training facilitation tips

Financial System UpgradeTrain-the Trainer

Training Tips and Tricks

Train-the-Trainer Tips and Tricks

Please put cell phones on vibrate or turn off No food or drink in classroom Bathrooms on to the right of the back door Website address for handouts:

– http://www.sao.georgia.gov PeopleSoft Upgrade

– Presentations◘ TTT tips and tricks

Housekeeping

Introductions

Tom BeslicChange Management Lead - Accenture

Train-the-Trainer Tips and TricksAgenda

Basic adult learning principles and styles Class preparation Presentation techniques Role as a facilitator Setting expectations Activities in the classroom Common classroom problems References

Train-the-Trainer Tips and TricksObjectives

After completing this session you should be able to:– Define basic adult learning styles– List the steps for preparing for a class– Describe successful presentation techniques– Define the instructor’s role as a facilitator– List benefits and ways to introduce activities

into the classroom

Preparations for Go LiveBasic adult learning principles and stylesBasic adult learning principles and styles

Train-the-Trainer Tips and TricksLearning Behavior

Instructor’s responsibility– Defines the objective of the course– Determines course content– Determines sequence of topics– Sets time frames and all other course details– Gathers input for development of course

content

Train-the-Trainer Tips and TricksAdult Learning

Characteristics of the learner– Self-directed– Knows why something needs to be learned– Contributes life experiences to learning

process– Problem-centered approach– Focused on real-life situations

Characteristics of the instructor– Develops applications

Enhances the learner’s productivity

– Develops exercises Mimic real-life situations

– Facilitates the learning process– Sets the initial mood or climate of the session– Is a flexible resource

The more we discover about how adults learn and apply the theories, the more effective the transfer of knowledge.

Train-the-Trainer Tips and TricksAdult Learning Styles

Some learn by doing Some learn by listening Some learn by watching other perform the

Train-the-Trainer Tips and TricksIdentify Learning Characteristics

Thrive on participation and involvement Like to feel in control of their learning What’s in it for them Relevance of learning to their life experience Appreciate a maximum amount of hands-on learning

opportunities Need the opportunity to apply and try out learning

quickly Need to be involved in evaluating their own progress

toward self-chosen goals

Adult learners must be able to see the practical application of new concepts in order to learn and understand them. Training sessions, which are, mostly, lecture, with little opportunity to apply the concepts, can be frustrating – not to mention boring.

Train-the-Trainer Tips and TricksRetention

10% of what they read 20% of what they hear 30% of what they see 50% of what they both hear and use 70% of what they say 90% of what they say and do

Train-the-Trainer Tips and TricksHow Adults Learn Best

Cooperative learning environment Physically and psychologically comfortable

training environment Task-based or experiential learning situations Learning is active

Train-the-Trainer Tips and TricksThe Challenge

How do we develop and deliver training to such a heterogeneous mix of learning styles and needs?

Train-the-Trainer Tips and TricksTraining Stages

Explain the idea/concept/information Demonstrate the idea/concept/information Work through a procedure together Work through a procedure independently

Train-the-Trainer Tips and TricksTraining Techniques

Mini-lecture/Discussion– Format

Identify and present the target/idea/concept/information

– Use the two minute rule Encourage participants to:

– Raise issues– Identify applications– Ask questions

Elaborate on participant’s responses, and ask follow up questions

Demonstration– Meets the “show me” need of the learner

Let the participants know you are about to start a demonstration

Go slowly, and “talk though” each step you make as you use the system. Don’t forget helpful hints long the way

Encourage questions and comments

Guided exercise– The participant AND you work through a

procedure together Make sure everyone understands what you are

about to do before starting Avoid comments such as:

– “This will be easy”– ‘This is difficult or confusing”

Primary goal is to make the participants self-sufficient

Unguided exercise– Start the exercise off by identifying and

describing the objective– Walk around the room– Keep in mind your primary goal is to assist

then participants in becoming self-sufficient– Review the results of the exercise

After completing this session you should be able to:– Define basic adult learning styles

We also covered:– Retention– Training Stages– Training Techniques

Preparations for Go LiveClass PreparationClass Preparation

Train-the-Trainer Tips and TricksPreparing for a Class

Checklist Preparing as an Instructor Know your audience Know your subject matter

– Increases your credibility as an instructor– Establishes you as an expert– Transfers or communications that knowledge

to others Know your course materials

Train-the-Trainer Tips and TricksPreparing for a Class

Classroom preparation– Before Class – First Day– After Class – Each Day– Before Class – Subsequent Days (if applicable)– After Class – Last Day

Preparations for Go LivePresentation TechniquesPresentation Techniques

Train-the-Trainer Tips and TricksPresenting Yourself

Projecting a positive image– Don’t hind behind tables, workstations, etc.– Smile and mean it– Maintain eye contact with group– Give the group a task to perform right away– Take possession of your space– Create camaraderie with the group

Relate any experiences

Voice– Speak firmly but never in a condescending

tone– Speak facing your audience

Don’t speak to PowerPoint slides

– Practice pronouncing difficult words or phrases

Body language– Keep an open posture– Maintain appropriate eye contact– Avoid distracting mannerisms– Avoid using controlling gesture (pointing, etc.)

Use of space Dress

Train-the-Trainer Tips and TricksInstructor Etiquette

What you say– Learn and use the jargon of your audience– Be tolerant, not picky– Call participants by name when addressing

them– Never put down any participant– Refrain from potentially volatile discussions– Don’t offer an opinion

Train-the-Trainer Tips and TricksInstructor Etiquette

Non-verbal– Do not roll your eyes when asked questions– Do not make any disapproving sounds– Do not walk away when someone is talking to

you Developing relationships

After completing this session you should be able to:– List the steps for preparing for a class– Describe successful presentation techniques

Preparations for Go LiveRole as a FacilitatorRole as a Facilitator

Train-the-Trainer Tips and TricksFacilitator Role

You are responsible for “selling” the system Enthusiasm and excitement Participants may not like how the system

works You are not solely responsible for participants

learning– Participant shares in that responsibility

Setting the agenda and keeping tack of time Maintaining training objectives Listening Protecting the rights of all participants Effectively using various teaching methods and tools Maintaining interest of the group Reviewing the material Handling challenges to your authority

Create a positive learning environment– Creating an atmosphere of mutual respect– Demonstrating understanding and appreciation– Encouraging active involvement

After completing this session you should be able to:– Define the instructor’s role as a facilitator

Preparations for Go LiveSetting ExpectationsSetting Expectations

Train-the-Trainer Tips and TricksStarting a Class

Try and greet participants First half-hour of the session is critical

– How they perceive you– What their role is– What they intend to accomplish in the class

Introduction– Probe for issues– Concerns– Expectations

Train-the-Trainer Tips and TricksStarting a Class

Housekeeping Review course objectives Review agenda Establish class guidelines

– Sticking to the agenda topics– Starting the session on time after breaks– Showing respect to others in the class

Train-the-Trainer Tips and TricksTechniques

Flexibility Encourage participation

– Practice exercises– Q&A– Demonstrations– Games– Role plays

Train-the-Trainer Tips and TricksTechniques

Using Input Mistakes and System Errors– Use this to your advantage

Student’s question gets answered Answer is shared with the entire class

– Everyone benefits

Key points can be re-emphasized to the whole group

Most effective when the mistake made is a common one

Train-the-Trainer Tips and TricksTraining Activities

Introductions– Job function/title– Length at the State– Computer/PeopleSoft experience– Objective/expectations for the course

Getting to know you – if appropriate Role playing

– Very effective technique– Not used very often in software training

Perform a function as it relate to their actual job Games Effective Q & A

After completing this session you should be able to:– List benefits and ways to introduce activities

into the classroom

Preparations for Go LiveCommon Classroom

ProblemsCommon Classroom

Problems

Train-the-Trainer Tips and TricksClassroom Challenges

Varied skill levels Disruptive individuals Non-participants Equipment

Preparations for Go LiveReferencesReferences

Train-the-Trainer Tips and TricksReferences

www.trainingprism.com www.clomedia.com www.trainingmag.com www.WPSmag.com www.astd.org www.microsoft.com

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