MaRS Best Practices: Where, What, Who(m): Smart Social Media for Small Businesses

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Engaging in social media is no longer optional for many businesses, especially those online. But in a startup environment, everyone already wears a lot of hats. Who should take this on? What types of media should they embrace? Should a startup try to reach the entire internet?We’ll discuss adopting and adapting social media for startups (as well as a bit of community management) so that it’s useful to your business and audience. Real-world examples will demonstrate the value.

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Where? What? Who(m)?

Smart Social Media forSmall Businesses

Your Host: Melanie Baker

• Let’s assume that the answer to “Should my business get social?” is “Yes”...

• Who is our audience?

• What sites should we be using?

• What content should we publish?

• Whose job is this?

• Did we win?

Q&A Protocol

• For quick questions, ask throughout.

• For bigger questions, ask at the end.

• Judge of the size of your question will be me.

Who is our audience?

• Good news: Knowing this will answer almost all of the other questions.

• Bad news: The answer is not “Everyone”.

What sites should we be using?

• Good news: “All of them!” is not the answer.

• Bad news: There’s no one-size-fits-all answer…

?

What content should we publish?

• What sites are you using?

• What does your business need?

• What does your audience like?

Whose job is this?

• Good news: “Everyone” is probably not the answer.

• Bad news: The right person may not work for you… yet.

Did we win?

• Good news: Yes, you can determine this.

• Bad news: There is no one-size-fits-all answer…

Questions? Comments?

If you think of something later…

@mellemcbaker@gmail.com

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