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10 Rules of Customer Feedback that should be applied in any company. Customer feedback should be a mast for any type of business: - restaurant - bar - fashion store - supermarket - gym - coffee shop
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10 Rules of
Customer Feedback
© Point Shout
www.pointshout.com
When was the last time you asked for your
clients’ opinion?
© Point Shout
www.pointshout.com Rule #1
Make them feel Important
© Point Shout
www.pointshout.com
Gather customer feedback at
every opportunity
Rule #2
© Point Shout
www.pointshout.com
Encourage customers to talk
about you
Rule #3
© Point Shout
www.pointshout.com Rule #4
Don’t spend large amount of
money doing it
© Point Shout
www.pointshout.com Rule #5
Make it easy for customers to
provide feedback
© Point Shout
www.pointshout.com Rule #6
Give customers an incentive
to talk
© Point Shout
www.pointshout.com Rule #7
Don’t just solicit feedback, put
them in the drivers seat
© Point Shout
www.pointshout.com Rule #8
Remember to thank your
customers for their feedback
© Point Shout
www.pointshout.com Rule #9
Share customer feedback
throughout the organization
© Point Shout
www.pointshout.com Rule #10
Use feedback to make
changes quickly
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