YOTG Hamburg - Stefanie Kuhnhen - Shaping Healthy Collaboration through KEIs

SHAPING HEALTHY COLLABORATION THROUGH KEIs.Key Emotional Indicators (KEIs) as required key ingredients to accelerate digital transformation.

Hamburg, 8 September 2015

WHAT THE HELL HAS THE DRAGON TO DO WITH IT?

Source: Tarotistats.com

Source: fotolia.com

WE RULE OUT TEAMWORK FROM THE VERY START IN TWO WAYS/1:

Source: Meetingtogether.org

WE RULE OUT TEAMWORK FROM THE VERY START IN TWO WAYS/2:

Source: Dilbert.com

„We can‘t go on together with suspicious minds (with suspicious minds).

And we can‘t build our dreams on suspicious minds.“

(Elvis Presley, „Suspicious Minds“ lyrics)

MY GUT FEELING WAS CONFIRMED ONCE I LOOKED INTO A FEW NUMBERS:

Source: Altimeter Group, Digital Transformation Survey 2014

CULTURE AND COOPERATION CURRENTLY BELONG TO THE TOP 3 TRANSFORMA-TION KILLERS!

CULTURE AND COLLABORATION ARE KEY TO MASTERING FUTURE CHALLENGES*!*ESPECIALLY DIGITAL TRANSFORMATION

HOW DO WE ESTABLISH A PRODUCTIVE COLLABORATION CULTURE?

Sources: drweb.de, wavetank.de, besser20.de, alphanodes.com

LeadershipGoals RolesDocumentation

Processes

Tasks

Res

pons

ibili

ties

Communication

ReliabilityTeam Size

Democracy

Team Spirit Mobile Access

Cen

tral

filin

g ProjectManagement

TO ESTABLISH A PRODUCTIVE COLLABORATION CULTURE

I‘M INTRODUCING THE KEI-PRINCIPLE!

LET‘S BORROW FROM WHAT WE KNOW ABOUT COOPERATIVE LEARNING.

„The research on cooperative learning is one of the greatest success stories in the history of educational research.“

(Slavin, Hurley & Chamberlain: Cooperative Learning and Achievement: Theory and Research, 2003)

FOUR FACTORS FOR COOPERATIVE LEARNING.

COMMUNICATION STRATEGIES

CONFLICTMANAGEMENT

INTERACTION STRATEGIES

COOPERATIVE VALUE

SYSTEM

Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

THE COOPERATIVE VALUE SYSTEM:

APPRECIATION EMPATHY

INTEGRITY

SOLIDARITY

HELPFULNESSRESPONSIBILITY

TOLERANCE

RELIABILITY

Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

THE COOPERATIVE VALUE SYSTEM:

APPRECIATION EMPATHY

INTEGRITY

SOLIDARITY

HELPFULNESSRESPONSIBILITY

TOLERANCE

RELIABILITY

Source: Mandl/Krause 2001, LMU, Learning Competencies for the Knowledge Society

3 CORE CONDITIONS OF A TRANSFORMA-TIONAL CLIENT-THERAPIST RELATIONSHIP:

Source: Photo abercita04.hubpages.com; 6 Core Condition of The Client-Centric Therapy by Carl Rogers (1940/50s)

THEREFORE, I SUGGEST 3 CORE KEIs.

APPRECIATION Non-judgemental Respect

EMPATHY Process of Understanding

INTEGRITY Respectability

KEYEMOTIONALINDICATORS

AND A RELEVANT EXTENDED KEI-SET.

APPRECIATION EMPATHY

INTEGRITY

SOLIDARITY

HELPFULNESS

RESPONSIBILITY

TOLERANCERELIABILITY

AUTHENTICITY

OPENNESS

SINCERITY

VULNERABILITY

A SENSIBLE SET WILL HELP COMPANIES TO ACCELERATE COLLABORATION!

APPRECIATION EMPATHY

INTEGRITY

SOLIDARITY

HELPFULNESS

RESPONSIBILITY

TOLERANCERELIABILITY

AUTHENTICITY

OPENNESS

SINCERITY

VULNERABILITY

LET‘S ADD KEIs TO OUR KPI-SET TO FOSTER A PRODUCTIVE COLLABORATION CULTURE.

KPI-SET

KEI-SET

• long-term strategic items

• short-term tactical items

• 3 core items: Integrity, Empathy, Appreciation

• Up to 9 extended items: Solidarity, Helpfulness, Responsibility, Tolerance, Reliability, Authenticity, Openness, Sincerity, Vulnerability

LET‘S ADD KEIs TO OUR KPI-SET TO FOSTER A FRUITFUL COLLABORATION CULTURE.

KPI-SET

KEI-SET

• long-term strategic items

• short-term tactical items

• 3 core items: Integrity, Empathy, Appreciation

• Up to 9 extended items: Solidarity, Helpfulness, Responsibility, Tolerance, Reliability, Authenticity, Openness, Sincerity, Vulnerability

INTRODUCE, LIVE, CLAIM AND MEASURE KEIs IN EVERYDAY BUSINESS!

(OR AT LEAST FOR EVERY COLLABORATIVE PROJECT AND EVERY SINGLE PROJECT MEMBER.)

AT THE END IT‘S ALL ABOUT KILLING OUR EGOS!

AND ADDING A NEW SET OF WHOLENESS TO OUR BUSINESS PRACTICE.

TO TACKLE THE MORE COMPLEX PROBLEMS WE WILL HAVE TO WORK ON:The Theory of Spiral Dynamics by Don Beck and Chris Cowen claims that under difficult circumstances mankind creates and integrates new conceptual models that can solve all newly developed problems.

Source: Photo architectural-review.com; according to the theory of Spiral Dynamics by Don Beck and Chris Cowen

Current majority of businesses (KPI-focused)

Latest business develop-ments (KEI-focused)

Pioneering businesses(KPI- + KEI-focused)

MANY THANKS!MORE ON KEY EMOTIONAL INDICATORS: WWW.KEI.PARTNERSYOU CAN CONTACT ME ATSTEFANIE.KUHNHEN@GRABARZUNDPARTNER.DE