Social Media and Greater anglia - Paul Bentley, Greater Anglia

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Delivering Effective Customer Service at Social Media Week London 2013. Hosted by Our Social Times, 26/9/13

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NedRailways

Mission Control - Social Media at Greater Anglia Paul Bentley

Customer Communication Manager

Mission Control:

High Quality Real Time Information

The growth of Twitter

Opportunities

§  Daily Webwatch

§  Customer Service

§  Fault fixing

§  Tweet the Manager

§  Promoting GA

Question and Answer

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