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www.emiprotechnologies.com
Role of Customer Support Executive in an IT Company
Developer Perspective
● Documentation
● In constant contact with Customer support team
● Smart Email Communication & Ticketing System
Documentation
● Why we need this ?
● Needs to be 100% accurate.
● Can help to reduce number of customer queries.
In constant contact with Customer support team
● Know your Products, services.
● Stay in constant contact with Customer Support staff.
Smart Email Communication & Ticketing System
Smart Email Communication & Ticketing System
● Automated system using algorithm
● Auto Assign the Ticket to Responsible
● Helps to resolve customer query quickly
Manage customer support while implementing large system
● Be a Good Listener to know your customer better.
● Never give false promises.
● Do not alter your ethics.
● Always be passion and keep helping mind.
● Do not go for unnecessary customization.
● Regular Follow up.
Thank You
www.emiprotechnologies.com
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