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Source: RedSeer report- “ On-demand Cab Services Market-Consumer Scan Q1 2016”
Ola has made significant progress in terms of customer experience; it caught up with Uber
on all major satisfaction metrics in Q1 2016
Availability of Taxi
Scheme/Discounts
App Crashes/Errors
Driver Courtesy
Car Quality
Jan – Mar 2016 Pan-India Consumer Survey Data
Customer Rating->
Ola vs Uber: Customer experience comparisonOLAUBE
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• Ola has caught up
with Uber in terms
of customer
satisfaction on all
major metrics
• As the online cabs
industry matures,
this is another
indicator that the
customer
experience for
standard cab
services is moving
towards
standardization
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