www.emiprotechnologies.com

Role of Customer Support Executive in an IT Company

Developer Perspective

● Documentation

● In constant contact with Customer support team

● Smart Email Communication & Ticketing System

Documentation

● Why we need this ?

● Needs to be 100% accurate.

● Can help to reduce number of customer queries.

In constant contact with Customer support team

● Know your Products, services.

● Stay in constant contact with Customer Support staff.

Smart Email Communication & Ticketing System

Smart Email Communication & Ticketing System

● Automated system using algorithm

● Auto Assign the Ticket to Responsible

● Helps to resolve customer query quickly

Manage customer support while implementing large system

● Be a Good Listener to know your customer better.

● Never give false promises.

● Do not alter your ethics.

● Always be passion and keep helping mind.

● Do not go for unnecessary customization.

● Regular Follow up.

Thank You

www.emiprotechnologies.com