Navigating the complexity of rebranding - creating a successful implementation plan

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www.endpoint.co.uk Endpoint 165 Tower Bridge Road London SE1 3LW T +44 (0)20 7089 2670 F +44 (0)20 7089 2671

A guide to successful brand implementation

Page 2 Gideon Wilkinson Co-Founder and Managing Director of Endpoint

Your Host

– 15 years managing Endpoint – Previous career in brand agency world – Work across multiple sectors – Clients include:

Apple Ernst & Young Barclays John Lewis Santander

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So what drives brand change?

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What drives a brand change?

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5 common rebranding myths

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1st rebranding myth

The marketing team can handle everything

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C suite

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All stakeholders

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2nd rebranding myth

It’s just about the logo

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Physical assets

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People and culture

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Products and services

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Communications

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3rd rebranding myth

Focus on the design first

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Typical process

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1:20

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Best practice

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4th rebranding myth

We have everything in-house to manage the rebrand

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7 years

.... on average between some sort

of brand change

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3 years, 9 months

.... average tenure of a CMO

Spencer Stuart – May 2013

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44%

...of marketer's planning to move in 2013

Marketing Week – Jan 2013

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5th rebranding myth

We have the guidelines, our branding project is finished

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Managing the brand day to day

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Manage the physical asset quality

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Manage continued expansion

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So... Where do you start when

planning your implementation Strategy?

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Understanding VOF

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Interrogate the organisation

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Asset inventory

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Rationalise and consolidate

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Prioritise

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Establish rollout scenarios

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Plot high level timelines

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Determine scenario based costs

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Establish implementation road map

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So... to summarise

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Summary

– Plan plan plan, earlier the better – Implementation is communication – Inventory, Budget, Resources – Clear roadmap with expectations – Branding is a verb not a noun – Tools are better than rules

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Any questions...