Presentatie wicked problems

Use visual and facilitatedtechniquesfor solving

wicked problems

Wicked problems

"...for which each attempt to create a solution changes the understanding of the problem"

Horst W.J. Rittel and Melvin M. Webber, professors of design and urban planning at the University of California at Berkeley, 1973, Policy Sciences magazine (CogNexus Institute, http://cognexus.org/id42.htm)

• Wicked problems always occur in the context of human systems, reflecting the diversity of perspectives, paradigms, and views of reality of the individuals involved.

• Wicked issues are different because traditional processes can't resolve them

Wickedest problems by 1500 top executives*

1. Balancing long-term goals with short-term demands2. Predicting the returns on innovative concepts3. Innovating at the increasing speed of change – organizational

agility4. Winning the war by world-class talent5. Combining profitability with social responsibility6. Protecting margins in a commoditizing industry7. Multiplying success by collaborating across silos8. Finding unclaimed yet profitable market space9. Addressing the challenge of eco-sustainability10. Aligning strategy with customer experience

* Standford University

Visual and facilitated techniques

MONIAC (Monetary National Income Analogue Computer)

Role Play

Storytelling

Lorenz Equation haken

Design Thinking

LEGO®SERIOUS PLAY®

LEGO®SERIOUS

PLAY®is a facilitated

meeting,

communication

and problem-solving

technique for groups

LEGO®SERIOUS

PLAY® :more insights

more concrete ideas

fewer misunderstandings

… more fun

• LEGO SERIOUS PLAY, the LEGO bricks serve as a common language that anyone can use, regardless of their education, position or culture. This ensures that everybody’s knowledge and insights are surfaced.

• The starting focus in LEGO SERIOUS PLAY is on each individual and not the group. This means that the structure of the process requires every one to be actively involved in the decision process, which increases the probability that all parties will honor the decisions and agreements after the meeting.

• LEGO SERIOUS PLAY produces more concrete ideas and results, because everyone has time to build her or his answers and input before conversation and knowledge sharing begin.

• LEGO SERIOUS PLAY ensures faster and better communication and understanding because it uses 3D visualization, metaphors and stories. This also leads to fewer misunderstandings.

• Meetings facilitated by LEGO SERIOUS PLAY stay on topic because the focus is on the bricks – not on the person. This also allows the discussion to become very intense without creating personal conflicts.

Maka De LameillieureGSM +32 0498 91 94 99Maka@flandersinshape.be

@MakaDLM