Operator of The Future

Operator of the FutureOperator of the Future

Which Issue are you MOST worried about for the Future?Which Issue are you MOST worried about for the Future?

1. Safety and Security2 R l ti2. Regulations3. Ageing Workforce – Losing Experience4 Product Quality4. Product Quality5. Asset Utilization, Availability and Life

Extension6. Unscheduled Down-time7. Cost Containment or Reduction8. Competitors - Doing it Better, Faster,

Cheaper…

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Answer in context to “Operator of the Future”

Business ObjectivesBusiness Objectives

Health, SafetyEnvironment

Value to Shareholder

Customer Satisfaction

Achieving these and other objectives are challenging!

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g g

What do you have to work with?

Technology Advances HelpTechnology Advances Help

SimulationVi t l R lit A tVirtual Reality - AvatarsTouch Screen & Hi DefFacial RecognitionFacial RecognitionWireless CommunicationSmart PhonesSmart PhonesWeb Meeting TechnologyInstant Messaging

Just look at the consumer world g g

The list goes on… to see the future for your plants.

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What else do you have to work with?

Procedures and ProcessesProcedures and Processes

Work FlowSt t P dStartup ProceduresShutdown ProceduresTask SchedulingTask SchedulingWork Breakdown StructuresAlert HierarchyAlert HierarchyAlarm Rationalization & Management

Doing work in a consistent,

Emergency Response Procedures

repeatable way.

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Have we forgotten anything?

Oh Yes…PeopleOh Yes…People

You have a highly skilled Workforceskilled WorkforceThey will be retiring soonYou have begun the transitionReplacing old equipmentUpgraded yourUpgraded your proceduresAnd now you are

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ready for…

Alignment of Objectives and LeversAlignment of Objectives and Levers

Health, SafetyEnvironment

ProcessTechnology

V l e to C tomeValue to Shareholder

Customer Satisfaction

PeopleYou have the …and you have

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pObjectives… the Levers!

Control Operators: Circa 2025Control Operators: Circa 2025

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They will have the skills – you have to provide them with the knowledge!

What do you fear won’t be there…What do you fear won’t be there…

…for the Operator of the Future

0%0%0%0%1. Experience2. Systems & Apps 3. Procedures4. Information

Experience Sys & Apps Procedures Information

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Thank You.Thank You.For more information, contact the author at dhill@arcweb.com or visit our

web pages atwww arcweb com

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