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The Adjunct Training Crew is a program where anyone at Kelly Services is invited to complete an application process to join the Global Learning training team on an adjunct basis for one quarter. If selected, crew members learn the content of a training class, customize speaker notes and co-facilitate a course with a Trainer for three months. In return, they get one-on-one coaching and mentorship to develop their training and facilitation skills. Ottilia Scanlon defines the benefits of an internal adjunct training crew, and how by having one can build relevance, agility and partnerships. Additionally, Scanlon shares the steps on how you can start building your own crew.
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The Adjunct Training Crew
Driving Engagement, Partnerships and Performance Improvement
Our Situation
Our Goal
Partnerships
Engagement
Relevance
Performance Improvement
Leaders and tenured learners were engaged?
Training was a “push” instead of a “pull”?
A partnership existed between learners, leaders, and training?
Trainers did not do all of the work…and it worked?
We elevated the skills of the organization?
What if?
IS IT POSSIBLE?
The Adjunct Crew is Born
The Adjunct Training Crew is a quarterly program, whereas Adjuncts allocate less
than two hours per week preparing and co-facilitating a virtual training class with a
Global Learning Trainer.
STOP!How is this different from
engaging a SME or Business Partner to
co-facilitate training?
A developmental stretch assignment for Kelly employees who have the desire to learn more about facilitation and adult learning while keeping their day job.
Kelly Learners get the opportunity to learn from those who are subject matter experts and/ or who are also “in the trenches” doing their same job every day.
Continued coaching and mentoring skill development for Global Learning Trainers, as well as a chance to share their expertise.
Goals of the Adjunct Training Crew :
Global Learning Change in workload
Reduced burnout
Skill elevation
Engaged learner and business partner population
Relevance = increased adoption
Candidate pipeline building
Stretch opportunity
Skill building while maintaining “regular job”
One on one coaching and mentoring
Formal application process
Learning and feedback
Peak behind the curtain
Crew Members
Application Process:
Background information and skills
Select courses of interest
Indicate the value they provide to the topic
Manager approval
Upon Selection:
Group kick-off meeting
WebEx training
Course recording and materials
T3 and Teach-back with Trainer
Chatter group and resources
Feedback:
One on one coaching after each facilitation
Benchmarked Level One feedback at quarter end
Certificate of completion
Adjuncts also complete a
survey on their experiences!
DOES IT WORK?
Measureable Results
28% of training in 2013 was taught by an adjunct member
Increase in enrollment: 43%
Increase in show up rate: 29%
Increased promotion of training from 6% to 52%!
Learner Results
Learner Application
Increased skills by 50%+
Will apply 50%+
50%
60%
70%
80%
90%
100%
GL Adjunct
Net Promoter Score
Series10
10
20
30
40
50
60
70
2012TODAY
Verbatim Comments I really like the fact that we have company leaders teaching 'from the hip' so
to speak.
It was very helpful to hear things that were available right in front of me but I wasn't using.
Love how she actually went into the tool and showed us little tricks that she uses herself! INCREDIBLY informative!
Excellent experience having training provided from someone in the position; makes the training so much more impactful! Thank you!
To learn from an expert, who is living in my world…priceless.
Adjunct Results
Adjunct NPS
Q1 Q2 Q3 Q4 20130
20
40
60
80
100
98.2% ADJUNCTS SAID THE PROGRAM
MET OR
EXCEEDED THEIR
EXPECATIONS
80% OF ADJUNCTS SAID THE PROGRAM
INCREASED THEIR
ENGAGEMENT TO
THEIR JOB AND TO
KELLY SERVICES
HOW CAN I REPLICATE THIS?
Next Steps: Think Big and Fail Fast!1. Define your vision and stick to it
2. Establish the process, tools, and timeline
3. Get leadership, co-worker, and business commitment
4. Promote and advertise early and often
5. Secure and promote early wins
6. Continue to make improvements
Questions? Resources?
Ottilia ScanlonTraining Manager, Kelly Services
www.kellyservices.com
Connect with me on LinkedIn!
