technologies and industries

3 SOFTWARE

4.1 Software

4 PRETTY!

5 4.1 NOW YOU HAVE PERFORMANCE VISIBILITY

Why were there 6 escalations to management?

What took so long? Click here to drill into the user details to get more

perspective

6 4.1 NOW YOU HAVE PERFORMANCE VISIBILITY

Average time to respond is poor compared to peers

Mary is a very “negative” person – maybe there needs to be two

primary on calls at that time

7 4.1 DEFINE YOUR PROCESS (WHEN ESC HAPPEN)?

You can define if any given recipient represents an

escalation as well as the type of escalation

8 4.1 DEFINE YOUR PROCESS (RESPONSE QUALITY)

You define for each response if it is helpful or not

9 MESSAGE PANEL IMPROVEMENTS

9

Order your custom panels so they aren’t so “custom” looking

Advanced device filter to more specifically target devices

Turn off phone passwords to allow easy access to messages

and allow outbound only

10 SCENARIO IMPROVEMENTS

AlarmPoint Systems, Inc. Proprietary & Confidential

10

Advanced device filter to more specifically target devices

Turn off phone passwords to allow easy access to messages

11 LDAP

Multiple servers in ordered list

Test capabilities

12 LDAP USER CONFIGURATION

Specify All servers in the ordered list, or a

specific one

13 HOLIDAY SCHEDULING

Non-holiday week

Holiday week – Labor Day!!!

Daytime shift completely removed

Evening shortened to start at midnight (configurable)

Weekends shortened to end at midnight

(configurable)

14 XMATTERS ON DEMAND

xMatters on demand (xMod)

15 SCENARIO FILE ATTACHMENTS

16 RECIPIENT LOOKUP

Type ahead makes finding users, groups,

etc. easy

17 CREATE GROUP AND ADD TO GROUP

So I kicked off a scenario, and I didn’t get enough responders…

now what?

You need to notify these folks…

And these folks

18 BYPASS PHONE INTRO AND SWITCH COMPANY NAME

Speed up messages and/or provide your

own branding

19 VOICEMAIL HANDLING

Control interaction with voicemail

systems

20 VIDEO-BASED TRAINING AND A HELP TAB

Information tab with references

and video training

21 FIND ME CONFERENCING

Scenarios can create on demand, or transfer to,

conference bridges

22 SIMPLE GROUPS – CALL TREES

Simple call trees created with two (yes, 2) clicks

23 INTEGRATIONS

Combinations

24 SERVICENOW DEMO

25 NNMI XMAA

26 REMEDY

27 INTEGRATIONS

Roadmap

28 INTEGRATIONS

Roadmap

29

Software

On Demand

This document contains forward–looking statements based on current expectations, forecasts and assumptions of the Company that involve risks and uncertainties. Forward looking statements are subject to risks and uncertainties associated with the Company's business that could cause actual results to vary materially from those stated or implied by such forward-looking statements.

May APOD BCM

June xMOD BCM

Spring RE Builder BCM RE v2

May AP 4.1

June CA Spectrum

Early Fall TSRM 7.1

Winter Win2k8 Support

ROADMAP

Aug xM 4.1

Early Fall Conf Call Xfer

Summer ServiceNow

Winter AD Data Sync

2010 2011

Fall BTF Data sync

Fall Long SMS Simple SMS

Summer xM 4.5

30