Workshop-Ottilia Scanlon-Can Adjunct Trainers Drive Engagement, Partnerships and Performance...

The Adjunct Training Crew

Driving Engagement, Partnerships and Performance Improvement

Our Situation

Our Goal

Partnerships

Engagement

Relevance

Performance Improvement

Leaders and tenured learners were engaged?

Training was a “push” instead of a “pull”?

A partnership existed between learners, leaders, and training?

Trainers did not do all of the work…and it worked?

We elevated the skills of the organization?

What if?

IS IT POSSIBLE?

The Adjunct Crew is Born

The Adjunct Training Crew is a quarterly program, whereas Adjuncts allocate less

than two hours per week preparing and co-facilitating a virtual training class with a

Global Learning Trainer.

STOP!How is this different from

engaging a SME or Business Partner to

co-facilitate training?

A developmental stretch assignment for Kelly employees who have the desire to learn more about facilitation and adult learning while keeping their day job.

Kelly Learners get the opportunity to learn from those who are subject matter experts and/ or who are also “in the trenches” doing their same job every day.

Continued coaching and mentoring skill development for Global Learning Trainers, as well as a chance to share their expertise.

Goals of the Adjunct Training Crew :

Global Learning Change in workload

Reduced burnout

Skill elevation

Engaged learner and business partner population

Relevance = increased adoption

Candidate pipeline building

Stretch opportunity

Skill building while maintaining “regular job”

One on one coaching and mentoring

Formal application process

Learning and feedback

Peak behind the curtain

Crew Members

Application Process:

Background information and skills

Select courses of interest

Indicate the value they provide to the topic

Manager approval

Upon Selection:

Group kick-off meeting

WebEx training

Course recording and materials

T3 and Teach-back with Trainer

Chatter group and resources

Feedback:

One on one coaching after each facilitation

Benchmarked Level One feedback at quarter end

Certificate of completion

Adjuncts also complete a

survey on their experiences!

DOES IT WORK?

Measureable Results

28% of training in 2013 was taught by an adjunct member

Increase in enrollment: 43%

Increase in show up rate: 29%

Increased promotion of training from 6% to 52%!

Learner Results

Learner Application

Increased skills by 50%+

Will apply 50%+

50%

60%

70%

80%

90%

100%

GL Adjunct

Net Promoter Score

Series10

10

20

30

40

50

60

70

2012TODAY

Verbatim Comments I really like the fact that we have company leaders teaching 'from the hip' so

to speak.

It was very helpful to hear things that were available right in front of me but I wasn't using.

Love how she actually went into the tool and showed us little tricks that she uses herself! INCREDIBLY informative!

Excellent experience having training provided from someone in the position; makes the training so much more impactful! Thank you!

To learn from an expert, who is living in my world…priceless.

Adjunct Results

Adjunct NPS

Q1 Q2 Q3 Q4 20130

20

40

60

80

100

98.2% ADJUNCTS SAID THE PROGRAM

MET OR

EXCEEDED THEIR

EXPECATIONS

80% OF ADJUNCTS SAID THE PROGRAM

INCREASED THEIR

ENGAGEMENT TO

THEIR JOB AND TO

KELLY SERVICES

HOW CAN I REPLICATE THIS?

Next Steps: Think Big and Fail Fast!1. Define your vision and stick to it

2. Establish the process, tools, and timeline

3. Get leadership, co-worker, and business commitment

4. Promote and advertise early and often

5. Secure and promote early wins

6. Continue to make improvements

Questions? Resources?

Ottilia ScanlonTraining Manager, Kelly Services

www.kellyservices.com

864-327-8778scanlot@kellyservices.com

Connect with me on LinkedIn!