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Want to know about six sigma. . . . .
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WHAT IS QUALITY
If Quality is not delivered. . . .
There will be 20,000 wrong prescriptions each year
500 wrong surgical operations per week
2000 lost pieces of mail each hour
Quality Perspectives
• Quality from design perspective
• Quality from customer perspective
• Quality from operations perspective
Ultimate Quality
“is meeting or exceeding
customer satisfaction”
What is Six Sigma?
A six sigma quality level corresponds to a process variation equal to half the design tolerance while allowing the mean to shift as much as 1.5 standard deviations from the target.
Six Sigma
Quality
Productivity
CostProfitability
Better meet customer expectations
6σ Focus
•A focus on customer
•Participation and teamwork by everyone in the organization
•A process focus supported by continuous improvement and learning
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