MythBusters QA Edition: Are Hard Skills Harder than Soft Skills?

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МЕSnejina LazarovaQA trainerProject Manager at Telerik

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Hard Skills vs. Soft Skills

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myth

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Success in getting, keeping, and advancing in a job depends 85% on “people skills,” or soft skills, and only

15% on technical skills.

Harvard University

The Carnegie Foundation

The Stanford Research Institute

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% of top performers are also high in EI

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% of employers are looking for a “cultural fit” over skills in their next hire

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% of work satisfaction is determined by the relationship a worker has with his/her boss

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HARD SKILLS

• IQ

• Same situation, same rules

• Direct path

SOFT SKILLS

• EI

• Same situation, different rules

• There aren’t any easy step-by-step instructions

Soft Skills

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Tribal

Conventional

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Communication

Skills

Thinking

Listening

Speaking

Nonverbal

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listening

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“Most people do not listen with the intent to understand, they listen with the intent to

reply.”

― Stephen R. Covey

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attention to detail

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problem solving and analytical skills

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Soft Skills

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Tribal

Conventional

skills in dealing with difficult/unexpected situations

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managing upwards

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self-promotion skills

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confidence &

competence25

Books

How to Win Friends and Influence People by Dale Carnegie

The 7 Habits of Highly Effective People by Stephen R. Covey

Emotional Intelligence by Daniel Goleman

Power Listening by Bernard T. Ferrari

Thinking, Fast and Slow by Daniel Kahneman

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THANKS.Snejina Lazarovasnejinalazarova@gmail.com