SITUATIONAL LEADERSHIP II

Situational Leadership

Overview

Directive and Supportive Behavior

Leadership Variables

Situational Leadership II Model

Directive & Supportive Behavior

Involves:Clearly Telling People

• What to Do

• How to Do It

• Where to Do It

• When to Do It

And Then Closely Supervising Their Performance

Directive/Task Behavior

Supportive/Relationship Behavior

Involves: Listening to People

Providing Support and Encouraging Their Efforts

Facilitating Their Involvement in

Problem Solving and Decision Making

Leadership Variables

Follower

Boss

Associates/Peers

Organization

Job Demands

Time

Leadership Variables

Interim Summary

•Directive/Supportive Behavior

•Leadership Variables

Situational Leadership Model

8

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

DEVELOPMENT LEVEL OF FOLLOWER(S)

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

9

Subordinate’s Development Level

Competence: Task, Knowledge and Skills

Commitment: Motivation and Confidence

15

Levels of Development

D1 - “Enthusiastic Beginner”

D2 - “Disillusioned Learner”

D3 - “Reluctant Contributor”

D4 - “Peak Performer”

Levels of DevelopmentD1

Low Competence, High Commitment

“Enthusiastic Beginner”

Levels of DevelopmentD2

Some Competence, Low Commitment

“Disillusioned Learner”

Levels of DevelopmentD3

Moderate to High Competence,

Variable Commitment

“Reluctant Contributor”

Levels of DevelopmentD4

High Competence, High Commitment

“Peak Performer”

15

Levels of Development

D1 - Low Competence, High Commitment “Enthusiastic Beginner”

D2 - Some Competence, Low Commitment “Disillusioned Learner”

D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor”

D4 - High Competence, High Commitment “Peak Performer”

Development Levelis

Task Specific!

18

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

DEVELOPMENT LEVEL OF FOLLOWER(S)

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

19

Directing

High Directive, Low Supportive

Leader Defines Roles of Followers

Problem Solving and Decision Making Initiated by the Leader

One-way Communication

20DEVELOPMENT LEVEL OF FOLLOWER(S)

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

21

Coaching

High Directive, High Supportive

Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions

Two-way Communication

Control Over Decision Making Remains With the Leader

22

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

DEVELOPMENT LEVEL OF FOLLOWER(S)

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

23

Supporting

High Supportive, Low Directive

Focus of Control Shifts to Follower

Leader Actively Listens

Follower Has Ability and Knowledge to Do the Task

24

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

DEVELOPMENT LEVEL OF FOLLOWER(S)

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

25

Delegating

Low Supportive, Low Directive

Leader Discusses Problems With Followers

Seeks Joint Agreement on Problem Definitions

Decision Making Is Handled by the Subordinate

They “Run Their Own Show”

26

S3

S1S4

S2

Low Supportive and

Low Directive

Behavior

High Directive and

Low Supportive

Behavior

High Directive and

High Supportive

Behavior

High Supportive and

Low Directive

Behavior

DEVELOPMENT LEVEL OF FOLLOWER(S)

DEVELOPED DEVELOPING

HIGH LOWMODERATE

D4 D1D2D3

THE FOUR LEADERSHIP STYLES

DIRECTIVE BEHAVIOR

(High)

(High)(Low)

S

U

P

P

O

R

T

I

V

E

B

E

H

A

V

I

O

R

What Happens If We Have a Mismatch of Leadership Style With Development Level?

Tell Them What You Want Them to Do

Show Them What You Want Them to Do

Let Them Try - There Is Some Risk

Observe Performance - Focus on the Positive

Manage the Consequences

Increasing Follower Development Level

Tell Them What You Want to Do

Show Them What You Want to Do

Let Them Try – There is Some Risk

Observe Performance – Focus on the Positive

Manage the Consequences

Five Step to Training Winners

The Leader’s Goal

Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles

(S3 and S4) and Still Get High Quality Results.

Directive and Supportive Behavior

Leadership Variables

Situational Leadership II Model

SUMMARY

Situational Leadership is not something

you do “TO” people but something you do

“WITH” people.