Will resume rtf

William Dean BensonDallas Tx 75227(469) 906-6096 Wbenson1@mail.com

Career SummaryFor prior positions I have created tools for call documentation. I've established my skills in smart phone and service desk roles for various companies. I've shown myself to be a valuable team member in numerous roles and positions.

Skills and QualificationsSupported Windows XP - 7 and Mac OSX operating systems

Hardware Support

Application Support

Networking Support

Troubleshooting LAN, DUN, WIFI, and WAN connections

Installation and Configuration of network assets including

printers

network drives

routers

servers

client laptops and PC's

Mobile Device Support

Windows Mobile

Blackberry

Palm

Created in house training materials and technical guides

Installation and configuration of email servers, web servers, DNS servers

Proven Customer Service and Conflict resolution skills

Experienced in Linux Adminstration (fedora, Ubuntu)

Experienced in HTML and Java scripting

Experienced in AS400 Data Entry

Experienced configuring Cisco Routers

Experienced web page design

EducationITT Technical Institute Arlington TXGraduation April 2015 (projected date)Associate of Applied Science - Computer Network SystesmsHighest HonorsNational Technical Honor Society

Technical Experience

Arrow Electronics (Contractor 4/14 to 6/14, Perm employee 6/14 to present)Perform set up and testing of IT equipment and components with software programs.

Perform set up and data wipe; perform audit verification of data wipe.

Perform minor troubleshooting on units missing hardware using established test equipment and procedures.

Prepare and assemble products as well as identify non-conforming issues.

Analyze symptoms displayed by unit to determine pass or fail status.

Perform minor mechanical or electronic adjustment to equipment being tested.

Disassemble and remove subassemblies.

Maintain a safe work environment by following established safety procedures including wearing required PPE (Personal Protective Equipment)

Maintain required quality and production levels.

Maintain administrative related duties in a timely manner (i.e. reports, timely punches at time clock, ect.).

Independent Contractor 03/09 to 07/14Used wide knowledge of networking to troubleshoot networking & system issues.

Supported operating systems including all Microsoft Windows & Mac OS up to 10.4.

Supported DSL and Cable internet connections

Network installations and configuration

Install and support PC hardware and software

Spyware and virus removal.

Configured network drives and printers

Sprint (Advanced Tech Support) 10/08 to 03/09Educated end users

Supported smart phone users

Supported Phone as Modem and manual DUN connections

Provided support for Billing and Pricing Plans.

Provided support for Smartphone and wireless card connectivity issues

Expedia/Hotels.com (Help Accounts) 11/2006 to 7/2008Data Entry and change process in AS400

Familiar with Merchant Point software

Resolved customer (internal & external) issues in an accurate and timely manner.

Identified policy, procedural & tool issues which hindered CSRs

Reviewed and processed pending credits.

Investigated and processed charges and credits past 30 days.

Communicate with other departments to ensure quality service

Data research and analysis

Worked with the suppliers to resolve challenges.

Researched, analyzed and resolved (internal and external) customer issues