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Enterprise-class cloud built for mission-critical enterprise applications.
Improved efficiency and application-level performance SLAs.
Consumption-based pricing model for substantial cost savings.
Virtustream Enterprise CloudBuilt for mission-critical applications
Copyright © 2016 Virtustream. All rights reserved.
Virtustream Enterprise CloudBuilt for mission-critical systems of record• Designed and tuned for mission-critical, I/O-intensive apps• SLAs for application performance• Planning and migration services• Full suite of managed services including application expertise• Also available for government organizations
Flexible, hybrid deployments• Virtual private or public architecture• Federate with on-premises private clouds
& global footprint of xStream-powered service provider clouds
xStream-powered cloud• Greater efficiency and automation• Consumption-based pricing
6
Cloud built for the Enterprise
Higher securityHardened architecture
Customized governanceRisk & compliance monitoring
Superior economicsPatented cloud resource allocation
True consumption model reduces inefficiencies, improves TCO
Platform of recordDesigned to run complex business apps
ERP, SCM, AnalyticsAssured, SLA-backed performance
Managed solutionPlanning & strategy
Migration & onboardingApp & infrastructure management
6
7
Virtustream Enterprise CloudBuilt for mission-critical systems of record• Designed for mission-critical, I/O-intensive apps• SLAs for application performance• Defense-in-depth security model• Also available for government organizations
Full suite of managed services• Planning and migration services• Deep application expertise
Flexible, hybrid deployments• Virtual private or public architecture• Federate with global footprint of xStream-
powered service provider cloudsxStream management portal• Greater control and automation• Usage, SLA and billing reporting
Cloud agility, automation & optimization for enterprise applicationsxStream Management Platform
xStream µVM engine provides workload optimization, application performance assurance and utilization analytics
Automated operations simplify application deployment in less time, with less cost
xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring
Customizable alerting and self-healing for more effective management of mission-critical systems
xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2
8 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.
µVM: the cloud kilowatt
Assurance, Economics & Optimization• Consumption-based billing
• Usage analytics
• Intelligent workload placement
• Proactive infrastructure optimization
• SLAs for application performance
• Fewer hosts, better utilization
8
1 µVM: 200MHz CPU, 768MB RAM, 40 IOPs, 2Mb/s Bandwidth
10
Future App Pack
Future App Pack
xStream
xStream App Director
Automated operations to simplify deployment in less time, less cost
Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring
Customizable alerting and self-healing for operational functionality of enterprise-class application environments
Policy-based management to automate and orchestrate enterprise-class applications
Compute Network
Scheduling Catalog
Supply Chain
Dashboard
App Director
Multi-Tenant Management
xStream Automation PackApplication lifecycle automation
11
Migration, Provisioning ManagementPost-health check and metrics and controls, VM provisioning
Operation & AdministrationMonitoring dashboards, metrics/controls, health check
Security, Governance, & ComplianceLicense and version checks, user management, log reporting
Hybrid ExtensibilitySeamlessly extend landscapes to off-premises cloud
Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance:
xStreamAutomation
Pack
Operation &
Admin
Migration & Provisioning Management
Landscape Management
Hybrid Capable
Sample xStream automation benefits: SAPAutomation Description Illustrative Benefits
Kernel patch automation Orchestration of the entire kernel change process
85% reduction in time and labor95% reduction in human error
SAP patching and pre- and post-upgrade automation
Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications
85% acceleration in pre- and post-processing
On-demand and custom health check and validation checklist automation
Complete customizable health checks for your system landscapes >70% reduction in manual labor
Security automation for frequent tasks
User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details
Time savings varies by user
Complete root cause analysis and dashboard overview automation
Quickly view where systems exceed best practice thresholds Time savings varies by user
12
13
Cloud security: defense in depthChip-to-compliance IaaS security architecture• RBAC and multi-factor authentication
• Dedicated VLANs and security zones
• Encryption at rest, in use and in motion
• Secure, dedicated connectivity options
• Silicon-level system integrity attestation
• Geo-fencing and geo-tagging
• Continuous logging and compliance
14
Infrastructure and Application Managed Services
Migration Monitoring Management Optimization
Facilities, Computing Infrastructure & Storage Units
Physical Plant, Virtualized Compute, Storage and I/O Hardware
Network Services Backup and Disaster Recovery, 24 x 7 Helpdesk, Redundant Carriers
VM & OS AdministrationAdmin, Installation, Upgrades, Patches, Security
DB & App AdministrationSAP Basis, Oracle Apps DBA, Security Upgrades, Patched, Issue Resolution
Application Management Performance Tuning, Capacity Planning, Resource Optimization
Experts On Demand
On or off premises
Deep SAP Expertise• ~200 SAP clients running production SAP• First Production SAP Customer in a Multi-tenant Cloud• First Production SAP ECC Running on HANA in the Cloud• ~500 SAP HANA Instance Migrations to date• Complete SAP Portfolio Coverage, Including ERP, CRM,
Analytics, HANA & Business One in the Cloud
Comprehensive Certifications• One of only five global HEC premium suppliers• SAP Certified for Hosting Services• SAP Certified for HANA Operations• SAP Certified for Cloud Services
Unparalleled expertise and assuranceVirtustream and SAP
15
Case Study: Florida Crystals
lower three-year TCO
40%
• Entire enterprise data center moved to Virtustream
• Two-continent SAP landscape with 1,000s of users
• 80-day migration of >60 SAP instances
• Added disaster recovery capabilities with <1hr RTO
• App deployment times cut to hours from weeks
application performance
2x15
Automated, continuous risk and compliance management for enterprises and service providers
Unified dashboard view of risk and compliance landscape across hybrid cloud and non-cloud environments
Compliance audit and assessment automation for reduced costs and complexity
Risk Management and Compliance Monitoring
Virtustream Viewtrust
Copyright © 2016 Virtustream. All rights reserved.
21
Challenges
How do I…• Get a unified view of security and compliance risk across all IT assets (e.g. enterprise,
cloud, hybrid-cloud)?• Reduce cost and complexity of managing compliances with shrinking budgets?• Become proactive rather than reactive in dealing with enterprise and mission risks?• Perform continuous monitoring of risk with ever increasing volume of data?• Create a single 360° operational view of enterprise risk and prioritize mitigations?
Need a proactive view of risks across my cloud and non-cloud assets due to Cyber, Compliance, and IT Operations on a continuous and automated basis.
22
Continuous enterprise risk & compliance monitoringViewtrust provides continuous monitoring of risks across enterprise environments to proactively address risks due to Cyber, Compliance, and IT Operations.
Enterprise Risk Management
ComplianceRisk
IT Operational RiskCyber Risk
VIEW
TRU
ST
All Federal Systems have to have FISMA/FedRAMP compliance with implementation of NIST Risk Management Framework (RMF)
8
• Provides a unified view of an enterprise’s public and private cloud risk on a single dashboard
• Automates Compliance and Risk management for private or hybrid clouds
• Provides continuous analysis of risk with heat maps for proactive view
• Collaborative and workflow driven platform for compliance automation and documentation
• Scales with Big Data analysis and analytics engine
• Provides mission risk view to address what is critical to the business
Viewtrust: automated risk & compliance managementCompliance
RiskIT Operational
RiskCyber Risk
24
Addressing regulated markets
Federal Financial Healthcare Energy Retail
Enterprise Risk Management ✔ ✔ ✔ ✔ ✔
Cyber Situational Awareness
✔ ✔ ✔ ✔ ✔
RegulatoryCompliance
FISMA/ FedRAMP
GLBASOX
HIPAA HITECH NERC CIP PCI
Cyber Risk | Compliance Risk | IT & Operational Risk
Presentation and Data Analytics Dashboard
25
VIEWTR
UST
Continuous compliance for hybrid cloud
+
Virtual Datacenter / SDDC
Enterprise Risk Management
Unified View
Public/Managed
Cloud
Private Cloud
Rapid ROI with ViewtrustReduced compliance costs via efficiency through automation:•Entire compliance lifecycle automation
•Efficient, collaborative, and consistent audit practice
•Support multiple compliance frameworks unified in one tool
Increase compliance and risk awareness:•Breaking security-tool data silos with a single dashboard
•Continuous risk analysis based on threat and impact analysis
•Automated risk identification with case management
12
Simplify mission-critical enterprise application management with lifecycle application automation.
Enterprise-class performance with application-level performance SLAs.
Flexible deployment models for hybrid cloud solutions.
Deeper insights. Greater control.
Virtustream xStream
Copyright © 2016 Virtustream. All rights reserved.
Challenges and solutionChallenges• SAP environments are extremely complex; hard to manage• Minimizing downtime while optimizing maintenance windows is a
constant balancing act• No performance guarantees• Requires expensive highly skilled staff; still prone to human error
Solution• App-specific lifecycle automation and management• Automate on premise SAP deployment, configuration, and
management• Augment with IaaS cloud for hybrid cloud • Increase efficiency, simplify management, lower cost
App Directorand
SAP App Pack
9
Cloud agility, automation & optimization for enterprise applicationsxStream Management Platform
xStream µVM engine provides workload optimization, application performance assurance and utilization analytics
Automated operations simplify application deployment in less time, with less cost
xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring
Customizable alerting and self-healing for more effective management of mission-critical systems
xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2
32 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.
33
Future App Pack
Future App Pack
xStream
xStream App Director
Automated operations to simplify deployment in less time, less cost
Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring
Customizable alerting and self-healing for operational functionality of enterprise-class application environments
Policy-based management to automate and orchestrate enterprise-class applications
Compute Network
Scheduling Catalog
Supply Chain
Dashboard
App Director
Multi-Tenant Management
xStream Application PackApplication lifecycle automation
34
Migration, Provisioning ManagementPost-health check and metrics and controls, VM provisioning
Operation & AdministrationMonitoring dashboards, metrics/controls, health check
Security, Governance, & ComplianceLicense and version checks, user management, log reporting
Hybrid ExtensibilitySeamlessly extend landscapes to off-premises cloud
Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance:
xStreamAutomation
Pack
Operation &
Admin
Migration & Provisioning Management
Landscape Management
Hybrid Capable
Sample xStream automation benefits: SAPAutomation Description Illustrative Benefits
Kernel patch automation Orchestration of the entire kernel change process
85% reduction in time and labor95% reduction in human error
SAP patching and pre- and post-upgrade automation
Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications
85% acceleration in pre- and post-processing
On-demand and custom health check and validation checklist automation
Complete customizable health checks for your system landscapes >70% reduction in manual labor
Security automation for frequent tasks
User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details
Time savings varies by user
Complete root cause analysis and dashboard overview automation
Quickly view where systems exceed best practice thresholds Time savings varies by user
35
Virtustream Enterprise CloudBuilt for Mission-Critical Systems of Record• Designed and tuned for mission-critical, I/O-intensive apps• SLAs for application performance• Planning and migration services• Full suite of managed services including application expertise• Also available for government organizations
Flexible, hybrid deployments• Virtual private or public architecture• Global footprint of xStream-powered service provider clouds
xStream-powered Cloud• Greater efficiency and automation• Consumption-based pricing
36
Deep SAP Expertise• ~200 SAP clients running production SAP• First Production SAP Customer in a Multi-tenant Cloud• First Production SAP ECC Running on HANA in the Cloud• ~500 SAP HANA Instance Migrations to date• Complete SAP Portfolio Coverage, Including ERP, CRM,
Analytics, HANA & Business One in the Cloud
Comprehensive Certifications• One of only five global HEC premium suppliers• SAP Certified for Hosting Services• SAP Certified for HANA Operations• SAP Certified for Cloud Services
Unparalleled expertise and assuranceVirtustream and SAP
37
Case Study: Domino Foods
38
Challenge:How to deploy cloud computing with enterprise-class performance, reliability, and support for a SAP deployment with 20+ TB of data, 1000s of users
Solution:Virtustream xStream Application Management Platform
Results:Increased Efficiency
• 2X performance increase over its cloud IT making the company more responsive to its dynamic operating environment
• 1.6 to 2.5x more VMs per rack for increased scalability and cost savings
Lower Cost• 40 percent less TCO over 3 years, with increased availability and
shorter DR times
• Cloud flexibility enables IT to focus on delivering business value
“Forward thinking companies realize
the tremendous financial and
efficiency benefits that cloud
computing offers. Given the critical
nature of our IT, we needed an
infrastructure partner with a
successful track record in designing
and deploying virtualization and
cloud computing environments.”
Don Whittington, CIOFlorida Crystals Corporation
Infrastructure, platform, and application managed services for simplification of enterprise IT landscapes.
Deep enterprise application management expertise for improved efficiency and savings.
Best practices, in-house expertise, and industry-leading service engineering for a seamless, straightforward service experience.
Drive value from technology investments through IT management solutions
Virtustream Managed Services
43
Virtustream Managed ServicesYour partner in delivering IT as a Service
Business Driven
Customer Centric
Operation Expertise
Business Agility And TransparencyOperational Flexibility Through ITaaSOperations Transformation Partner
Proactively Manage And Improve The IT EnvironmentFocused On Understanding Your Business And IT Operations
Customer Success Is Top Priority
Trusted, Certified ProfessionalsDeep Understanding Of ITIL Methods and Processes
Extensive Expertise In Cloud Operations
44
Continuum of operationalIT as a Service aligned to the needs of your business
Pre-scoped Managed Services Backed With Enterprise-level SLAs
Fully Customized, Comprehensive, Managed Services
Continuum of Remote Monitoring, Change Management, Reporting & Performance Management
STANDARD MANAGED SERVICES
ADVANCED MANAGED SERVICES
FOUNDATION MANAGED SERVICES
Platform as a Service
Backup and RecoveryBig Data
Enterprise Hybrid Cloud
Storage Infrastructure ManagementConverged Infrastructure Management
Agile Continuous
Delivery Legacy IT
45
INFRASTRUCTUREStorageBackup
Disaster Recovery
PLATFORMNeutrino
Enterprise Hybrid CloudNative Hybrid Cloud
APPLICATIONSPivotal Cloud Foundry
Big DataSAP HANA
Virtustream Managed Services coverageServices across infrastructure, platform, and applications
46
InfrastructureStorage, backup and disaster recovery
Business DrivenEngage with a strategic partner to deliver ITaaS and tailor support to your business requirements
Customer-CentricProactive approach to IT operations with a focus on customer requirements enables continuous improvement via delivery excellence
Operational ExpertsExtensive storage and backup experience combined with proven governance and process methodology provides operational excellence
Technology ExpertsTrained, certified managed service professionals trained on EMC storage and backup technologies ensure a successful engagement
47
PlatformManaged Services for EMC Neutrino, Enterprise & Native Hybrid Cloud
Manage multiple infrastructure and cloud architecturesSkilled team to augment staff in managing diverse technology footprints, private and public hybrid clouds leveraging standard and repeatable frameworks.
Provide ITaaS to end usersLeverage standard templates to ease consumption and charge back and showback functions, as well as monitor and manage workloads on/off premise.
Support for tenant operations and new cloud processesSupport for each customer in a multi-tenant cloud deployment, providing cloud service lifecycle management and automation to deliver an efficient cloud.
48
Flexibility & Consumption Based Approach.Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require.
Best-in-class People.Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance.
Application Platform Expertise.Domain expertise across EMC Federation products and services give clients maximum return on investment
Application Automation and Innovation.Access to an ever growing suite of tools that offer self healing and hands off administration.
On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%.
ApplicationsManaged Services for SAP HANA, Pivotal Cloud Foundry & Big Data
49
Team skills summaryProfessional, certified experts
Virtustream Managed Services
50
51
Continuum of operationalIT as a Service aligned to the needs of your business
Pre-scoped Managed Services Backed With Enterprise-level SLAs
Fully Customized, Comprehensive, Managed Services
Continuum of Remote Monitoring, Change Management, Reporting & Performance Management
STANDARD MANAGED SERVICES
ADVANCED MANAGED SERVICES
FOUNDATION MANAGED SERVICES
Platform as a Service
Backup and RecoveryBig Data
Enterprise Hybrid Cloud
Storage Infrastructure ManagementConverged Infrastructure Management
Agile Continuous
Delivery Legacy IT
52
Deliver Business Transparency into IT Operations
Foundation Managed Services
Pre-scoped Managed Services For Accelerated Delivery Backed
By Service Level Agreements
Comprehensive, Fully Customized Managed Services
Tuned To Your Environment
• 24x7x365 monitoring, alerting, and reporting
• Complete oversight of customer solution set(s) within IT environment
• Immediate deliverance of ITSM ticket, phone, or email alert in event of incident
• IT experts enable ability to maintain optimal operation and technology performance
FOUNDATION STANDARD ADVANCED
53
Selective Sourcing For Operational & Administrative Tasks
Standard Managed Services
• Pre-scoped, comprehensive end-to-end managed services
• 24x7 mix of remote and onsite resources
• Accelerated delivery for customers who need immediate support
• Custom engagement length typically 3 years or more
• Backed by customer defined service level agreements (SLAs)
Comprehensive, Fully Customized Managed Services
Tuned To Your Environment
Monitors Your Environment For Alerts And Delivers Capacity &
Performance Reports
FOUNDATION STANDARD ADVANCED
54
Comprehensive, End-to-end, IT Solution Management
Advanced Managed Services
Pre-scoped Managed Services For Accelerated Delivery Backed
By Service Level Agreements
• Comprehensive, fully customized end-to-end management of IT solutions
• Trained experts leveraging ITIL-based processes enabling proactive governance and compliance
• Seamless coverage through global delivery network with 24x7x365 coverage
• Enterprise-level SLAs to safeguard business
Monitors Your Environment For Alerts And Delivers Capacity &
Performance Reports
FOUNDATION STANDARD ADVANCED
55
Operational Flexibility & Choice
Services That Scale With Your Solution
Infrastructure As A Service
Platform As A Service
Software As A Service
Pre-ScopedManaged Services
• Onboarding & Transition• Standard Reports• Standard SLAs• Fixed Changes/Month• Remote Monitoring• Service Desk• Fixed PM Hours • Incident & Event
Management• ITSM Integration• Standard Run Books
Fully Customized Managed Services
• Onboarding & Transition• Transformation• Custom Reports• Customized SLAs• Change Management• Remote Monitoring• Service Desk• Tailored PM Hours • Incident & Event Mgmt.• ITSM Integration• Custom Run Books• Integration With Services
Ticketing
StorageBackup
Converged Infrastructure
Enterprise Hybrid CloudPivotal Cloud Foundry
Off-Premises Cloud
Federation Data LakeOpenStack
StandardManaged Services
Advanced Managed Services
Service Strategy and Methodology
56
57
Virtustream Managed ServicesYour partner in delivering IT as a Service
Business Driven
Customer Centric
Operation Expertise
Business Agility And TransparencyOperational Flexibility Through ITaaSOperations Transformation Partner
Proactively Manage And Improve The IT EnvironmentFocused On Understanding Your Business And IT Operations
Customer Success Is Top Priority
Trusted, Certified ProfessionalsDeep Understanding Of ITIL Methods and Processes
Extensive Expertise In Cloud Operations
58
Repeatable Service ManagementThree phases ensure success, with continuous improvements to grow with you
• The timeframe for IMS to perform steady-state service, optimize services, and establish best practices, (i.e. fine tune service, validate performance standards, delivery quality, automation and reporting, and ensure completeness of services)
Continuous ImprovementService Start-Up Service Strategy Service Operations
• The timeframe for Virtustream to establish steady-state service and transfer operations from the incumbent service provider to IMS
• Creates the foundation for success by establishing governance and account operations
• The timeframe services will be performed meeting service performance standards
• Assumes responsibility of the service under comprehensive SLAs and measurements
The practice of constant on-going learning to drive
technology innovation. Virtustream experts,
implement enhancements and share benefits to
improve service quality and be more economical.
59
Proven MethodologyA phased and collaborative approach to IT Operation Management
• Chief Services Office• Audit & Compliance• Analytics• Maturity Assessments• Global Standards• Delivery Support
Continuous ImprovementTransition & Start-Up Stabilization Steady-State
• Statement of Work• Obligations Matrix• Project Schedule• Gap Analysis Review• Runbook• Account Governance
• Best Practices• Continual Service
Improvement• Reporting & Health
Check Scorecard• Document
Administration• Delivery Assurance
The practice of constant on-going learning to drive
technology innovation. Virtustream experts,
implement enhancements and share benefits to
improve service quality and be more economical.
60
Service lifecycle and methodology
Stabilization PeriodService Start-Up
Deploys optimal program to take-over
customer’s “as-is” environment
ITIL certified and Federation trained
experts enable business continuity
Continually improved processes allow
business objectives to be met
Leads to assuming operational services
with minimal disruption
Implements best practices & process readiness to meet service standards
Analysis of delivery performance to reduce
incidents & service outages
Global standardized and optimized delivery
model for service operations
Technology Innovation + optimized processes
improve customer operations
Enables flexibility and adaptability fostering
healthy client relationship
Account driven processes ensures
contractual obligations are met
Periodic reviews (maturity & delivery assessments) allow total transparency
Process management aligned with specific
business needs
Business Driven
Customer Centric
Operation Expertise
Steady-State Period Continuous Improvement
61 Centers of Excellence (Utah, USA; Cork, Ireland; Bangalore & Pune, India; and Cairo, Egypt) & Global Command Centers
ITIL
Inci
dent
, Cha
nge
& P
robl
em
Proc
esse
s
Glo
bal D
eliv
ery
Ded
icat
ed PM
Shared Functions Team Members
Com
mun
icat
ions
& G
over
nanc
e DM SA
Customer
Domestic Technical & Process Teams
Global delivery modelDedicated resources provide seamless coverage & customer-first model
Infrastructure
62
63
Think differentlyA 3-pronged approach to infrastructure management
Consume
Run
Govern
Leverage a business-driven approach
Experience a customer-centric philosophy
Deploy best-in-class operational expertise
64
Consume differentlyLeverage a business driven approach
Scale service for storage operations based on specific organizational needs
Engage with a partner to deliver ITaaS and tailor support to your business requirements
Engage a strategic provider that becomes a partner for operational transformation
Gain operational flexibility, business agility, and transparency
65
Govern differentlyExperience a customer-centric philosophy
Focus on understanding your business and IT operations
Leverage proven governance & process methodology for a successful engagement
Apply proactive management for continuous improvement backed by SLAs
Proactive approach to IT operations with continuous improvement via delivery excellence
66
Run differentlyDeploy the necessary amount of operational resources
Deploy experts with extensive experience for operations, planning, and management
Gain a deep understanding of ITIL based methods and processes
Leverage a seamless combination of onsite and remote certified professionals
Trained, certified managed service professionals delivering operational excellence
67
Deploy management professionalsComprehensive operational management for storage and backup
Event Management
IncidentManagement
Problem Management
Change Management
Configuration Mgmt.
IT Service Continuity
Continuous Improvement
Capacity Management
Alerting through ViPR SRM and native product
element managers
Opens tickets when generated/ required by
alerts
Correlates multiple incidents and drives
corrective action
Service Level Management
Provides summary list of incidents & tracks
performance v SLAs
Access ManagementGrant, modify, and remove access to
controlled environment
Proactive capacity reporting based on
alerts
Performance & Availability Mgmt.Proactive performance planning, alerting, and
health checks
Disaster recovery management and execution of tests
SOP’s and run-books with full risk mgmt. and ongoing
architecture reviews
Disaster recovery run-books with focus on
controlled environment
Storage allocations, de-allocations and reclaims including planning & design
68
Disaster Recovery as a Service (DRaaS)
Tier 1 – Mission Critical•Continuous Primary Storage replication to like infrastructure (near 0 DRPO)•Quick recovery 1-2 hours (DRTO) by mapping the compute infrastructure when required•Quicker DR testing to ensure validity of DR plans
Tier 2 – Business Critical•Replicated backups with optimized Long-Term Data Retention •Slower recovery of up to 12 hours (DRTO) with up to 24 hours of data loss (DRPO)•Planned DR testing at additional costs
Tier 3 – Business Important•Off-Site data protection with optimized Long-Term Data Retention•Slow recovery (24-72 hours) to designated site with up to 24 hours of data loss (DRPO)•Data integrity checks as required
Three DRaaS solutions to match business value
69
• Leveraged Infrastructure– Efficiency through economies of scale and multi-tenancy
• Leveraged Resources– Independent resources with no conflicting business objectives
• Tiered DR Solutions– Cost to business value alignment
• Leveraged Expertise in a Highly Available Environment– Lessons learned from applying industry best practices
• Infinite Scalability with Cost Optimization– Growth without bounds at a lower cloud storage cost
• Pay as you Go, Pay as you Grow model– Predictable, consumption model eliminates Capex and utilization risks
Benefits of Disaster Recovery as a Service
Enterprise Hybrid Cloud
70
71
Virtustream Services for Enterprise Hybrid CloudRange of services to adopt, monitor and manage
FLEXIBILITY
SCO
PE
Remote Monitoring for Health, Capacity &
Performance Reports
STANDARDStandard Managed Services• Standard Onboarding & Transition• Standard Reports• Standard SLAs• Fixed Changes/Month• Proactive Remote Monitoring• Service Desk• Fixed PM Hours • Standard Incident & Event
Management• IT Service Management Tools• Run Books
Fully Customized Managed Services • Full Onboarding & Transition• Transformation • Custom Reports• Customized SLAs• Change Management• Proactive Remote Monitoring• Service Desk• Tailored PM Hours • Custom Incident & Event Management• Customer specific tools Integration• Custom Run Books• Integration with Service Ticketing
Operations Guidance
FoundationManaged Services
Managed Services
ADVANCED
Coaching on Best Practices to Accelerate Adoption
72
Operations GuidanceFor Enterprise Hybrid Cloud
Operations Guidance ServiceOne and three month Guidance Services enable a smooth transition
Speeds the Transition of the Hybrid Cloud Solution Into Your Operations
Helps Develop Familiarity of Virtualization, Storage, Automation & Self-service Blueprints
Provides Knowledge Transfer on Hybrid Cloud Operations to Speed Staff Transformation
Offers Real-Time Guidance on Operational Tasks and Activities
Supports Staff in Monitoring System Performance & Resource Utilization
73
Foundation Managed Services
For Enterprise Hybrid Cloud
Foundation Services for Enterprise Hybrid CloudProviding operational visibility for hybrid cloud management
Proactive Notification of Underlying System Issues via Email
Timely Insights on Capacity Threshold and Trending
Continuous 24x7x365 Monitoring via Remote Professionals
Turnkey Reports Detailing System Health
Monitoring of System Performance & Resource Utilization
74
Advanced Managed Services
For Enterprise Hybrid Cloud
Advanced Services for Enterprise Hybrid CloudOur experts and proven methods ensure optimal management
Delivers Business Transparency Into Cloud Operations
Maintains Compliance and Helps Plan for the Future
Closes Internal Cloud Skill Gaps With Virtustream Experts
Manages Workflows, Blueprints, & Self-service Catalogs
Employs Proven Approach and Methodology
Application Managed Services
75
76
Flexibility & Consumption Based Approach.Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require.
Best-in-class People.Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance.
Application Platform Expertise.Domain expertise across EMC Federation products and services give clients maximum return on investment
Application Automation and Innovation.Access to an ever growing suite of tools that offer self healing and hands off administration.
On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%.
ApplicationsManaged Services for SAP HANA, Pivotal Cloud Foundry & Big Data
77
Value proposition• Mirror the flexibility and
consumption based approach offered by the µVm with a service catalog that allows clients to select and parameterize the offeringsthey use.
• Clients can order the services they need (OS/DB/Basis) at just the levels they require.
• People: We staff with a highly experienced group of basis engineers that can deliver the service with great efficiency Deliver the services with depth and breadth of
experience that it is difficult for our clients to match in house
Basis skills demand a premium in the market, VST can offer the resources concentrated in one location with sufficient breadth and depth to increase availability, stability, and performance.
• We own the stack! We understand our own platform and how to run it for mutual success with our clients.
• Application Automation and Innovation. Virtustream basis engineers have access to an ever growing suite of tools that offer self healing and hands off administration.
78
Our platform evolution as part of EMCIncreasing our footprint, interweaving EMC technology with new Virtustream initiatives
USDC4 &
Others
AvailabilityOpSmart
Data Doma
inPerformance
SRM Stability
Enterprise-class object storage platform built for resiliency and performance.
Engineered-in resiliency delivering 99.99999999999% (13 9s) data durability.
Deploy web-scale applications globally.
Virtustream Storage Cloud
Enterprise storage cloud adoption accelerating
“Enterprise customers are looking to boost their storage resiliency and efficiency with object storage in the public cloud.”
“As businesses move toward petabyte-scale data storage, object-based storage solutions are turning out to be the right choice for balancing scale, complexity, and costs.”
“Use cases for object storage in the enterprise are evolving beyond archiving, due to increased innovation that focuses on performance, reliability, interoperability and minimalist architectural designs.”
84
Virtustream Storage CloudHyper-scale object storage
SecurityOn-going certifications and third-party audits
SupportSeamless data center to cloud support
HybridTethers to on premises Dell-EMC solutions
AvailabilityEnterprise classobject storage
ResiliencyIndustry-leading 13x9’sof data durability
ScalabilityHyper-scale with support for very large data needs
PredictabilitySimple, flexible pricing structure
85
Virtustream Storage Cloud
Primary use casesLTR of backups, archive/ cloud tiering, cloud native
DATA DOMAIN/ DATA PROTECTION
SUITE
VMAX, VNX, XTREMIO, UNITY
& Isilon
ENTERPRISE
LTR of Backups to the Cloud
Data tiering and archiving
Hyper-scale storage for cloud-
native apps
86
Data Domain Cloud Tier and Virtustream Storage CloudEMC Data Domain
1 2 3 4
Native tiering to the cloud
Subscription-based object storage service
Scale up to 51 PB of logical capacity
Hyper-scale cloud object storage
Only unique data sent, stored, and retrieved
Seamless
No hidden costs
Simplicity Scalability Efficiency Support
Long-term retention for the modern data center
EMC CloudBoost and Virtustream Storage CloudDell EMC Data Protection Suite
Site Cache speeds LTR backup, restore ops
Dedup cuts costs, storage use
Petabyte-scale appliance
Hyper-scale cloud object storage
Client-side encryption (in-flight and at-rest)
Cloud object storage certifications
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
End-to-end solution for long-term retention in the cloud
88
EMC CloudArray and Virtustream Storage CloudDell EMC VMAX, XtremIO, and VNX
Local caching speeds reads, lowers bandwidth costs
Dedupe, compression improve ROI/TCO
Tiering with the benefits of cloud economics
Terabyte-scale appliance
Hyper-scale cloud object storage
Client-side encryption
Cloud object storage security certifications
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
Support for Dell EMC VMAX, VNX, and VPLEX (enabling XtremIO and many third party storage arrays)
89
Unity Cloud Tiering and Virtustream Storage CloudDell EMC Unity
Automated cloud tiering
Subscription-based object storage service
Seamless retrieval
Automated Cloud Tiering providing easy access to on-demand storage and cloud economics
Data compression
No end user impact
Reduced TCO
Installs in minutes
Client-side and server-side encryption
Cloud object storage certifications
Seamless
No hidden costs
Simplicity Efficiency Security Support
1 2 3 4
Isilon CloudPools and Virtustream Storage CloudEMC Isilon
Policy based placement
Optional compression lowers bandwidth costs
Petabyte-scale appliance
Hyper-scale cloud object storage
Optional encryption
Sharded data for increased security
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
Cold data archive to the cloud
91
Object storage for cloud-native appsBenefits
Cost EffectiveFlexible payment options
Simple & ResilientAccess from any device, anywhere, anytime
Extremely ScalableInstant self-service access to storage
92
• Uninterrupted read access in event of unplanned outage
• Industrial strength durability• Enterprise class security,
compliance
New app development and Virtustream Storage CloudCloud-native use cases
Rich Media StorageFile Sharing
• Enterprise class hyperscale object storage cloud
• Support for very large objects• GEO site redundancy
93
Service offeringsRange from low retrieval to high resiliency
Unmatched Durability: Up to 99.99999999999% (13 9s)
Standard StandardInfrequently Accessed Premium Premium
Infrequently Accessed
Readily availableNormal accessSingle region protectedRead from within region
Long-term archiveLow need to retrieveSingle region protectedRead from within region
Highly availableUninterrupted read accessMulti region protectedRead from anywhere
Long-term archiveLow need to retrieveMulti region protectedRead from anywhere
94
Global footprint
Cloud Nodes
Canada
Middle East
Brazil
xStream Powered Partner Clouds
Japan
Australia2016 IaaS Planned Expansion
Virtustream Federal CloudIndonesia
2016 Service Provider Potential Expansion
Malaysia
Frankfurt
Current VEC and/or VSC nodes
San Francisco
Las Vegas
Washington, DC
London Amsterdam
Paris
Chicago
Los Angeles
Dallas
GEO Site Redundancy
Billions of Objects
20K Servers
Security Certifications
Multiple Exabytes8 Data Centers
3.5B Events/Day
1+ Tb/s Network
Virtustream Storage Cloud:
95
Simplicity | Performance | Scalability | Efficiency | Security | Support
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