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Delivering Effective Customer Service at Social Media Week London 2013. Hosted by Our Social Times, 26/9/13
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NedRailways
Mission Control - Social Media at Greater Anglia Paul Bentley
Customer Communication Manager
Mission Control:
High Quality Real Time Information
The growth of Twitter
Opportunities
§ Daily Webwatch
§ Customer Service
§ Fault fixing
§ Tweet the Manager
§ Promoting GA
Question and Answer
