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How forthcoming and honest are references when you call (if you can even get them on the phone? Reference checking is a critical part of the hiring process, yet it often yields only the most basic of information. Customer service, job knowledge, productivity, communication - all things you need to know about, yet may not get details you need. This slide show gives some insight into how important these competencies can be and how you can get to more meaningful information BEFORE you hire.
Citation preview
Can you answer these questions about your top candidates?
How do your potential employees really perform?
Wonderlic. www.wonderlic.com
How well will they service your customers?
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
66% of customers are willing to spend more money
for excellent customer service
15 Consumers tell
friends about a good experience
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
15 Consumers tell
friends about a good experience
24 and
about a bad one http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
http://about.americanexpress.com/news/docs/2012x/axp_2012gcsb_us.pdf
59% of consumers will try a new brand
for better customer service
How much work do they really do?
3 Employees admit they waste
hours per day
http://visual.ly/hardly-working-look-laziness-workplace
759B Every 18 hours of wasted time
costs employers
http://visual.ly/hardly-working-look-laziness-workplace
$
Can they actually do what they say they can do?
http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
44% of job applicants lied about their work history
2.6M background checks found that
http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
41% 44%
of job applicants lied about their work history
lied about their education
2.6M background checks found that
http://www.shrm.org/publications/hrmagazine/editorialcontent/pages/1003babcock.aspx
23% falsified licenses or credentials
41% 44%
of job applicants lied about their work history
lied about their education
2.6M background checks found that
How effectively can they communicate?
http://citation.allacademic.com/meta/p_mla_apa_research_citation/4/3/3/7/7/pages433772/p433772-3.php
of salaried positions
66% require some form of written communication
http://citation.allacademic.com/meta/p_mla_apa_research_citation/4/3/3/7/7/pages433772/p433772-3.php
Employers spend
per year to fix deficiencies in communication skills
3.1B $
How well do your reference checks really work?
Get answers to the most important questions
before you hire.
Adaptability Communication Decision Making Interpersonal Skills Job Knowledge Learning
Organization Productivity Quality of Work Work Ethic Service Orientation Teamwork
Wonderlic. www.wonderlic.com
Automated Reference Check from Wonderlic.
Click to get started.
Wonderlic. www.wonderlic.com
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