The future of hr for dealerships

– KPA CONFIDENTIAL –

The Future of HR For DealershipsJuly 28, 2011

Speakers

Moderator Presenter

Becky RossMarketing Manager

303-228-8753bross@kpaonline.com

Tamara LischerPHR-CA, HotlinkHR Client Advocate

303-228-2385 tlischer@kpaonline.com

Questions

• If you have questions during the presentation, please submit them using the “Questions” feature

• Questions will be answered at the end of the webinar

4

SHRM 2011 ANNUAL CONFERENCE

– KPA CONFIDENTIAL –

5

Keynote Speakers

– KPA CONFIDENTIAL –

• Sir Richard Branson− Founder and President, Virgin Group

• Arianna Huffington− President and Editor-in-Chief, Huffington

Post Media Group• Tony Hsieh

− CEO, Zappos• Michael J. Fox

− Actor, Author and Advocate

6

HR Trends

– KPA CONFIDENTIAL –

1. Building an authentic culture

2. Providing work/life balance

3. Community involvement

Tip: Following these trends will help you recruit and retain top talent

7

Defining Company Culture

– KPA CONFIDENTIAL –

• Unique and authentic• Live and breathe the culture• Be willing to hire and fire by it• Hire those who will thrive in the culture

8

Company Culture Importance

– KPA CONFIDENTIAL –

• Competition for talent− Other dealerships− Other industries

• “Businesses often forget about the culture and, ultimately, they suffer for it because you can’t deliver good service from unhappy employees.”

-Tony Hsieh

9

Work/Life Balance

– KPA CONFIDENTIAL –

• Flexibility is critical− Job-sharing− Flex-time− Additional holidays

10

Community Involvement

– KPA CONFIDENTIAL –

• Be a “force for good”• Corporate responsibility and community

involvement• Dealerships’ use of reputation management

11

HR’s Role

– KPA CONFIDENTIAL –

• Evolution:− Transactional processes− Opportunity to define and align

workplace for successful recruitment and retention

• 35% operating expense spent on people• Focus on recruiting and retaining top talent• “You will either make a difference or ask

what difference does it make?”-Steve Gilliland

12

Questions and Answers

– KPA CONFIDENTIAL –

QUESTIONS?

Contact Information

13– KPA CONFIDENTIAL –

The recorded webinar and presentation slides will be emailed to you today.

www.kpaonline.combross@kpaonline.com

866-356-1735