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How did Fresh Hospitality take Taziki’s from a local favorite with three locations to #32 on the Fast Casual Top 100 Movers & Shakers with more than 20 locations now open? This panel tells the story of Taziki’s fast paced growth by looking at how Fresh Hospitality used systems and technology to create a rapidly scalable brand.
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Matt Bodnar Partner, Fresh Hospitality
Restaurant Management SystemsThe Restaurant Operator’s Pursuit of Operational Excellence
Keith RichardsFounder, Taziki’s Mediterranean Cafe
David GilbertPresident of Hospitality Group, Heartland Payment Systems
Angela MorrisCEO, ASG
PRESENTERS MODERATOR
IMAGE:SOMETHING THAT DEPICTS KEITH’S REASON
FOR GETTING INTO THE BUSINESS(MAYBE SHOT OF BUSY WAIT STAFF OR GOOD
RESTAURANT CUSTOMER SERVICE?)
THE DREAM
THE DREAM
THE DREAM
THE DREAM
THE DREAM
Cash Control
Inventory
Labor Costs
Purchasing
Solution Integration MinimizePaperwork
Staff Training Programs
Delivering Consistent Quality
Manager Buy-in
Create Environment for Future Growth
Revenue Accountability
Profit Accountability
Gift Programs
Promote Loyalty
Generate Repeat Business
HITTING THE WALL
? ?
IMAGE:CLOSE UP OF FINGER HITTING THE “REBOOT”
BUTTON
THE REBOOT
POS system – including integrated gift/loyalty program to build repeat business
Inventory, F&B costing and purchasing control systems
Labor scheduling and management systems
Management training, coaching and incentive programs to create buy-in
Established P&L and Q/A accountability at every level
Paperless accounting, payroll and HR systems
Real time unit and enterprise reporting systems
Staff training program to improve consistency
THE SOLUTIONS
IMAGE:PRE-SHIFT STAFF MEETING
THE SOLUTIONS
IMAGE:“RETURN OF THE JEDI POSTER” BUT POSTER
IS REALLY TAZIKI RESTAURANT AND IMAGEOF KEITH IN FRONT HOLDING LIGHT SABRE
AND SMILING (LAUREL AROUND KEITH’S HEAD)
RETURN OF THE JEDI
FUTURE CHALLENGES
iPad / Touch-screen Upstarts
Unmanaged, Unsecured NetworksSupporting More Solutions
Difficult to ImplementInventory, F&B Costing and Purchasing Control Systems
Labor Systems Still Not Integrated with Payroll and Lack Tip Management
Paperless ProcessesNot Fully Backed
Real Time Reporting Systems Need to Move to Cloud-based/Mobile Platforms
UNLIMITED FUTURE GROWTH
THE NEXT 5 YEARS:Where is fast and casual going?
OPERATORS?What motivates
OPERATORSWhat keeps
up at night?
Will restaurant
ever be “push-button”?OPERATIONS
FURTHER DISCUSSIONS
Fast Casual ForumHeartland Restaurant Solutions
NRA SHOW
May 18-21
RLC
April 21-24
Q A&
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