Source: RedSeer report- “ On-demand Cab Services Market-Consumer Scan Q1 2016”

Ola has made significant progress in terms of customer experience; it caught up with Uber

on all major satisfaction metrics in Q1 2016

Availability of Taxi

Scheme/Discounts

App Crashes/Errors

Driver Courtesy

Car Quality

Jan – Mar 2016 Pan-India Consumer Survey Data

Customer Rating->

Ola vs Uber: Customer experience comparisonOLAUBE

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• Ola has caught up

with Uber in terms

of customer

satisfaction on all

major metrics

• As the online cabs

industry matures,

this is another

indicator that the

customer

experience for

standard cab

services is moving

towards

standardization

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