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HOW TO PROVIDE EXCELLENT AFTER SALE SERVICE by learning about customer service engagement strategies and about managing expectations. RESOURCES---------- BLOGS Zen Desk Blog [www.zendesk.com/blog] Help Scout Blog [www.helpscout.net/blog] BOOKS Exceeding Customer Expectations by Kirk Kazanjian Driving Loyalty by Kirk Kazanjian Zingerman’s Guide to Service by Ari Weinzweig Nice Companies Finish First by Peter Shankman Satisfaction by Chris Denove These slides were part of a presentation given at an I Love Marketing Meetup In Tempe, Arizona on August 16, 2013. I Love Marketing is a Podcast by Joe Polish and Dean Jackson where they talk about new marketing ideas, direct mail ideas, lead generation, lead conversion, getting referrals, stick strategies, email marketing, psychology, books, people and even productivity. Find out more at ilovemarketing.com or Listen to the podcasts on iTunes
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These slides were part of a presentation given at an I Love Marketing Meetup
In Tempe, Arizona on August 16, 2013.
I Love Marketing is a Podcast by Joe Polish and Dean Jackson where they talk about new marketing ideas, direct
mail ideas, lead generation, lead conversion, getting referrals, stick strategies, email marketing, psychology,
books, people and even productivity.
Find out more at ilovemarketing.com or Listen to the podcasts on iTunes
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