Virtual Assistants 101

Solid Cactus Virtual Office Services

Welcome to Solid Cactus!

Providing behind the scenes service, sales, and support!

Gregory Kosicki, Senior DirectorSolid Cactus Call Center

Katrina Domkowski, Manager Solid Cactus Call Center

Joyce Field, Supervisor Virtual Office Assistants

What is a Virtual Office Assistant?

A Solid Cactus Virtual Office Assistant is someone who can help you with all of the administrative, Customer service and sales tasks associated

with running your business.

• Customer Follow-up?– Voicemail– Email

• Order management?– Posted tracking– Processed RMA requests

• Vendor management?– Charge backs– Submit orders to vendor

Out of sight, out of mind?

Follow-ups = Additional Revenue?

Customer Follow-ups

• Prevents multiple call backs from customers requesting status

• Allows for opportunity to save the sale

• Instills confidence and encourages repeat

business

Fraud and You

• Website gets a bad reputation

• Lost revenue or product

• Potentially damaging to payment processer relationship

• Emotion

Fraud Prevention

• Mismatched billing/shipping/ordering addresses

• High dollar orders shipping out of the country

• Freight forwarding ship-to addresses

Fraud Prevention Case Study

• Place orders with vendors • File damaged freight claims

• Payment Processor Charge Backs• Drop Shippers

• Stock Availability Issues• Documentation

Vendor Management

Customer Management

• Returning phone call messages

• Responding to e-mail inquiries

• Answering offline chat messages

• Returning voicemail messages

How Can Solid Cactus Call Center’s Virtual Office can help you?

Virtual Office can handle administrative order-related tasks with care, allowing you

to focus on growing the business

www.Kitsel.com

Special offer for webinar attendees

To design your ownVirtual Office solution!

Call Donna Werts, at 1-888-361-9814 x 7172,or email her at Donna.Werts@solidcactus.com

Donna Werts, Senior Sales ConsultantSolid Cactus Call Center